BuffetBreakfastDate日期:CafeRendezvous洲际咖啡厅orCafeAsiana假日咖啡厅MODName姓名：StaffName员工姓名:Max Service服务 Y/N是/否 Score分数 Breakfast早餐1 Staffgreetsatentrancewithin15sec客人到达餐厅门口15秒之内得到员工的问候1 Staffdirectsguesttotablewithin45secofbeingacknowledged/advisesofwaitingperiod员工在见到客人的45秒内指引客人来到台位，或者告之等待座位的时间，而且在此期间客人不断地得到关注1 Thehostessdirectlyaskguestswhileshowingthemtheirtalbeiftheywillhaveacoffeeorbuffet领位在引导客人就坐时直接询问客人选择单点还是自助1 Guestoffereddrinkwithin3minutesofseating客人就座后，3分钟之内服务员送上饮品1 Staffofferstotakeorderwithin5minutesofprovidingmenu在客人浏览菜单的五分钟之内，员工适时地询问客人是否点餐2 Staffishelpfulandknowledgeableaboutmenu/buffet员工熟知菜单及自助餐的产品知识，并乐于向客人介绍.1 Ifguestdiningalone,staffoffersreadingmaterial,havafriendlyconversationtobuildguestrelations如果客人独自用餐，员工向客人提供阅读材料2 Staffhasawarmmanner,useseyecontact&smiles员工热情饱满，用目光和微笑迎对客人1 StaffhasgoodcommandofEnglish,specificallyF&BconversationalEnglish员工具有良好的英语表达能力1 Staffiswell-groomed,nametag(ifpresent)isclean员工仪容仪表整洁，名牌干净2 Drinkbroughtwithin3minutesofordering点餐后的3分钟之内送上饮品2 ALaCarteitembroughtwithin15minutesofordering(within10minutesiforderedfrombuffetstation)/withintimeadvisedbystaff单点的菜品为15分钟送上（若点自助餐菜品，则10分钟送上），或者在员工告之的时间内送1 Correctorder(s)served送上的食品或饮料与客人选择的一致1 Staffoffersdrinkrefillingoodtime(ifapplicable)员工适时地为客人添加饮料（如果适用）2 Platesclearedpromptly及时地清理盘子1 Usedcutleryremovedwhenplatescleared清理盘子时，拿走用过的刀叉餐具1 Guestdoesnothavetorequestcutlery(promptlyreplenishedorsecondsetprovided)迅速地补给客人刀叉餐具，而不是等客人索要2 Forwalkinguest,thebillbroughtwithin2minutesofrequest,wedonotofferbillifhe/sheisinhouseguest,帐单在非住店客人提出结帐后的2分钟之内交给客人，住店客人不提供账单1 Staffpresentsbillwithfolder&pen(ingoodcondition)员工将干净完好的帐单夹和笔递给客人1 Billisaccurate帐单正确1 Staffthanksguest(withsincerity),bidfarewell.Pleasantclosingserviceandsendtorestaurantentrance员工真挚地感谢客人的惠顾，向客人道别，从而使客人愉快地结束消费,送客人到餐厅门口4320OverallServiceExperience整体的服务 Excellent非常好Good好Average一般Poor差1 Staffenquiresastoguestsatisfaction(atleastonce),butwealwaysaskeverytimeservingthefoodanddrinks员工每次服务时询问客人是否满意至少1次1 Othervacatedtablesarepromptlycleared及时清理其他空出的桌子34 TOTALService总分0%Achieved0.0%Max General其他 Y/N是/否 Score分数 Breakfast早餐1 Tableisalreadysetonseating餐桌在客人入座时已经准备就绪1 Table(top)/linenisclean&ingoodcondition桌布/布草干净完好1 Clothnapkinisingoodcondition&clean餐巾布干净完好1 Cutleryisingoodcondition&clean餐具干净完好1 Chinawareisingoodcondition&clean陶瓷器皿干净完好1 Glasswareisingoodcondition&clean玻璃器皿干净完好1 Salt&peppershakersclean&full盐瓶和胡椒瓶干净、充足1 Menusandanyotherprintedmaterialareingoodcondition&clean菜单或其他印刷品完好干净1 Newspaper(s)available,current&ingoodcondition提供最新的报纸（干净完好）1 Temperatureiscomfortable室温宜人1 Lightinglevelappropriate照明适宜1 Noiselevelappropria