随着经济的发展，金融行业日新月异，支付宝、京东金融等一系列的网络 金融服务使得各大金融企业面临着越来越大的竞争压力。如何在竞争中战胜强 有力的对手，得到更大的市场蛋糕，已经成为了金融业面对的比较大的发展障 碍。同样的，银行进行各项业务，想要达到的目标也是更大的利益，所以，它 也要面对同样的问题，从这点来说，绩效考核可以在很大程度上影响经营，对 于企业能不能有更好的发展很重要。因此，对银行的绩效考核进行研究有利于 帮助银行发现问题，优化绩效考核方案，提高银行的经济效益。 本文运用文献研究法、实地调研法、调查问卷法等方法对商业银行D支行 的绩效考核进行分析，分析了当前该银行绩效考核目前实际情况和员工是否满 意的问题，从而不断找出绩效考核中出现的一系列问题，对于是否要采取绩效 考核的方法、以及怎么样有效利用绩效考核体系来正确体现员工的表现，做出 了相应的可行性研究，提出改进的办法。文章首先指出商业银行D支行的绩效 考核现状，通过对该体系在运用过程中的员工满意度、交流沟通状况、以及其 他一些情况等环节进行调查，发现员工对当前绩效考核方案的满意度不太高， 通过分析发现当前支行并未把绩效考核放在应有的高度，出现了目标不明确、 运用过程中指标不合理、方法不够妥善的情况。针对这些现状，从考核对象、 考核主体、考核指标、考核权重、考核表等多个角度，重新针对D支行，建立 了更为行之有效、量身定制的一套绩效考核方案。并且针对相应的方案，提出 保障措施，涵盖有组织保障、考核的机制保障以及考核的文化保障，并在文章 的最后对本文的研究做了总结和展望。 研究以该支行具体存在的问题出发，提出商业银行D支行的内部绩效考核 改进方案，通过优化支行内部绩效考核机制，从而提高该支行绩效考核管理水 平和效率，同时对于工作懈怠以及任务完成较差的员工需要一定的制约，结合 支行实际情况，制定出更可行的员工绩效考核方案，使支行行长进行支行统筹 绩效分配时，具备合理的考评依据，客观公正的执行，更利于员工的主动执行 力和工作积极性。合理的绩效分配方案，让分配制度更加公平透明，提升员工 的工作积极性和整体士气，有序的推动分行下达的各项指标的完成。 关键词：商业银行D支行；绩效分配；绩效考核 VI Abstract Withthedevelopmentofeconomyandtherapiddevelopmentofthefinancial industry,aseriesofonlinefinancialservicessuchasAlipayandJINGdongfinance havebroughtmoreandmorecompetitivepressurestomajorfinancialenterprises. Howtoovercomepowerfulrivalsinthecompetitionandgetabiggermarketcakehas becomearelativelybigdevelopmentobstaclefacingthefinancialindustry.Similarly, abankwillalsofacethesameproblemwhenitcarriesoutvariousbusinessesto achievegreaterbenefits.Fromthispointofview,performanceappraisalcangreatly affecttheoperationandisveryimportantforthebetterdevelopmentofanenterprise. Therefore,thestudyofthebank'sperformanceappraisalisconducivetohelpingthe banktofindproblems,optimizetheperformanceappraisalprogram,andimprovethe economicbenefitsofthebank. Thispaperusesliteratureresearch,fieldresearchmethod,questionnairemethod andothermethodsofcommercialBanksDbranchperformanceevaluationwere analyzed,andanalyzesthebankperformanceevaluationatpresentactualsituation andthequestionofwhetheremployeesatisfaction,tofindoutaseriesofproblemsin performanceappraisal,astowhethertotaketheperformanceappraisalmethod,and howeffectiveperformanceevaluationsystemisusedtocorrectlyreflectthe performanceofemployees,makingthecorrespondingfeasibilitystudy,improvement measuresareputforward.ThispaperpointsoutthattheDbranchperformance appraisalstatusquoofcommercialBanks,throughthestaffsatisfactionintheprocess ofthesysteminuse,communication,andsomeothersituationsuchaslink investigation,foundthestafftothecurrentperformanceappraisalschemewithouttoo muchsatisfaction,throughtheanalysisfoundthatthecurrentbranchhasnotput performanceappraisalshouldbehighly,thegoalisnotclear,intheprocessofusing indexisnotreasonable,themethodisnotproperly.Inviewofthesecurrentsituations, amoreeffectiveandcustomizedperformanceappraisalprogramhasbeenestablished forDsub-branchfrommultipleperspectivessuchastheappraisalobject,the VII appraisalsubject,theappraisalindex,theappraisalweightandtheappraisaltable.In theend,thispapersummarizesandforecaststheresearchofthispaper. Basedonthespecificproblemsexistinginthebranch,thispaperputsforwardan improvementplanfortheinternalperformanceappraisalofcommercialbankD branch,andimprovesthemanagementlevelandefficiencyofthebranchperformance appraisalbyoptimizingtheinternalperformanceappraisalmechanism.Atthesame time,forlowperformerswhoarenotdiligentenough,amorereasonableperformance appraisalplanismadeafterconsideringitsspecificsituationofthebranch.It providesscientificassessmentbasisforthepresidentofthebranchduring performancedistribution.Objectiveandfairexecutionismorelikelytomotivate bankstaff.Reasonableperformancedistributionschememakesthedistribution systemmorefairandtransparent,improvestheenthusiasmofthestaffandoverall morale,andorderlypushesthecompletionoftheindicatorsissuedbythebranch. Keywords:commercialbankDbranch;performancedistribution;performance appraisal VIII 目录 第一章绪论.............................................................................................1 第一节研究背景及意义...................................................................................1 一研究背景....................................................................................................................1 二研究意义....................................................................................................................2 第二节国内外文献综述...................................................................................1 一国外绩效考核相关研究............................................................................................3 二国内绩效考核相关研究............................................................................................4 第三节研究内容与方法...................................................................................3 一研究内容....................................................................................................................5 二研究方法....................................................................................................................5 第二章商业银行D支行员工绩效考核的现状分析............................7 第一节D支行简介............................................................................................7 一组织规模....................................................................................................................7 二组织架构....................................................................................................................7 三发展战略....................................................................................................................8 四经营状况....................................................................................................................8 第二节商业银行D支行员工绩效考核的现状.............................................10 一目前考核原则..........................................................................................................10 二现有绩效考核内容..................................................................................................10 三现有考核流程..........................................................................................................13 第三章商业银行D支行员工绩效考核的满意度调查......................16 第一节调查样本采集及问卷设计.................................................................16 一调查样本采集..........................................................................................................16 二调查问卷设计..........................................................................................................16 第二节调查结果统计.....................................................................................18 一绩效考核执行过程的满意度情况..........................................................................18 二绩效考核沟通反馈满意度情况..............................................................................22 IX 三绩效考核运用过程中的情况..................................................................................24 四绩效考核总体满意度情况......................................................................................25