在企业管理的过程中，为了实现企业的发展战略，企业管理者会根据企业现状及短 期发展目标建立组织架构。同时，为了实现对生产、营销、物资等对象的管理，有一定 经济基础的企业会通过建设内部信息系统的方式承载管理过程。在各信息系统的设计、 建设以及使用过程中，各系统账号的权限一般与该企业的组织结构保持一致。当信息系 统建设与企业主要业务不匹配时，往往会对当前的企业业务经营产生不利影响。 本文以CY公司为例。一方面，产业互联网行业是新技术发展及应用的代表产业。 另一方面，基础电信运营商作为国企改革的桥头堡，在5G到来时即将迎来新一轮的发 展。以基础电信运营商为代表的国企，拥有大量改制的关联企业。他们既存在国企的通 病，又愿意主动拥抱互联网变革大潮。因此，对CY公司的研究具有代表意义。 本文基于文献研究、案例分析、面对面访谈以及信息系统后台客观数据，以发现问 题、分析问题、解决问题的基本逻辑，运用文献研究法、访谈法、调研法，并借助已有 的理论模型，详细分析了CY公司在IT-业务匹配模型中的各个因素。首先，根据分析 结果判断CY公司信息系统建设与项目管理是否匹配。其次，描述CY公司信息系统与 项目管理不匹配所造成的影响。再次，通过访谈调查归纳不匹配可能的成因，并对成因 进行分析。最后，根据前文归纳的成因，从信息系统、组织结构、企业制度三个方面给 出优化建议及保障措施，并整体回顾了全文内容，对未来的研究作出展望。 关键词：IT-业务匹配；信息系统；项目管理 II Abstract In the process of enterprise management, in order to achieve the development strategy of the enterprise, the enterprise managers will establish the organizational structure according to the current situation and short-term development goals of the enterprise. At the same time, in order to realize the management of production, marketing, materials and other objects, enterprises with certain economic basis will carry out the management process through the construction of internal information system. In the process of design, construction and use of each information system, the authority of each system account is generally consistent with the organizational structure of the enterprise. When the construction of information system does not match the main business of the enterprise, it will have a negative impact on the current business operation of the enterprise. This paper takes CY company as an example. On the one hand, industrial Internet industry is the representative industry of new technology development and application. On the other hand, as the bridgehead of state-owned enterprise reform, basic telecom operators will usher in a new round of development when 5G comes. The state-owned enterprises, represented by the basic telecommunication operators, have a large number of restructured affiliated enterprises. They not only have the common problems of state-owned enterprises, but also are willing to embrace the tide of Internet reform. Therefore, the research on CY company is of representative significance. Based on literature research, case analysis, face-to-face interview and background objective data of information system, this paper uses literature research method, interview method and investigation method to find, analyze and solve problems, and with the help of existing theoretical model, analyzes the factors of CY company in IT-Business matching model in detail. First of all, according to the analysis results, judge whether the information system construction of CY company matches the project management. Secondly, describe the impact of the mismatch between the information system and project management of CY company. Thirdly, through the interview investigation, analyze and summarize the possible reasons of the mismatch. Finally, according to the causes of the above induction, this paper gives optimization suggestions and safeguard measures from three aspects of information system, organizational structure and enterprise system, and reviews the content of the whole paper, and makes prospects for future research. Key words: IT-Business matching; Information system; Project management III 目 录 摘要 ......................................................................................................................................... I Abstract ...................................................................................................................................... II 第一章 绪论 .............................................................................................................................. 1 1.1 研究背景 ......................................................................................................................... 1 1.2 研究意义 ......................................................................................................................... 1 1.3 国内外研究现状 ............................................................................................................. 2 1.3.1 国外研究现状 .......................................................................................................... 2 1.3.3 国内研究现状 .......................................................................................................... 2 1.4 研究内容与方法 ............................................................................................................. 3 1.4.1 研究内容 .................................................................................................................. 3 1.4.2 研究方法 .................................................................................................................. 3 第二章 CY公司信息系统建设和项目管理的匹配性判断 ................................................... 5 2.1 影响企业信息化与业务匹配的因素 ............................................................................. 5 2.2 企业竞争战略 ................................................................................................................. 6 2.2.1 产业互联网行业简析 .............................................................................................. 6 2.2.2 产业互联网行业的发展趋势 .................................................................................. 7 2.2.3 CY公司的行业竞争对手比较 ................................................................................ 8 2.3 外部环境因素 ................................................................................................................. 9 2.4 内部组织特征 ............................................................................................................... 12 2.4.1 CY公司在LT集团体系内的组织架构 ................................................................ 12 2.4.2 CY公司与LT公司的各级业务部门的衔接机制 ................................................ 13 2.4.3 CY公司的内部组织架构 ...................................................................................... 13 2.5 IT规划和实施 ............................................................................................................... 17 2.5.1 CY公司由信息系统承载的项目管理业务 .......................................................... 17 2.5.2 CY公司项目管理相关的信息系统 ...................................................................... 19 2.6 IT部门及负责人的作用和地位 ................................................................................... 20 2.7 企业所处信息化阶段 ................................................................................................... 20 2.8 本章小结 ....................................................................................................................... 21 IV 第三章 CY公司信息系统建设与项目管理不匹配的影响 ................................................. 23 3.1 新建信息系统对企业项目管理业务的影响 ............................................................... 23 3.2 CY公司项目管理业务出现的问题 ............................................................................. 26 3.3 本章小结 ....................................................................................................................... 29 第四章 CY公司信息系统建设与项目管理不匹配的成因 ................................................. 30 4.1 信息系统与项目管理不匹配成因调查 ............