汇编 出版。保密的学位论文在解密后适用本规定。 研究生签名： 时间： 年 月 日 导师签名： 时间： 年 月 日I 摘要 纺织产业发展，事关国计民生。棉花加工业是棉花种植业的后续产业，同时棉花加工业为纺织 业提供了原材料，支持和保障了棉纺织产业的稳定增长，棉花加工业的稳定发展，具有十分重要的 承上启下纽带作用，推动我国棉花加工业高质量发展，更好地为棉农、棉区、棉业现代化服务，为 实现棉业兴旺、棉农富裕而努力，都具有十分重要的现实意义。2018 年，新疆生产建设兵团全面取 消“五统一”后，彻底废除团场棉花集中收购制，充分发挥棉花加工企业生产积极性。同时，八师 为彻底剥离团场“企”的属性，推进团场综合配套改革，全面提升了棉花加工产业竞争力和棉花加 工企业生产积极性。由于棉花加工产业生产的季节性特点十分明显，使得生产一线的员工不同于其 他的企业，如何保障和管理生产一线员工关系问题显得尤为重要，因为有效处理好生产一线员工关 系管理问题，才能有效保障员工权益，才能有效提升生产一线员工积极性，才能有效提升棉花产业 市场竞争力，才能真正实现棉花加工产业兴旺。 本选题的研究内容分为五个部分：第 1 章是绪论部分，阐述了选题背景与意义、员工关系与员 工工作质量、员工关系的基本特点、员工关系管理的主要内容等，同时对国内外关于生产一线员工 关系管理文献研究，包括理论文献梳理与分析，应用文献梳理与分析两方面进行分析。第 2 章是一 线员工关系管理理论部分，对一线员工和关系管理内涵界定，阐述了员工关系管理内容，并对马斯 洛需求层次理论和赫茨伯格的双因素理论等基础理论进行分析；第 3 章是现状分析部分，对 YL 棉 业公司概况进行分析，对其一线员工关系管理工作进行阐述，为研究奠定资料基础；第 4 章是问题 和成因分析部分，分析了 YL 棉业公司一线员工关系管理中问题以及成因；第 5 章是对策建议部分， 针对 YL 棉业公司生产一线员工关系管理中的问题，提出完善对策和建议。 通过研究，本文得出以下结论：第一，YL 棉业公司生产一线员工关系管理中，主要存在重视程 度不够、管理体系缺失、管理实践不完善等问题；第二，之所以造成以上问题，主要是由公司高层 对员工关系管理认识存在误区、轻视一线员工关系管理必要性、公司人力资源管理缺乏科学有效的 体系与方法等原因造成的；第三，针对以上问题，要不断完善员工关系管理理念、建设以人为本的 企业文化、规范公司劳动关系管理、建立科学的人际沟通机制、采取多样化的员工激励方式、构建 现代化的员工帮扶制度等相关对策建议。 关键字：人力资源管理；生产一线员工；需要层次理论；员工关系管理II Abstract Perfect employee relationship management system can effectively improve the enterprise management level and production efficiency, and build the cornerstone of harmonious enterprise relations. Traditional cotton processing employee relations, causing severe labor disputes increase, improve employee turnover rate, malicious terminate the labor relationship, etc., especially employee relations deterioration caused by malignant mass incidents, we see an endless, a significant reduction in the cotton textile international competitiveness in China, the industrial threats to security, optimize employee relationship management becomes the necessary way of cotton textile industry in China. This study to YL cotton industry companies as the research object, the YL production line of cotton industry company employee relationship management present situation carries on the detailed investigation and study, find the analysis of the problems that exist in the process of employee relationship management, and using the method of interview analysis, questionnaire survey, the company production line employee relationship management optimization and improvement measures are put forward, in order to help improve production line of YL cotton industry company employee satisfaction and loyalty, and help enterprises to establish and improve the healthy and harmonious employee relations and strengthen enterprise core competitive ability, contribute to its development strategy implementation, At the same time, it is hoped that it can be used for reference to the front-line employee relationship management in similar industries in China. This topic research content is divided into five parts: chapter 1 is the introduction part, elaborated the selected topic background and significance, employee relations and staff quality of work, the basic characteristics of employee relations, the main content of the employee relationship management, etc., at the same time on the production line at home and abroad literature research of employee relationship management, including the theory of literature review and analysis, literature review and analysis of two aspects were analyzed. Is chapter 2 YL production line of cotton industry company employee relationship management present situation investigation, by understanding the company profile, corporate culture, internal and external environment on the company, employee relationship management system, rules and regulations, staff training management, salary incentive mechanism, etc., using questionnaire, interview analysis, sample selection of employees, employee communication quality, enterprise culture construction, enterprise satisfaction investigation. Chapter 3 is the part of problem analysis, sorting out and analyzing the problems found in the front-line employee relationship management of YL cotton company, including the analysis of the concept, system and practice of front-line employee relationship management. Chapter 4 is the countermeasures and research part. Based on the current cutting-edge theories of employee relationship management and the actual situation of the enterprise, optimization Suggestions are proposed for the front-line employee relationship management of YL cotton company. Specifically, it includes strengthening human resource management, improving compensation system and incentive and restraint mechanism, broadening employee promotion channels, optimizing employee safety and health mode, and building corporate culture of common vision. The fifth chapter is the conclusion and outlook, which summarizes theIII research results of this paper, points out the shortcomings of this paper and makes supplement. Through research, this paper holds that to enhance the production line of YL cotton industry company employee relationship management, to establish and improve the employee relationship management concept and the construction of people-oriented corporate culture, standardize labor relations management, set up the mechanism of science communication, the diversification of staff incentives, build modern staff support management. Key words: Human resource management; Front-line production staff; Employee relations; Employee relationship managementIV 目 录 摘要...I Abstract .............................. II 第一章 绪论.......................1 1.1 研究背景和意义... 1 1.1.1 研究背景.... 1 1.1.2 研究意义.... 2 1.2 文献综述............... 2 1.2.1 国外研究现状 .......................... 2 1.2.2 国内研究现状 .......................... 4 1.2.3 国内外研究述评 ...................... 5 1.3 研究目标和研究内容 ......................... 6 1.3.1 研究目标... 6 1.3.2 研究内容... 6 1.4 研究方法和技术路线 ......................... 7 1.4.1 研究方法... 7 1.4.2 技术路线... 7 第二章 相关概念及理论基础..........................8 2.1 概念界定............... 8 2.1.1 一线员工... 8 2.1.2 员工关系管理 .......................... 8 2.2 员工关系管理内容.............................. 9 2.2.1 劳动关系管理 ........................... 9 2.2.2 员工参与和沟通管理 ............. 10 2.2.3 员工激励管理 ......................... 11 2.2.4 员工保护与援助 ..................... 11 2.3 理论基础............. 11 2.3.1 马斯洛需求层次论 ................. 11 2.3.2 社会交换理论 ......................... 11 2.3.3 科学管理理论 ........................ 12 2.3.4 员工关系管理理论 ................ 13 第三章 YL 棉业公司生产一线员工关系管理状况.....................14 3.1 YL 棉业公司简介.............................. 14 3.1.1 公司概况.. 14 3.1.2 公司文化.. 14 3.1.3 公司组织架构 ......................... 15 3.2 YL 棉业公司生产一线员工总体情况............................. 15 3.2.1 一线员工年龄分布状况 ........ 16 3.2.2 一线员工学历分布状况 ........ 16 3.3 YL 棉业公司生产一线员工关系管理现状..................... 17 3.3.1 YL 棉业公司生产一线员工劳动关系管理现状 .. 17