II 论文题目：ZY企业一线员工应急救援培训管理研究 专业：工商管理 硕士生：成静（签名) 导师：侯海青(签名) 摘要 石油开采属于高危工作，具有易燃易爆、有毒有害等特点。近年来,随着石油开采 规模的扩大、生产装置和储运系统的日益大型化，火灾、爆炸、泄漏、中毒等重特大事 故不断发生，给人民生命和财产造成了巨大损失。ZY企业属于石油开采类大型企业， 由于企业规模和各种条件的限制，员工培训不能很好地开展。目前所采用的培训方式主 要为实地救援演练和相关手册的学习，前者学习效果好，但耗费大、难组织、条件受限 多、受训面窄，后者则学习效果不佳，因而如何提高ZY企业一线员工应急救援培训管 理水平成为本文研究的最终诉求点。 本文以ZY企业作为研究对象，重点对其一线员工应急救援培训管理进行了研究， 首先介绍ZY企业概况、一线员工应急救援培训管理现状分析以及存在的主要问题等内 容；其后对ZY企业一线员工应急救援培训需求分析、计划管理、培训课程、资源开发、 评估流程等内容进行优化；最后为ZY企业一线员工应急救援培训管理的实施保障，主 要从前期准备、计划实施保障、课程实施保障、培训评估几个方面入手。本文的研究有 利于一线员工了解应急救护的相关理论知识，进一步增强面对突发事件和意外伤害的防 护意识，降低因为意外事故带来的人身伤害、经济损失。同时本文的研究，对提升企业 应急救援水平，提出一些尝试，探索新方法，为企业提供理论实践指导意义。 关键词：石油开采；一线员工；应急救援；培训管理 论文类型：应用研究 英文摘要 III Subject：StudyonEmergencyRescueTrainingManagementofZYFirst-lineEmployees Speciality：Businessadministration Name：ChengJing(signature) Instructor：HouHaiqing(signature) ABSTRACT Oilindustryisahigh-riskindustry,hasthecharacteristicsofflammableandexplosive, poisonousandharmful.inrecentyears,withChina'spetroleumandpetrochemicalenterprises toexpandtheproductionscaleofproductionequipmentandstorageandtransportationsystem isbecomingmoreandmorelarge,fire,explosion,leakage,poisoningandothermajor workplaceaccidentsoccur,causedhugelossestothepeople'slifeandproperty.ZYenterprise belongstolargepetrochemicalenterprisesanddangerouschemicalindustry.However,dueto thelimitationofenterprisescaleandvariousconditions,stafftrainingcannotbecarriedout well.Currentlyadoptedbywayoftrainingismainlyforthefieldrescuedrillsandrelated manuallearningandthelearningeffectisgood,butthedifficultandthehugecostorganization, limitedconditions,trainingmorenarrow,thelatterlearningeffectisnotgood,sohowto improvetheZYmanagementlevelofenterpriseemergencyrescuetrainingemployeesto becometheultimateappealsinthisstudy. TakingZYenterpriseastheresearchobject,thispaperfocusesonthestudyofthe emergencyrescuetrainingmanagementofitsfront-lineemployees.Firstly,itintroducesthe generalsituationofZYenterprise,theanalysisofthecurrentsituationoftheemergencyrescue trainingmanagementoffront-lineemployees,aswellasthemainexistingproblems.Afterthat, theZYfront-linestaffemergencyrescuetrainingneedsanalysis,planmanagement,training courses,resourcedevelopment,evaluationprocessandothercontentswereoptimized.Finally, theimplementationguaranteeoftheemergencyrescuetrainingmanagementforfront-line employeesofZYenterprisemainlystartsfromtheaspectsofearlypreparation,plan implementation,courseimplementationandtrainingevaluation.Theresearchofthispaperis helpfulforthefront-linestafftounderstandtherelevanttheoreticalknowledgeofemergency rescue,furtherenhancetheawarenessofprotectioninthefaceofemergenciesandaccidental injuries,andreducethepersonalinjuriesandeconomiclossescausedbyaccidents.Atthe sametime,theresearchofthispaper,toimprovethelevelofenterpriseemergencyrescue,put forwardsomeattemptstoexplorenewmethods,toprovidetheoreticalandpracticalguidance forenterprises. Keywords:Petroleumexploitation;Frontlinestaff;Emergencyrescue; Trainingmanagement Thesis:AplliedResearch 目录 IV 目录 摘要...........................................................................................................................................II ABSTRACT...............................................................................................................................III 第一章绪论...............................................................................................................................1 1.1研究背景与意义..........................................................................................................1 1.1.1研究背景...........................................................................................................1 1.1.2研究意义...........................................................................................................2 1.2国内外研究现状..........................................................................................................2 1.2.1国外研究现状...................................................................................................2 1.2.2国内研究现状...................................................................................................4 1.2.3研究评述...........................................................................................................5 1.3研究内容与方法..........................................................................................................5 1.3.1研究内容...........................................................................................................5 1.3.2研究方法...........................................................................................................6 1.4创新点..........................................................................................................................6 第二章研究的理论基础...........................................................................................................8 2.1应急救援培训管理内容与方法..................................................................................8 2.1.1培训管理的内容...............................................................................................8 2.1.2培训管理的主要方法.....................................................................................10 2.2应急救援培训管理相关理论....................................................................................12 2.2.1成人学习理论.................................................................................................12 2.2.2学习型组织理论.............................................................................................12 2.2.3强化理论.........................................................................................................13 第三章ZY企业一线员工应急救援培训管理现状...............................................................15 3.1ZY企业基本情况.......................................................................................................15 3.1.1ZY企业简介....................................................................................................15 3.1.2ZY企业应急救援体系现状............................................................................16 3.2一线员工应急救援培训管理调查分析....................................................................18 3.2.1应急救援培训需求现状.................................................................................19 3.2.2应急救援培训计划现状.................................................................................21 3.2.3应急救援培训课程现状.................................................................................22 3.2.4应急救援培训实施现状.................................................................................24 3.2.5应急救援培训评估现状.................................................................................25 3.3ZY企业一线员工应急救援培训管理存在的主要问题...........................................26 目录 V 3.3.1对应急救援培训需求分析的重要性认识不足.............................................27 3.3.2应急救援培训计划的制订过于笼统.............................................................28 3.3.3应急救援培训课程内容缺乏针对性.............................................................29 3.3.4应急救援培训资源短缺影响培训顺利实施.................................................29 3.3.5应急救援培训评估层级欠缺.................................................