I 摘要 如今，培训的重要性日益突出，利用培训可以明显的增强公司从业者的综合 能力，使得他们更好的适应相应岗位，并明显的增强公司的竞争优势。因此，很 多公司不断加大员工培训的投入，以期通过员工培训来提升公司的综合实力。然 而，部分公司建设还比较短暂，在员工培训工作上还不够成熟，这已经对公司持 续发展带来一定的制约。完善的员工培训体系是保障员工培训活动顺利实施的基 本要素，鉴于此，此次研究将对TK公司的员工培训管理问题和对策展开研究。 在此次研究中，以和培训具有关联性的理论作为切入点，根据海内外诸多学 者在该领域取得的相关研究成果，设计了问卷调查并将问卷分发给企业高层、中 层、基层员工，回收了问卷，同时对个别人员进行了深入谈话。笔者实地考察TK 公司培训的现状、存在的问题以及背后的原因，从培训需求分析、培训计划设计、 培训课程、培训实施和培训评估等维度出发，就如何解决该公司员工培训管理问 题提出具体的对策和建议。最后，对TK公司员工培训管理问题的解决方案在具 体实施过程中需要提供的保障措施进行介绍。 文章的研究工作基于实际从业经验和理论分析，研究成果是建立在TK公司 内部调研数据分析的基础上，对于促进和提升TK公司的员工培训管理工作质量 和效率有着积极的促进作用，同时也期望能够为同类型企业在员工培训方面给予 一定的参考和借鉴。 关键词：员工培训；调查研究；培训管理；保障措施 Abstract II Abstract Nowadays,theimportanceoftrainingisbecomingmoreandmoreprominent,and theuseoftrainingcansignificantlyenhancetheoverallabilityofthecompany's employees,makingthembetterequippedtotheircorrespondingpositions,and significantlyenhancethecompany'scompetitiveadvantage.Therefore,many companiescontinuetoincreasetheinvestmentinstafftraining,withtheaimto enhancetheoverallstrengthofthecompanythroughstafftraining.However,the constructionofsomecompaniesinthisregardisstillrelativelyimmature,whichhas broughtcertainconstraintsonthecompany'ssustainabledevelopment.Asound employeetrainingsystemisabasicelementtoensurethesmoothimplementationof employeetrainingactivities,andinviewofthis,thisstudywillinvestigatethe problemsandcountermeasuresofemployeetrainingmanagementinTK. Inthisstudy,therelevanttheoriestotrainingareusedasthestartingpoint.Based ontherelevantresearchresultsobtainedbymanyscholarsathomeandabroadinthis field,aquestionnairesurveywasdesignedanddistributedtothetop,middlemanagers andemployeesofthecompany.Thequestionnaireswerecollected,whilein-depthfield interviewwereconductedwithindividualpersonneltoexaminethecurrentsituation, problemsandreasonsofTK'straining.Fromtheperspectiveoftrainingdemand analysis,scheduledesign,curriculum,implementationandreview,thisthesisput forwardspecificcountermeasuresandsuggestionsonhowtosolvethecompany's employeetrainingmanagementproblems.Finally,weintroducethesafeguardsthat needtobeprovidedduringtheimplementationofthesolutionstoTK'semployee trainingmanagementproblems. Theresearchworkofthisthesisisbasedonpracticalexperienceandtheoretical analysis,andtheresearchresultsarebasedontheanalysisofTK'sinternalresearch data,whichwillhaveapositiveeffectonpromotingandimprovingthequalityand efficiencyofTK'semployeetrainingmanagement,andisalsoexpectedtogivesome referenceandexperienceforthesametypeofenterprisesinemployeetraining. Keywords:employeetraining;researchandstudy;trainingmanagement;safeguards measures 目录 III 目录 摘要...................................................................................................................................I Abstract.............................................................................................................................II 第1章绪论....................................................................................................................1 1.1研究背景............................................................................................................1 1.2研究意义............................................................................................................2 1.2.1理论意义..................................................................................................2 1.2.2现实意义..................................................................................................2 1.3国内外研究现状................................................................................................2 1.3.1国外研究现状..........................................................................................2 1.3.2国内研究现状..........................................................................................3 1.3.3研究述评..................................................................................................5 1.4研究内容及方法................................................................................................5 1.4.1研究内容..................................................................................................5 1.4.2研究方法..................................................................................................6 1.5论文创新点........................................................................................................6 1.6本章小结............................................................................................................7 第2章培训管理的相关理论综述................................................................................8 2.1目标设置理论....................................................................................................8 2.2成人学习理论....................................................................................................9 2.3强化理论..........................................................................................................10 2.4学习型组织理论...............................................................................................11 2.5本章小结...........................................................................................................11 第3章TK公司培训管理体系现状分析....................................................................12 3.1公司简介..........................................................................................................12 3.2TK公司员工培训现状.....................................................................................13 3.2.1培训制度................................................................................................13 3.2.2培训内容................................................................................................14 3.2.3培训效果评估........................................................................................14 3.2.4讲师与培训模式....................................................................................15 目录 IV 3.2.5培训资源投入........................................................................................15 3.3问卷调查及访谈分析......................................................................................15 3.3.1问卷调查分析........................................................................................15 3.3.2访谈分析................................................................................................18 3.4TK公司员工培训存在的问题.........................................................................18 3.4.1培训需求调査不深入............................................................................19 3.4.2培训资源匮乏........................................................................................19 3.4.3培训方式不适宜....................................................................................21 3.4.4培训计划缺乏执行力............................................................................21 3.4.5培训效果评估不到位............................................................................22 3.5本章小结..........................................................................................................22 第4章TK公司培训管理体系改进方案....................................................................24 4.1加强培训需求分析..........................................................................................24 4.1.1企业战略分析...........................................