绩效考核作为企业人力资源管理最核心的一个问题，为企业的发展提供了动力，一 套完善的绩效考核体系不仅是实现企业战略的有效手段，还能够帮助企业做好人力资源 管理工作，也能很大程度上提高企业整体运营效率，提升企业的市场竞争力。作为传统 的能源型企业，我国的煤炭生产企业，受历史原因及危险系数高、工作强度大、井下环 境差、矿工素质相对较低等行业特征影响，在实际的绩效考核中，往往只关注提高矿井 生产效率以提升煤炭产量，并未注重长久发展引导，促进管理提升，是我国煤炭生产企 业绩效考核体系普遍存在的特征。生产区队作为煤矿运行体系的基础单元，处在井下生 产的一线阵地，是矿井生产经营目标的最直接创造者，在矿井的生产运营中处在最重要 的位置。在矿井日常生产经营中，如何正确引导与激励各生产区队实现矿井的生产运营 与发展目标，保障矿井安全生产，构建科学合理、适合矿井客观情况的绩效考核体系是 煤炭企业遇到的最大难题。 本文以SD集团D煤矿生产区队为研究对象，对煤炭企业绩效考核相关理论和实施 经验进行进行总结；针对D煤矿生产区队绩效考核现状展开调研，发现D煤矿生产区队 绩效考核体系中主要存在的问题；并结合D煤矿生产实际，设计了D煤矿绩效考核体系 改进方案；最后，从考核人员选择、领导重视、培训与监督、企业文化的培育及优化绩 效考核环境等方面提出配套措施，以保障优化后的绩效考核体系顺利实施。 本文运用文献研究法、问卷调查法、通过理论和实践相结合的方式，旨在解决D煤 矿绩效考核体系存在的实际问题，也为我国其他煤炭企业改进绩效考核体系提供借鉴。 关键词：D煤矿，生产区队，绩效考核体系，优化研究 iii Abstract Performanceappraisal,asthecoreissueofhumanresourcemanagementinenterprises, providesimpetusforthedevelopmentofenterprises.Fortheemployeesofenterprises, performanceappraisaldefinesthedirectionoftheirefforts.Intheconcretepracticalwork, howtofullymobilizetheinitiativeandenthusiasmofemployees,buildascientific performanceappraisalsystem,andgivefullplaytoitsdueroleisoneofthemaindifficulties facedbyenterprisesItisalsoacommonproblemthatthestate-ownedenterprisesofour countryurgentlyneedtosolve.AsChina'straditionalresource-basedenterprises,coal enterprisesareaffectedbyhistoricalfactors,suchashighlaborintensity,poorwork environment,highriskfactor,andrelativelylowemployeequality.Neglectingtheguidance ofmanagementimprovementandlong-termdevelopment,ithasbecomeacommonfeaturein theperformanceevaluationofmostcoalenterprisesinChina.Asthebasicunitofthecoal mineoperationsystem,theproductionareateamisinthefrontlineoftheunderground production.Itisnotonlythemostcoreunitofthecoalmine,butalsothemostdirectcreator oftheproductionandoperationobjectivesofthecoalmine.Ithasthemostimportantposition intheproductionandoperationofthecoalmine.Intheproductionandoperation,howto guideandencouragetheproductionteamstoimplementtheoperationanddevelopment objectivesofthemine,maintainthesafetyproductionofthemine,andscientificand reasonableperformanceappraisalsystemsuitablefortheobjectivesituationofthemineare thebiggestproblemsencounteredbythecoalenterprises. ThispapertakesDcoalproductionareateamofSDgroupastheresearchobject, summarizestherelevanttheoryandimplementationexperienceofperformanceappraisalof coalenterprises;conductsresearchonthecurrentsituationofperformanceappraisalofDcoal productionareateam,findsoutthemainproblemsintheperformanceappraisalsystemofD coalproductionareateam;anddesignstheimprovementschemeofDcoalproduction performanceappraisalsystembasedontheactualproductionofDcoalmine;finally,fromthe perspectiveoftheactualsituationofDcoalproductionareateam,thispaperanalyzesthe currentsituationofperformanceappraisalofDcoalproductionareateamInordertoensure thesmoothimplementationoftheoptimizedperformanceappraisalsystem,somesupporting measuresareputforward,suchastheselectionofexaminers,theimportanceofleaders,the trainingandsupervision,thecultivationofcorporatecultureandtheoptimizationof performanceappraisalenvironment. Thispaperfocusesonthecombinationofliteratureresearch,interview,questionnaire, iv qualitativeanalysisandquantitativeanalysis.Thecombinationoftheoryandenterprise practicefocusesonthepracticalproblemsexistingintheimprovementofperformance appraisalsystemofDcoalmine,whichisofpracticalsignificanceandreferenceforthe enterpriseandthecoalenterprisesinChinatoimprovetheperformanceappraisalsystem. Keywords：Dcoalmine，Performanceappraisal，optimization v 目录 第一章绪论.............................................................................................................................1 1.1研究背景.......................................................................................................................1 1.2研究目的及意义...........................................................................................................1 1.2.1研究目的............................................................................................................1 1.2.2研究意义............................................................................................................2 1.3绩效考核国内外文献综述...........................................................................................2 1.3.1国外文献文献综述............................................................................................2 1.3.2国内文献文献综述............................................................................................3 1.4研究内容与框架...........................................................................................................3 1.4.1研究内容............................................................................................................3 1.4.2研究框架............................................................................................................5 1.5研究思路与方法...........................................................................................................6 1.5.1研究思路............................................................................................................6 1.5.2研究方法............................................................................................................6 1.6论文的创新点...............................................................................................................6 第二章绩效考核相关理论基础.............................................................................................8 2.1绩效考核理论...............................................................................................................8 2.1.1绩效考核概念....................................................................................................8 2.1.2绩效考核的作用..............................................................................................10 2.2绩效考核方法.............................................................................................................10 2.2.1平衡计分卡绩效考核法..................................................................................10 2.2.2目标管理法......................................................................................................11 2.2.3360度绩效考核法...........................................................................................11 2.2.4关键绩效指标（KPI）法...............................................................................11 2.3相关理论基础.............................................................................................................12 2.3.1公平理论..........................................................................................................12 2.3.2强化理论..........................................................................................................12 第三章D煤矿绩效考核现状分析.......................................................................................13 3.1基本情况.....................................................................................................................13 vi 3.1.1D煤矿概况.......................................................................................................13 3.1.2D煤矿组织结构及人员配置...........................................................................13 3.2D煤矿生产区队绩效考核现状............................................................