I 论文题目：国有金融A公司绩效考评公平感对员工工作满意度 签 名： 影响研究 学科名称：工商管理硕士 研 究 生：王庆芳 指导教师：胡利利 副教授 签 名： 摘要 员工工作满意度问题一直都是人力资源管理和组织行为学领域研究的热点。以往文献 从不同的领域和视角提出了影响员工工作满意度的一些因素，但从绩效考评公平感的视角 探索对员工工作满意度影响的研究还比较缺乏。本文选择以国有金融A公司为代表，研究 绩效考评公平感对员工工作满意度的影响，期望通过研究促使改进A公司绩效考评公平感, 最终提升员工工作满意度，也旨在为提升国有金融公司员工工作满意度提供新的探索。 论文首先回顾了社会交换理论、社会比较理论，梳理了绩效考评、公平感、工作满意 度的相关文献；分析提出了本文的研究构思，构建了研究的概念模型，提出了研究假设； 对现场和网络回收的290份有效问卷，采用SPSS22.0软件进行了统计分析，验证了提出 的8个假设中的7个假设。主要结论为：（1）绩效考评公平感对工作满意度有正相关作用； （2）绩效考评分配公平感、绩效考评程序公平感、绩效考评互动公平感对晋升满意度有 正相关作用；（3）绩效考评程序公平感和绩效考评分配公平感对薪酬满意度有正相关作用； （4）员工性别、职称、海外留学背景对绩效考评分配公平感均有显著影响；（5）海外留 学背景、职称对总体工作满意度和晋升满意度都有显著影响，平均月收入对员工总体工作 满意度有显著影响。 本文采用理论与实证相结合的方法探索了A公司绩效考评公平感对工作满意度的影 响作用，研究结果拓展了影响员工工作满意度的因素，丰富了绩效考评公平的研究领域， 文章最后提出了改进A公司绩效考评公平感、提升员工工作满意度的建议以及研究的局 限和未来的展望。 关键词：国有金融A公司； 绩效考评公平感；员工工作满意度 Abstract II Title: RESEARCH ON THE IMPACT OF THE SENSE OF FAIRNESS IN THE PERFORMANCE EVALUATION OF SATER-OWNED FINANCE COMPANY A ON EMPLOYEES JOB SATISFACTION Major：Master of Business Administration Name：Qingfang WANG Signature: Supervisor：Prof. Lili HU Signature: Abstract Employee job satisfaction has always been a hot topic in human resource management and organizational behavior. Some factors affecting employees' job satisfaction have been proposed in previous literatures from different fields and perspectives, but there is still a lack of research on the impact of the research from the perspective of the sense of fairness in performance appraisal. This paper takes company A, A state-owned financial company, as the representative, to study the impact of the sense of fairness in performance appraisal on employees' job satisfaction. It is expected to improve the sense of fairness in performance appraisal of company A and ultimately improve employees' job satisfaction. It also aims to provide new exploration for improving employees' job satisfaction in financial enterprises. This paper firstly reviews the social exchange theory and social comparison theory in the field of human resources, and then sorts out the relevant literature on performance appraisal, sense of fairness and job satisfaction. This paper analyzes and puts forward the research conception, constructs the research conceptual model, and puts forward the research hypothesis.SPSS22.0 software was used for statistical analysis of 290 valid questionnaires collected from field and network, and most of the hypotheses were verified. The main conclusions are as follows :(1) the sense of fairness in performance appraisal has a positive correlation with job satisfaction; In the influence of sub-dimensions, the sense of distributive justice, the sense of procedural justice and the sense of interactive justice have positive correlation with promotion satisfaction. The sense of procedural equity and distributive equity have positive correlation with salary satisfaction.(2) in the demographic data, the gender, job title and overseas study background of employees all have significant influence on the sense of distributive justice; Overseas study background and professional title have significant influence on overall job satisfaction and promotion satisfaction. Average monthly income has a 西安理工大学工商管理硕士学位论文 III significant effect on employees' overall job satisfaction. In this paper, through theoretical and empirical, qualitative and quantitative, interview and questionnaire method to explore the performance evaluation of fairness to A company's influence job satisfaction, the results expand the factors that affect employees' job satisfaction, enrich the research field of fair performance evaluation, the article finally proposed to improve the performance evaluation of A company A sense of fairness, improve employee job satisfaction proposal as well as the limitations of research and the prospect of the future. Key words: State-owned finance company A; A sense of fairness in performance appraisal; Employee job satisfaction 目 录 I 目 录 1 绪论 ........................................................................................................................................... 1 1.1研究背景和意义 ................................................................................................................... 1 1.1.1研究背景 ....................................................................................................................... 1 1.1.2现实意义 ....................................................................................................................... 3 1.1.3理论意义 ....................................................................................................................... 3 1.2研究的内容及创新点 ........................................................................................................... 4 1.3研究思路及方法 ................................................................................................................... 4 1.3.1研究思路 ....................................................................................................................... 4 1.3.2研究方法 ....................................................................................................................... 5 2.文献综述 .................................................................................................................................... 7 2.1理论基础 .............................................................................................................................. 7 2.1.1社会交换理论 ............................................................................................................... 7 2.1.2社会比较理论 ............................................................................................................... 7 2.2绩效考评公平感 ................................................................................................................... 8 2.2.1绩效考评 ....................................................................................................................... 8 2.2.2公平感 ........................................................................................................................... 8 2.2.3 绩效考评公平感的维度 .............................................................................................. 9 2.3工作满意度......................................................................................................................... 10 2.3.1工作满意度的概念 ..................................................................................................... 10 2.3.2工作满意度的维度与测量 ......................................................................................... 11 2.3.3影响工作满意度的因素 ............................................................................................. 12 2.4绩效考评公平感对工作满意度的关系 .............................................................................. 12 2.5研究述评 ............................................................................................................................ 14 3.研究设计 .................................................................................................................................. 15 3.1研究构思 ...................................................................................