：随着时代不断地高速地发展，组织之间的竞争也变得越来 越激烈，这种竞争在本质上是人才的竞争。组织要保持竞争的优势， 就要充分地激发员工的工作积极性，构建一个科学有效的员工绩效 管理体系。通过运用科学有效的员工绩效管理体系，不仅能促使员 工个人完成工作任务，还能提升组织绩效，进而吸引到更多优秀人 才，形成良性循环。 首先，本研究以本人所从事的工作和所服务的湖南电大继续教 育学院为研究目标，对有关绩效管理的相关理论及文献综述进行了 梳理、归纳，总结了前人关于绩效的研究成果与理论观点；其次， 通过图表和调查问卷等方式介绍了湖南电大继续教育学院的组织 机构、人力资源结构特征和绩效管理现状，将自己在部门的实践经 验与目前的绩效管理现状相结合。客观地分析了湖南电大继续教育 学院员工绩效管理体系中存在的问题；第三，根据对上述问题的分 析，结合员工绩效管理的新观点，运用现代绩效管理工具，结合部 门绩效管理现状，优化改进了湖南电大继续教育学院员工绩效管理 体系。提出部门绩效管理问题的对策；最后通过对湖南电大继续教 育学院员工绩效管理体系的研究，为学校员工绩效管理提出一些创 新思路，使管理工作更加流程化、系统化。并对同类型的事业单位 解决发展过程中的员工绩效管理问题起到一定的借鉴作用。 关键词：湖南电大继续教育学院；绩效 ；激励IIIII Research on Improvement of Staff Performance Management in Continuing Education College of Hunan Radio and TV University Sheng Wenduo (Business administration) Directed by Yi Yongxi Abstract: with the development of the times, the competition between organizations has become more and more fierce. And this kind of competition is essentially the competition of talents. To maintain the competitive advantage, the organization should fully stimulate the enthusiasm of employees and build a scientific and effective employee performance management system. Through the use of scientific and effective employee performance management system, not only can promote individual employees to complete work tasks, but also improve organizational performance, and then attract more outstanding talents, forming a virtuous circle. First of all, this research aims at the work I have been engaged in and the continuing education department of Hunan TV University, and summarizes the related theories and literature on performance and motivation. Summarize the previous research results and theoretical views on performance; Secondly, this paper introduces the organizational structure, human resource structure characteristics and performance incentive status of Hunan TV University's continuing education department through graph and questionnaire. The author combines his practical experience in the continuing education department of Hunan TV University with the present status of performance incentive. Objective to analyze the problems in constructing the motivation model of employee performance management in the continuing education department of Hunan TVIV University. Thirdly, based on the analysis of the above problems, combining with the new view of employee performance motivation, using the modern performance incentive management tool, combining the performance of the department and the current situation of salary management, this paper constructs the employee performance incentive model of the continuing education department of Hunan TV University. Put forward the countermeasures of departmental performance incentive problem; Finally, through the study of the staff performance motivation in the continuing education department of Hunan TV University, some innovative ideas are put forward for the staff performance motivation of the school, so that the management work is more streamlined and systematic. And the same type of institutions to solve the development process of employee performance incentives play a certain role in reference. Keywords: hunan television broadcasting university continuing education department employee performance incentiveV 目 录 摘要....................................................I 第 1 章 绪 论............................................1 1.1 研究背景 ..........................................1 1.2 研究目的及意义 ....................................2 1.2.1 研究目的 ......................................2 1.2.2 研究意义 ......................................3 1.3 研究思路与内容 ....................................3 1.4 研究方法 ..........................................5 第 2 章 相关概念与理论...................................7 2.1 绩效 ..............................................7 2.1.1 绩效的含义 ....................................7 2.1.2 绩效的层次 ....................................7 2.1.3 绩效的性质 ....................................8 2.1.4 绩效的影响因素 ................................8 2.2 绩效管理 ..........................................9 2.2.1 绩效反馈 .....................................13 2.2.2 绩效评估结果的运用 ...........................13 2.3 绩效管理的方法 ...................................13 2.3.1 目标管理法 ...................................13 2.3.2 关键绩效指标 .................................14 2.3.3 360 度反馈法 .................................14 第 3 章 湖南电大继续教育学院员工绩效管理体系的现状......15 3.1 部门现状 .........................................15 3.1.1 部门基本情况 .................................15 3.1.2 部门绩效管理介绍 .............................16 3.1.3 部门人力资源概况 .............................16 3.2 员工绩效管理体系调查 .............................20VI 3.2.1 员工绩效管理体系调查方案设计 .................20 3.2.2 员工绩效管理体系调查结果统计 .................21 3.3 存在的问题和原因分析 .............................34 3.3.1 对员工绩效管理的内涵理解不一致 ...............35 3.3.2 员工绩效管理的制定不科学 .....................35 3.3.3 绩效管理的实施过程不健全 .....................37 3.3.4 绩效管理结果的应用较为单一 ...................38 第 4 章 湖南电大继续教育学院员工绩效管理改进设计........39 4.1 员工绩效管理体系改进思路和原则 ...................39 4.1.1 系统改进的原则 ...............................39 4.1.2 三位一体原则 .................................40 4.1.3 全员参与和循序渐进的原则 .....................41 4.1.4 层次性的原则 .................................42 4.2 湖南电大继续教育学院员工绩效管理流程改进设计 .....42 4.2.1 绩效管理计划的改进设计 .......................42 4.2.2 绩效管理辅导的改进设计 .......................42 4.2.3 绩效评估、结果应用改进设计 ...................44 4.2.4 绩效管理制度改进设计 .........................45 4.3 湖南电大继续教育学院员工绩效管理内容改进设计 .....45 4.3.1 中层管理员工绩效考核改进 .....................46 4.3.2 教师绩效考核改进 .............................48 4.3.3 普通科员绩效考核改进 .........................49 4.3.4 实施中注意的事项 .............................50 4.3.5 考核中可能出现的问题及修正措施 ...............50 第 5 章 继续教育学院员工绩效管理改进体系运行的保障......52 5.1 思想保障 .........................................52 5.2 组织保障 .........................................52 5.3 信息保障 .........................................53 5.4 制度保障 .........................................53 第 6 章 结论与展望......................................54VII 6.1 研究结论 .........................................54 6.2 研究展望 .........................................54