近年来，随着科技的飞速发展，金融行业内部的竞争日趋白热化，其他非银行金融 机构以及互联网金融异军突起，导致各大商业银行承受着巨大的外部压力。无论金融行 业还是其他行业，都已经认识到：有效的将人力资源管理进行系统性创新与开发已经成 为企业增强自身核心竞争力并获取竞争优势的重要途径。绩效管理作为人力资源管理的 重要组成部分，在被企业越来越重视的同时，在企业中起到的作用也越来越大。但是， 我国大多数企业接触绩效管理较晚，现有的绩效管理制度由于在构建时体系不够完善、 制度不够健全、以及执行不够科学等，导致员工满意度下降，员工士气降低，优秀人才 流失，工作效率不高，企业也因此陷入发展瓶颈。因此，设计和优化现行的绩效管理制 度，建立一套比较科学、完善，符合企业发展实际的绩效管理制度，对企业来说，是一 个迫在眉睫的课题。 本文在文献研究和理论综述的基础上，采用文献研究法、问卷调查法、定量分析和 定性分析相结合等方法，将建设银行JZ分行作为研究主体，通过对绩效管理基础理论 的研究，在深入调研与分析JZ分行的绩效管理工作基础上，归纳出JZ分行在绩效管理 工作中存在的问题与不足，如绩效管理理念问题；网点绩效考核指标不科学；绩效管理 执行不规范；缺乏对考核结果的运用等，结合JZ分行自身发展情况，依据现代企业绩 效管理管理的方法，如目标管理法、关键指标法，360度考核法以及平衡计分卡，主要 运用PDCA循环（“戴明循环”）来制定完善建行JZ分行绩效管理制度优化对策，并结 合A网点的绩效考核方案，对建行JZ分行的绩效管理从管理理念的认知、网点考核方 案的制定、考核方案的执行，以及考核结果地反馈四个方面进行分析，总结出JZ分行 绩效管理制度的优化方针和措施。 关键词：建设银行，绩效管理，问卷调查，优化 II Abstract Inrecentyears,withtherapiddevelopmentofscienceandtechnology,theinternal competitioninthefinancialindustryisbecomingincreasinglyfierce.Othernonbankfinancial institutionsandInternetfinancehavesprungup,leadingtothehugeexternalpressureon majorcommercialbanks.Nomatterinthefinancialindustryorotherindustries,ithasbeen recognizedthateffectivesystematicinnovationanddevelopmentofhumanresource managementhasbecomeanimportantwayforenterprisestoenhancetheircore competitivenessandobtaincompetitiveadvantage.Asanimportantpartofhumanresource management,performancemanagementispaidmoreandmoreattentionbyenterprises,and playsamoreandmoreimportantroleinenterprises.However,mostoftheenterprisesinour countrycontactperformancemanagementlate.Theexistingperformancemanagementsystem, duetotheimperfectsystem,imperfectsystem,andunscientificimplementation,leadstothe decreaseofemployeesatisfaction,employeemorale,thelossofexcellenttalents,andthelow efficiencyofwork,whichleadstothedevelopmentbottleneckofenterprises.Therefore,itis anurgenttaskforenterprisestodesignandoptimizethecurrentperformancemanagement systemandestablishasetofmorescientificandperfectperformancemanagementsystemthat conformstotheactualdevelopmentofenterprises. Onthebasisofliteratureresearchandtheoreticalreview,thispaperusesliterature research,questionnairesurvey,quantitativeanalysisandqualitativeanalysis,andtakesJZ BranchofChinaConstructionBankastheresearchsubject.Throughtheresearchonthebasic theoryofperformancemanagement,onthebasisofin-depthinvestigationandanalysisofthe performancemanagementworkofJZBranch,itsumsuptheexistingproblemsinthe performancemanagementworkofJZBranchProblemsanddeficiencies,suchasperformance managementconcept;unscientificperformanceevaluationindicatorsofoutlets;nonstandard performancemanagementimplementation;lackofapplicationofevaluationresults,etc., combinedwiththedevelopmentofJZBranch,accordingtomodernenterpriseperformance managementmethods,suchastargetmanagementmethod,keyindicatormethod,360degree evaluationmethodandbalancedscorecard,PDCAismainlyusedCycle("Daimingcycle")to formulateandimprovetheperformancemanagementsystemoptimizationcountermeasuresof III JZBranchofChinaConstructionBank,andcombinetheperformanceevaluationschemeofa branch,analyzetheperformancemanagementofJZBranchofChinaConstructionBankfrom fouraspects:thecognitionofmanagementconcept,theformulationofnetworkevaluation scheme,theimplementationofevaluationscheme,andthefeedbackofevaluationresults,and summarizetheoptimizationpolicyofJZBranchperformancemanagementsystemand measures. Keywords:ChinaConstructionBank,Performancemanagement,Questionnairesurvey, Optimization IV 目录 第一章绪论................................................................................................................................1 1.1研究背景..........................................................................................................................1 1.2研究意义..........................................................................................................................1 1.3研究目的..........................................................................................................................2 1.4研究方法..........................................................................................................................3 1.4.1文献研究法...............................................................................................................3 1.4.2问卷调查法...............................................................................................................3 1.4.3定性分析和定量分析相结合...................................................................................3 1.5论文的研究框架..............................................................................................................3 第二章绩效管理的相关理论及综述........................................................................................5 2.1绩效管理的发展历程......................................................................................................5 2.2国内外研究综述..............................................................................................................6 2.2.1国外研究综述...........................................................................................................6 2.2.2国内研究综述...........................................................................................................8 2.3绩效管理的主要方法......................................................................................................9 2.3.1目标管理法...............................................................................................................9 2.3.2关键指标法.............................................................................................................10 2.3.3360度考核法.........................................................................................................10 2.3.4平衡计分卡.............................................................................................................10 第三章建行JZ分行绩效管理现状及分析............................................................................11 3.1建行JZ分行简介..........................................................................................................11 3.1.1建行JZ分行组织结构...........................................................................................11 3.1.2建行JZ分行绩效管理现状...................................................................................12 3.2建行JZ分行网点绩效管理现状调研..........................................................................14 3.2.1调研对象的基本情况.............................................................................................14 3.2.2建行JZ分行网点绩效管理现状的调研结果分析...............................................17 第四章建行JZ分行绩效管理中存在的问题及原因............................................................24 4.1JZ分行对绩效管理认知不足......................................................................................24 4.1.1基层员工认识不足.................................................................................................25 4.1.2管理者缺乏完善的理论体系.................................................................................25 4.2JZ分行网点绩效考核制度制定问题..........................................................................26 4.2.1网点绩效考核指标的确立不够科学.....................................................