监理行业是1988年国内实行监理制度以后正式发展起来的一个新型行业，随 着工程项目建设的逐渐发展监理行业也在不断进步。监理行业的发展给项目建设 提供了很大的帮助，但是由于监理评价体系尚未成熟，因此关于监理项目的后评价 也始终在摸索中前行。而对于监理项目的后评价的研究也相对较少。本文基于此背 景选取了西山御园监理项目作为研究对象，对该监理项目进行后评价研究。 本文研究过程中先是收集和整理了建设项目监理评价相关资料以及文献，然 后分析了对于建设项目监理进行评价的相关背景以及意义。对西山御园监理项目 进行了简单的论述。结合项目监理的理论及项目后评价的方法体系，以灰色评价作 为本文的主要评价方法，与其他方法的进行对比研究。采用传统方法对西山御园监 理项目进行后评价分析时，主要采用了定性评价，而关于灰色评价法进行后评价时， 本文通过调研选取了客观的评价指标并构建了评价模型。通过数学方法对各评价 指标进行权重计算和并得出定量综合评价结论。 本文采用了定性和定量分析相结合的方法，对西山项目实施的过程进行了评 价，总结了项目取得的成效、经验、不足。通过对西山项目后评价体系25个细分 指标进行分层，并以灰色评价法进行综合评价后，本文发现，该项目的整体综合评 价得分为82.73分，说明该项目的监理处于良好水平。总体来看该监理项目达到 了工程委托方要求。但在项目监理的过程中，还存在着一些问题，针对该项目存在 的问题，推出了后续监理运营的建议。通过本文的研究，本文所设计的评价指标体 系和评价模型符合监理类项目的评价，能够客观的反映出监理项目的实际实施情 况和监理水平。为该类企业提供有益的理论引导和方法参考。 关键词：监理项目 监理活动后评价 灰色评价法 2 ABSTRACT Supervision industry is a new type of industry formally developed after the implementation of supervision system in China in 1988. With the gradual development of project construction, supervision industry is also progressing. The development of supervision industry has provided great help to the project construction, but since the supervision evaluation system is not yet mature, the post-evaluation of supervision projects have always been proceeding gropingly. However, there are relatively few studies on post-evaluation of supervision projects. Based on this background, this paper chooses the supervision project of Xishan Royal Garden as the research object, and carries out post-evaluation research on the supervision project. In the process of this study, firstly, the relevant information and literature of construction project supervision and evaluation are collected and sorted out, and then the relevant background and significance of the evaluation of construction project supervision are analyzed. Then the supervision project of Xishan Royal Garden is briefly discussed. Combined with the theory of project supervision and the method system of project post-evaluation, the grey evaluation is taken as the main evaluation method in this paper, and compared with other methods. When using traditional methods to evaluate and analyze the supervision project of Xishan Royal Garden, the qualitative evaluation is mainly used. When using the grey evaluation method to evaluate the project, the objective evaluation index is selected and the evaluation model is constructed. The weight of each evaluation index is calculated by mathematical method and the conclusion of quantitative comprehensive evaluation is obtained. In this paper, a combination of qualitative and quantitative analysis is used to evaluate the implementation process of Xishan project,and the achievements, experiences and shortcomings of the project are summarized. Through layering 25 sub-indexes of the post-evaluation system of Xishan project and comprehensive evaluation with grey evaluation method, this paper finds that the overall comprehensive evaluation score of the project is 82.73, which indicates that the supervision of the project is at a good level. Overall, the supervision project meets the requirements of the project client. However, there are still some problems in the process of project supervision. In view of the problems existing in the project, the suggestions for the follow-up supervision operation are put forward. Through this study, the evaluation index system and evaluation model designed in this paper conform to the evaluation of supervision projects, and can reflect objectively the actual implementation and supervision level of supervision projects. It provides beneficial theoretical guidance and methodological reference for such enterprises. 3 evaluation method KEYWORDS:Supervision project; post evaluation of supervision activities; grey 4 目 录 摘要...I ABSTRACT........................II 第一章 绪论 ............... 1 1.1 研究背景 .... 1 1.1.1 研究背景 ....................... 1 1.1.2 问题提出 ...................... 3 1.2 本文研究目的与意义 ............ 4 1.3 国内外研究动态 ..................... 5 1.3.1 国外研究动态 ............. 5 1.3.2 国内研究现状 ............. 7 1.3.3 国内外研究综述 ........ 8 1.4 研究内容与方法 ..................... 8 1.4.1 研究内容 ...................... 8 1.4.2 研究方法 ...................... 9 1.4.3 本文技术框架 ............. 9 1.4.4 研究创新点 ................ 10 第二章 相关理论基础 ......................... 11 2.1 委托代理理论的相关概念 11 2.2 项目后评价理论 ................... 12 2.2.1 项目实施过程评价 . 13 2.2.2 监理项目效果和效益评价 .................. 13 2.2.3 项目可持续性评价 . 14 2.2.4 项目成功度评价 ...... 14 2.3 监理项目后评价方法介绍 ................ 14 2.3.1 对比法 ......................... 14 2.3.2 逻辑框架法 ................ 15 2.3.3 成功度法 .................... 16 2.3.4 灰色评价法 ................ 17 2.4 本章小结 .. 18 第三章 基于灰色评价法的监理项目评价模型构建 .............................. 19 3.1 监理项目评价指标体系设计 ........................... 19 5 3.1.1 监理效果评价指标初选 ....................... 19 3.1.2 评价指标选取的原则 ........................... 19 3.1.3 项目监理成功的系统分析 .............. 20 3.2 工程建设监理效果灰色评价模型 ................. 22 3.2.1 组织专家评分，建立评价样本矩阵 .............................. 22 3.2.2 确定评价灰类，计算灰色评价系数 .............................. 22 3.2.3 计算灰色评价权向量及权矩阵 ........ 23 3.2.4 计算综合评价值 ...... 24 3.3 本章小结 .. 24 第四章 监理工程后评价研究 ........... 25 4.1 项目工程监理概况 ............... 25 4.1.1 项目介绍 .................... 25 4.1.2 监理组织机构及人员的配备 ............. 25 4.2 西山监理项目后评价内容 26 4.2.1 项目实施过程评价 . 26 4.2.2 经营管理评价 ........... 27 4.2.3 经济效益评价 ........... 28 4.2.4 项目社会效益评价 . 29 4.2.5 可持续评价 ............... 30 4.2.6 运用逻辑框架法进行评价 .................. 30 4.2.7. 运用项目成功度法进行评价 ............ 31 4.3 基于灰色评价法项目后评价 ........................... 33 4.3.1 建立监理成功度评价指标的层次模型 ............... 33 4.3.2 确定各指标的权重 . 34 4.3.3 监理效果的灰色评价 ........................... 36 4.4 西山御园项目监理后评价不同方法的比较与选择 ............... 41 4.5 本章小结 ... 44 第五章 西山监理项目的经验教训及改进建议 ........ 45 5.1 西山御园小区项目监理经验教训 ................. 45 5.2 西山御园小区监理项目后续营运的改进建议 ........................ 45 5.2.1建立健全的目标成本管理体系 ......... 46 5.2.2 建立紧密结合的造价管理体系 ........ 46 5.2.3 项目监理制度的改进 ........................... 46 5.2.4 部门之间的密切配合 ........................... 47 5.2.5 建立良好的伙伴关系 ........................... 47 6 5.2 本章小结 .... 47 第六章 结论与展望 ........................ 48 6.1 主要研究结论 ........................ 48 6.2 进一步的研究方向 ......... 48