Borders 2030: From vision to reality Trends shaping the future of border servicesBorder agencies are continually challenged to adapt to the social, political, cultural and economic forces that shape what they do and how they do it. They serve stakeholders across trade, security, immigration and tourism mandates under unyielding pressure to provide excellent services and facilitate the safe and rapid transit of people and goods. 2Accenture recently conducted global research with travelers and traders to better understand challenges and opportunities for borders agencies in the years ahead. Seventy-?ve percent of traders say customs agencies are helpful. They are satis?ed with understanding entry/exit requirements (82%), the export/import declaration process (83%) and paying export/import duties, including VAT (82%), according to Accenture research.1 Also, travelers tell us they are satis?ed with recent border security (81%), customs (77%) and visa and immigration (76%) experiences.2 They have had to meet rapidly expanding expectations with ?nite resources—and in the face of disruptive forces that dramatically and unpredictably impacted the ?ow of people a