制造业是我们国家国民经济的主体和重要组成部分，其对世界上发达国家的国民经 济也具有重要影响。随着我国改革开放的不断深入，市场经济程度进一步加深，我国的 制造业开始一步步走出国门，走向了世界市场。但是，我国制造企业还属于粗放型发展， 企业的利润偏低，其发展前景不容乐观。此外，我国的制造业有个明显的重大的通病， 即企业文化建设薄弱，缺乏完整的科学的管理体系，“忽视对员工的关注，依靠的是规 模经济兴起企业，而不是员工带动企业”。FSK 公司属于快速消费品制造业企业，近几 年一线员工大面积流失直接影响企业长期稳定发展和企业业绩。因此，有效控制而一线 员工流失率，是摆在其发展面前急需解决的问题之一。 本文利用文献回顾法、案例分析法、以及开展问卷调查等，研究了 FSK 公司的一 线员工流失现状，找出一线员工流失的原因，主要集中在四个方面，薪酬福利、工作任 务、绩效考核和职业发展等四个方面，并利用职业发展理论、学习理论等提出其优化对 策，包括优化薪酬福利制度、合理安排岗位任务、完善绩效考评体系和健全职业发展通 道等方面着手。本文希望通过对 FSK 公司一线员工流失现状进行研究，提出针对具体 的改善意见，以便更好的规避风险，提高企业人员稳定性，为同类制造业企业发展提供 实践操作经验。 关键词，FSK 公司，一线员工，流失原因，解决对策III ABSTRACT Manufacturing industry is the main body and important part of the national economy of our country, and it also has important influence on the national economy of the developed countries in the world. With the deepening of China's reform and opening up and the further deepening of the market economy, China's manufacturing industry has started to step out of the country and enter into the world market. However, China's manufacturing enterprises are still extensive development, enterprise profits are low, its development prospects are not optimistic. In addition, there is a significant common problem in China's manufacturing industry, that is, the construction of enterprise culture is weak and there is a lack of complete and scientific management system. FSK is a FMCG manufacturing enterprise. In recent years, the large-scale loss of front-line employees directly affects the long-term stable development and business performance of the enterprise. Therefore, to effectively control the turnover rate of front-line employees is one of the urgent problems for its development. In this paper, using the method of literature review, case analysis, and questionnaire survey and so on, studied the frontline staff turnover of FSK company present situation, finds out the reasons of the loss of a line workers, mainly in four aspects: salary, benefits, job tasks, performance appraisal, career development, from these four aspects, such as performance appraisal and career development and uses of career development theory, learning theory, puts forward the optimization countermeasures, including optimization of c&b system, reasonable arrangement of job tasks, improve the performance evaluation system and the career paths and other aspects. This paper hopes to study the current situation of the loss of front-line employees in FSK company and put forward specific suggestions for improvement, so as to better avoid risks, improve the stability of enterprise personnel and provide practical experience for the development of similar manufacturing enterprises. KEYWORDS: FSK Company, Frontline Employees, Reasons for Loss, CountermeasuresV 目 录 摘要...................................................................................................................................I ABSTRACT.....................................................................................................................III 1 绪 论..............................................................................................................................1 1.1 研究背景和意义.....................................................................................................1 1.1.1 研究背景..........................................................................................................1 1.1.2 研究意义..........................................................................................................1 1.2 国内外研究现状.....................................................................................................2 1.2.1 国外研究现状..................................................................................................2 1.2.2 国内研究现状..................................................................................................3 1.2.3 文献述评..........................................................................................................5 1.3 研究方法和内容.....................................................................................................5 1.3.1 研究方法..........................................................................................................5 1.3.2 研究内容..........................................................................................................6 1.4 创新之处.................................................................................................................7 2 相关概述及理论基础....................................................................................................9 2.1 相关概述.................................................................................................................9 2.1.1 劳动密集型企业概述......................................................................................9 2.1.2 一线员工流失概述..........................................................................................9 2.2 理论基础...............................................................................................................10 2.2.1 双因素理论....................................................................................................10 2.2.2 公平理论........................................................................................................11 2.2.3 员工职业规划理论........................................................................................12 2.2.4 学习型组织理论............................................................................................13 2.2.5 目标一致理论................................................................................................13VI 3 FSK 公司一线员工流失现状.......................................................................................15 3.1FSK 公司概况........................................................................................................15 3.2FSK 公司组织架构和一线员工情况....................................................................15 3.2.1 组织机构........................................................................................................15 3.2.2 一线员工情况................................................................................................16 3.3FSK 公司人员招聘和管理方案............................................................................18 3.4FSK 公司一线员工流失现状分析........................................................................19 3.4.1 年度流失率分析............................................................................................19 3.4.2 流失员工性别和学历分析............................................................................20 3.4.3 流失年龄段和在职时间分析........................................................................21 3.4.4 流失因素分析................................................................................................22 3.5FSK 公司一线员工流失造成的影响....................................................................23 4 FSK 公司一线员工流失原因分析...............................................................................25 4.1 调查分析...............................................................................................................25 4.1.1 问卷设计........................................................................................................25 4.1.2 问卷分析...........................................................................