摘要..................................................................................................................................I ABSTRACT......................................................................................................................II 第1章绪论.....................................................................................................................1 1.1研究背景和意义................................................................................................1 1.1.1研究背景.................................................................................................1 1.1.2研究意义.................................................................................................1 1.2研究内容与方法................................................................................................2 1.2.1研究内容.................................................................................................2 1.2.2研究方法.................................................................................................3 1.3创新点................................................................................................................4 第2章文献综述与理论基础.........................................................................................5 2.1相关概念............................................................................................................5 2.1.1激励.........................................................................................................5 2.1.2激励的分类.............................................................................................5 2.1.3激励的作用.............................................................................................5 2.2双因素理论概述................................................................................................6 2.2.1双因素理论的内容.................................................................................6 2.2.2双因素理论的核心.................................................................................6 2.2.3双因素理论的直接满足和间接满足.....................................................7 2.3国内外激励理论概述........................................................................................7 2.3.1国外激励理论概述.................................................................................7 2.3.2国内激励理论概述.................................................................................9 2.3.3研究述评...............................................................................................12 第3章S电信公司员工激励现状及问题....................................................................13 3.1S电信公司概况................................................................................................13 3.1.1S电信公司简介.....................................................................................13 3.1.2S电信公司组织架构.............................................................................13 3.1.3S电信公司人力资源状况概述.............................................................14 3.2S电信公司主要激励方式................................................................................17 3.2.1薪酬福利激励.......................................................................................17 3.2.2绩效考核...............................................................................................18 3.2.3培训激励...............................................................................................18 3.2.4晋升激励...............................................................................................19 3.2.5文化激励...............................................................................................19 3.3S电信公司员工工作绩效情况........................................................................19 第4章S电信公司员工激励因素识别与满意度评价................................................21 4.1S电信公司激励因素识别................................................................................21 4.1.1访谈准备及内容....................................................................................21 4.1.2访谈过程................................................................................................22 4.1.3访谈结果................................................................................................22 4.2S电信公司激励因素满意度评价....................................................................24 4.2.1调查问卷设计.......................................................................................24 4.2.2调查对象选择.......................................................................................24 4.2.3调查结果统计分析...............................................................................25 4.2.4各类员工满意度偏低激励因素汇总分析...........................................29 第5章S电信公司员工激励对策与实施保障............................................................31 5.1S电信公司员工激励对策................................................................................31 5.1.1技术保障类员工激励对策...................................................................31 5.1.2一线营销类员工激励对策...................................................................32 5.1.3职能管理类员工激励对策...................................................................33 5.1.4综合支撑类员工激励对策...................................................................34 5.2激励对策的实施保障......................................................................................35 5.2.1文化保障...............................................................................................35 5.2.2制度保障...............................................................................................36 5.2.3技术保障...............................................................................................37 第6章结论与展望.......................................................................................................38 6.1研究结论..........................................................................................................38 6.2研究不足及展望..............................................................................................39