随着经济的飞速发展，企业的不断转型升级，人力资源管理已经上升为企业战略 性管理，绩效管理是实现人力资源管理的重要保障。同时，绩效管理 也被认为是制约 企业快速发展的重要因素。近年来，A城投集团在完善城市功能、提升城市品位、保 障服务民生方面发挥了重要作用。在国企全面深化改革的背景下，不断探索， 逐步实 现由政府主导向市场驱动转变，全面形成“政府引导、市场运作、社会参与”发展的 新格局。在公司内部，A城投集团现有的绩效管理体系，在极大程度上不能够适应公司 现阶段自身经营的发展需要。因此，尽最大可能优化A城投集团现有的绩效管理体系 是公司亟待解决的问题。 本文以A城投集团绩效管理为研究对象，结合绩效管理相关理论，采 取文献研读、 访谈等方法进行分析研究。同时，本文从企业实际出发，遵循提出问题、分析问题、 解决问题的逻辑思路，将绩效管理理论用到企业的实际工作上。首先，论文介 绍了研 究背景和意义，绩效管理的国内外研究现状。其次，阐述了绩效管理的相关理论基础。 紧接着，本文介绍了A城投集团的发展历程、业务范围和企业文化、组织架构及人力 资源状况，并介绍了该集团绩效管理体系的现状。然后，本文剖析了A城投集团绩效 管理体系存在的问题及问题原因。最后，本文在阐述了绩效管理体系改进设计的思路 和原则之 后，并提出了绩效管理体系的具体改进措施。A城投集团改进后的绩效管理体 系，有利于企业战略目标的实现，也可以为同行业公司的绩效管理提供借鉴作用。 关键词：A城投集 团；绩效管理体系；改进 论文类型：专题研究 Abstract II ABSTRACT Withtherapiddevelopmentofeconomyandthecontinuoustransformationand upgradingofenterprises,humanresourcemanagementhasbecomeastrategicmanagement ofenterprises.Performancemanagementisanimportantguaranteetorealizehumanresource management.Atthesametime,performancemanagementisalsoconsideredtobean importantfactorrestrictingtherapiddevelopmentofenterprises.Inrecentyears,acity investmentgrouphasplayedanimportantroleinimprovingthecity'sfunctions,upgrading thecity'squalityandensuringtheserviceofpeople'slivelihood.Underthebackgroundof comprehensivelydeepeningthereformofstate- ownedenterprises,weshouldcontinueto exploreandgraduallyrealizethetransformationfromgovernmentledtomarketdriven,and comprehensivelyformanewpatternofdevelopmentof"governmentguidance,market operationandsocialparticipation".Withinthecompany,theexistingperformance managementsystemofacityinvestmentgroupcannotmeetthedevelopmentneedsofthe company'sownoperationatthisstagetoagreatextent.Therefore,itisanurgentproblemfor thecompanytooptimizetheexistingperformancemanagementsystemofacityinvestment groupasmuchaspossible. Inthispaper,acityinvestmentgroupperformancemanagementastheresearchobject, combinedwithperformancemanagementtheory,usingliteraturereview,interviewsand othermethodsforanalysis.Atthesametime,basedontheactualsituationoftheenterprise, followingthelogicalthinkingofputtingforward,analyzingandsolvingproblems,thispaper appliestheperformancemanagementtheorytotheactualworkoftheenterprise.Firstofall, thepaperintroducestheresearchbackgroundandsignificance,performancemanagement researchstatusathomeandabroad.Secondly,itexpoundsthetheoreticalbasisof performancemanagement.Then,thispaperintroducesthedevelopmentprocess,business scope,corporateculture,organizationalstructureandhumanresourcesofacityinvestment group,andintroducesthecurrentsituationofthegroup'sperformancemanagementsystem. Then,thispaperanalyzestheproblemsandreasonsofperformancemanagementsystemofa cityinvestmentgroup.Finally,thispaperexpoundstheideasandprinciplesofimprovingthe designofperformancemanagementsystem,andputsforwardthespecificimprovement measuresofperformancemanagementsystem.Theimprovedperformancemanagement 西南科技大学 硕士研究生学位论文 III systemofacityinvestmentgroupisconducivetotherealizationofcorporatestrategic objectives,andcanalsoprovidereferencefortheperformancemanagementofCompaniesin thesameindustry. KEYWORDS：AInvestmentGroup；PerformanceManagementSystem； Improvement TYPEOFTHESIS:ThematicResearch 目录 IV 目录 1绪 论.............................................................................................................................1 1.1研究背景和意 义..............................................................................................1 1.1.1研究背 景...............................................................................................1 1.1.2研究意 义...............................................................................................1 1.2国内外研究现 状..............................................................................................2 1.2.1国外研究现 状.......................................................................................2 1.2.2国内研究现 状.......................................................................................3 1.3研究内容和方 法..............................................................................................4 1.3.1研究的内 容...........................................................................................4 1.3.2研究的方 法...........................................................................................4 2相关理论基 础.............................................................................................................6 2.1绩效及绩效管理体 系......................................................................................6 2.1.1绩效及其特 点.......................................................................................6 2.1.2绩效管理体 系.......................................................................................6 2.2完整的绩效管理体系流 程..............................................................................7 2.2.1制定绩效计 划.......................................................................................7 2.2.2绩效实施与辅 导...................................................................................8 2.2.3绩效考 核...............................................................................................8 2.2.4绩效结果的反 馈...................................................................................8 2.2.5绩效考核结果应用和改 进...................................................................8 2.3绩效管理体系的主要方 法..............................................................................9 2.3.1目标管理 法...........................................................................................9 2.3.2关键绩效指标考核 法...........................................................................9 2.3.3360度考核 法......................................................................................10 3A城投集团绩效管理体系的现状分 析...................................................................11 3.1A城投集团的概况介 绍................................................................................11 3.1.1A城投集团发展历 程.........................................................................11 3.1.2A城投集团主要业务范 围.................................................................12 3.1.3A城投集团企业文 化.........................................................................12 3.1.4A城投集团组织框 架.........................................................................13 3.1.5A城投集团人力资源状 况.................................................................15 3.2A城投集团绩效管理体系的现 状................................................................17 3.2.1A城投集团绩效计划的制 定.............................................................17 3.2.2A城投集团绩效辅导和沟通.............................................................17 3.2.3A城投集团内部的绩效考核体系.....................................................17 西南科技大学硕士研究生学位论文 V 3.2.4A城投集团绩效反 馈.........................................................................19 3.2.5A城投集团绩效考核结果的运 用.....................................................19 4A城投集团绩效管理体系问题分 析.......................................................................20 4.1A城投集团绩效