随着社会需求的增加，企业涉及的领域、范围不断扩大。20 世纪 90 年代初，核心 竞争力概念被定义和推广，业务外包迅速兴起。在日益激烈的市场竞争环境中，越来越 多的企业将其视为降低成本、转嫁风险、提高核心竞争力的法宝。而在很多制造企业， 物流业务都是非核心业务，为了更好的整合有限资源、降低运营成本、提高运作效率、 改善经营状况，多数企业选择将其外包出去。企业通过将部分业务外包给专业的第三方 物流，希望重新塑造自身结构，脱离之前的垂直管理模式，创造专注于核心业务、更具 弹性、更有核心竞争力的企业。虽然我国物流外包市场己初步形成，但是物流外包失败 的情况却层出不穷，物流外包失败的主要原因有两个：错误的物流外包决策和供应商选 择失误。 从国内外相关研究成果可以看出，物流成本最低化和物流服务高品质，是企业决定 进行物流外包的两个主要原因，但是所有外包都有很多不确定因素，即使在选定外包供 应商后，企业与外包供应商的合作也存在一定风险。而万一发生外包风险事故，企业的 形象、声誉和订单等都可能会受到影响，企业不但无法实现成本降低和服务品质提升， 而且极有可能对企业的整体运营造成影响，从而给企业带来非常大的损失。本文希望从 外包供应商评价体系指标的构建与完善，评价指标权重的优化以及外包供应商导入流程 改进等方面，对外包供应商的选择与评价进行分析和研究。 JSD 公司为解决仓储管理中效率低、成本高、高低峰人力不均衡等问题，将仓储管 理外包给专业的第三方物流公司，希望利用第三方物流企业在专业度、灵活度等方面的 优势，提升公司管理效率，降低公司仓储成本，改善目前高低峰人力不均衡的现状。但 在仓储服务外包运作过程中，陆续出现了许多问题，比如服务质量下降、客户满意度降 低、协同性缺失、KPI 指标无法达成、响应速度差等，说明在外包供应商选择方面，仍 有很大的改进空间。 本论文在国内外针对物流外包、供应商选择和评估等相关文献研究基础上，利用调 查研究、数据分析、专家讨论等多种方法，结合 JSD 公司仓储服务外包运营现状和外包 供应商选择现状，对外包供应商选择进行了分析，提出了 JSD 公司在仓储外包供应商选II 择中存在的问题，并且深入分析了其产生的根源，一针见血的提出，其中最突出的问题 是外包供应商选择和评价体系不完善，指标权重不科学。 为了解决这些问题，结合JSD公司产品类型和供应商的特点，对JSD公司的供应商 进行分类，参照供应商评估指标体系的构建原则，完善了仓储服务外包供应商评价指标， 优化了评价指标权重的设置。本论文重塑的外包供应商选择评价体系，包括7项二级指 标，22项三级指标，弥补了服务质量、风险控制、协同能力等综合指标的缺陷，使指标 更加全面。组织仓储产品、财务、仓储运营、精益管理和安防管理等专家组成员，充分 运用专家分组打分法以及层次分析法（AHP），通过构建判断矩阵，计算出各项指标的 综合权重值。全面完善和优化了外包供应商选择和评估体系，使其更加科学、更加有效。 通过本文的研究，也可以为其他类似企业的仓储服务外包供应商选择和评估，提供借鉴 和参考。 关键词：物流外包，供应商选择，层次分析法，供应商评估III ABSTRACT With the increase of social demand, the field and scope that enterprises involve have constantly expanded. In the early 1990s, the concept of core competitiveness was defined and promoted, and business outsourcing rose rapidly. In the increasingly fierce market competition environment, more and more enterprises regard it as a magic weapon to reduce costs, transfer risks and improve core competitiveness. In many manufacturing enterprises, logistics business is non-core business. In order to better integrate limited resources, reduce operating costs, enhance operational efficiency and improve operating conditions, most enterprises choose to outsource their logistics business. By outsourcing part of their business to professional third-party logistics, enterprises hope to reshape their own structure, break away from the previous vertical management mode, and create enterprises that focus on core business, have more flexibility and core competitiveness. Although China's logistics outsourcing market has taken initial shape, the failure of logistics outsourcing has emerged in an endless stream. There are two main reasons for the failure of logistics outsourcing: wrong decision making and supplier selection. It can be seen from the relevant research results at home and abroad that the minimization of logistics costs and the high quality of logistics services are the two main reasons for enterprises to decide on logistics outsourcing. However, there are many uncertainties in all outsourcing, and even after outsourcing suppliers are selected, the cooperation between enterprises and outsourcing suppliers still has certain risks. In case of outsourcing risk accidents, the enterprise's image, reputation and orders may be affected, thus hindering the realization of the established outsourcing goals. Not only can the enterprise not realize cost reduction and service quality improvement, but it is likely to have an impact on the overall operation of the enterprise, thus bringing great losses to the enterprise. This dissertation hopes to analyze and study the selection and evaluation of outsourcing suppliers from three aspects: the construction and improvement of the evaluation system index of outsourcing suppliers, the optimization of the evaluation index weight, and the outsourcing promotion process and comprehensive evaluation. In order to solve low efficiency and high cost in the warehouse management, the imbalance of the manpower, JSD company outsources warehouse management to specialized third-party logistics companies,IV hoping to make use of their profession, flexibility and other advantages to promote efficiency of management and reduce costs, improve the current situation of the human imbalance. However, in the process of warehousing service outsourcing operation, many problems have appeared successively, such as service quality decline, customer satisfaction decrease, lack of synergy, unfinished KPI index, poor response speed, etc., indicating that there is still plenty of space for improvement in the outsourcing supplier selection. This dissertation based on the related bibliography research in view of logistics outsourcing, supplier selection and evaluation, using survey research, data analysis, discussion of experts and other methods, combining with JSD company warehouse service outsourcing operation status and the status quo of the outsourcing supplier selection, analyzes outsourcing vendor selection problem, and puts forward of the problems of JSD company in storage and existing in the outsourcing vendor selection. Moreover, the root causes of these problems are deeply analyzed. It points out that the most prominent problem is the imperfect outsourcing supplier selection and evaluation system and the unscientific index weight. In order to solve these problems, combining with the product types and the characteristics of JSD suppliers, the detailed classification of JSD suppliers is carried out, and the evaluation index of warehouse service outsourcing suppliers is improved by referring to the construction principle of the evaluation index system of suppliers, and the setting of the evaluation index weight is optimized. This dissertation reshapes the evaluation system of outsourcing supplier selection, including 7 second-level indexes and 22 third-level indexes, which makes up for the defects of comprehensive indexes such as service quality, risk control and coordination ability, and makes the comprehensiveness of the indexes more perfect. The members of the expert group organizing warehousing products, finance, warehousing operation, lean management and security management, make full use of the expert grouping scoring method and the analytic hierarchy process (AHP), and calculate the comprehensive weight value of each indicator by constructing the judgment matrix. The outsourcing supplier selection and evaluation system has been improved and optimized to make it more scientific and effective. Through the research of this dissertation, it can also provide reference for other similar enterprises to select and evaluate warehousing service outsourcing suppliers. KEY WORDS:Logistics outsourcing, Supplier selection, Analytic hierarchy process, Supplier evaluationV 目 录 摘要............... I ABSTRACT..III 1 绪 论...........1 1.1 研究背景.........................1 1.2 研究目的及意义.............1 1.2.1 研究目的.........