随着经济结构的转型，国家越来越重视制造业的发展，制造业在国民经济中所占的 比重越来越大。在制造业企业当中，企业基层员工对制造业企业的发展占据越来越重要 的地位。制造业企业的正常生产经营离不开基层员工。基层员工的稳定性，直接决定了 制造业企业的效益。尤其随着制造业企业用工荒的到来，基层员工已经成为制造企业的 宝贵财富。如何降低基层员工的离职率，提升其工作满意度，调动基层员工的积极性， 从而促进制造业的可持续发展显得尤为重要。 本文在吸收和借鉴国内外关于员工工作满意度理论的基础上，以双因素理论为指 导，研究江西五十铃基层员工工作满意度：首先，本文借助之前学者的研究，整理员工 工作满意度与双因素理论的研究现状，构建全文的理论基础；其次，在前文理论研究的 基础上，对江西五十铃实地调研，整理了影响员工工作满意度的因素，分析了企业基层 员工当前的工作满意度状态，并基于双因素理论的视角实证分析了企业基层员工工作满 意度的影响因素；最后，针对上文的分析结果，从保健和激励因素两个维度提出，采取 完善薪酬分配方案、设立基层员工岗位轮换制、营造促进企业发展的组织文化、构建完 善的未来发展体系、落实企业监管制度提升基层员工工作满意度等措施。本文希望通过 分析影响企业基层员工工作满意度的因素，来提升基层员工对江西五十铃的工作满意程 度，增加基层员工对江西五十铃的忠诚度，同时，也为其他制造企业提供借鉴。 关键词:江西五十铃；基层员工；双因素理论；工作满意度IV ABSTRACT With the transformation of economic structure, the country pays more and more attention to the development of manufacturing industry, which accounts for more and more proportion in the national economy. In manufacturing enterprises, the basic level employees play an increasingly important role in the development of manufacturing enterprises. The normal production and operation of manufacturing enterprises cannot be separated from the basic level employees. The stability of grass-roots employees directly determines the benefits of manufacturing enterprises, especially with the arrival of labor shortage in manufacturing enterprises, they have become the valuable wealth of manufacturing enterprises. How to reduce the turnover rate of grass-roots employees, improve their satisfaction, mobilize the enthusiasm of grass-roots employees, so as to promote the sustainable development of manufacturing industry is particularly important. Based on the theory of employee satisfaction at home and abroad, this paper studies the employee satisfaction at the grass-roots level of Jiangxi Isuzu under the guidance of two factor theory. First of all, with the help of previous scholars' research, this paper sorts out the research status quo of employee satisfaction and dual factor theory, and constructs the theoretical basis of the full text; secondly, based on the previous theoretical research, this paper makes a field survey of Jiangxi Isuzu, sorts out the factors that affect employee satisfaction, analyzes the current satisfaction status of grassroots employees in enterprises, and makes empirical analysis based on the perspective of dual factor theory Finally, according to the above analysis results, from the two dimensions of health care and incentive factors, this paper puts forward: to improve the salary distribution scheme, implement work rotation, create a work environment that respects the needs of grass-roots employees, build a perfect staff career development security system, strengthen supervision and management to improve the satisfaction of grass-roots employees. This paper hopes to improve the satisfaction degree of grassroots employees to Jiangxi Isuzu, increase the loyalty of grassroots employees to Jiangxi Isuzu, and provide reference for other manufacturing enterprises. Key words: JiangXi ISUZU; Grass roots staff;Two-factor Theory;Job SatisfactionV 目 录 摘要................................................................................................................................ III ABSTRACT.................................................................................................................................. IV 1 绪 论..................................................................................................................................... 1 1.1 研究背景及意义..............................................................................................................1 1.1.1 研究背景..................................................................................................................1 1.1.2 研究意义..................................................................................................................2 1.2 研究的内容与研究方法..................................................................................................2 1.2.1 研究的内容..............................................................................................................2 1.2.2 研究方法..................................................................................................................3 1.3 研究的创新之处..............................................................................................................3 2 研究现状及相关概述.............................................................................................................4 2.1 文献综述..........................................................................................................................4 2.1.1 关于工作满意度的研究..........................................................................................4 2.1.2 关于双因素理论的研究..........................................................................................5 2.2 相关概述..........................................................................................................................7 2.2.1 基层员工的内涵......................................................................................................7 2.2.2 制造业的内涵..........................................................................................................8 2.2.3 员工工作满意度的定义与影响因素......................................................................8 2.2.4 员工工作满意度测量方法....................................................................................10 3 江西五十铃基层员工工作满意度调查--基于双因素理论...............................................11 3.1 江西五十铃汽车有限公司概述....................................................................................11 3.1.1 江西五十铃汽车有限公司简单介绍...................................................................11 3.1.2 江西五十铃汽车有限公司基层员工基本情况...................................................11VI 3.2 基层员工工作满意态度问卷分析................................................................................13 3.2.1 问卷设计...............................................................................................................13 3.2.2 问卷发放与回收...................................................................................................15 3.2.3 问卷的信度与效度检验.......................................................................................16 3.2.4 江西五十铃基层员工工作满意度影响因素的相关性分析...............................18 3.2.5 江西五十铃基层员工工作满意度影响因素的回归分析...................................19 4 江西五十铃基层员工工作满意度提升策略.......................................................................21 4.1 基于保健因素的对策...................................................................................................21 4.1.1 完善薪酬分配方案...............................................................................................21 4.1.2 创造符合基层员工需求的办公环境....................................................................22 4.1.3 落实企业监管制度................................................................................................23 4.2 基于激励因素的对策....................................................................................................23 4.2.1 构建完善的未来发展体系....................................................................................23 4.2.2 营造促进