II 摘要 在人力资源管理中，绩效管理是非常重要的环节。有许多专家学者和公司管 理者在公司怎样实施绩效管理等学术领域进行探索和研究。在绩效管理实施的过 程中，要将制定好的绩效管理体系运用到公司的经营实践中，实现公司的战略目 标，增强市场经济份额，为公司的可持续发展奠定基础。将绩效管理理念落实到 公司经营管理的过程中，将绩效管理融合到企业文化、战略目标及人才技术的管 理中，相互促进，共同发展。合理的绩效管理不仅能够提高公司的经营管理，还 能提高机关员工的工作积极性，促进公司长短期目标的完成。因此，构建一套有 效地而又具有操作性的绩效管理体系已成为公司培育竞争优势、提高核心竞争力 的战略性举措，也是 A 公司在市场经济竞争中立于不败之地的保障。 本文以绩效管理为核心，通过对背景资料的了解和相关文献的查阅，对绩效 管理的流程及方法等相关理论进行分析。阐述 A 公司绩效管理现状，对该公司绩 效管理现状进行深入分析，指出 A 公司绩效管理中存在的问题以及产生这些问题 的原因。对 A 公司绩效管理体系进行设计，对绩效管理体系进行优化，制定了 A 公司绩效管理实施方案，并提出具体可行的 A 公司绩效管理实施措施，希望该方 案的实施能够对 A 公司的战略发展有所帮助。 关键词：绩效考核；绩效管理；关键绩效指标Abstract III Abstract Human resource management, performance management is a very important part. There are many experts and company executives in the company how to implement performance management and other academic areas of exploration and research. In the process of implementation of performance management, to develop a good performance management system applied to the company's business practice, to achieve the company's strategic objectives, strengthen market share in the economy and lay the foundation for sustainable development of the company.Performance management concept implemented in the company's management process, performance management integrated into the management of corporate culture, strategic objectives and technical talent,the mutual promotion and common development. Reasonable performance management can not only improve the company's management, but also improve organ staff motivation, promote short and long term goals of the company is completed. Therefore, building an effective but have operational performance management system has become the company to foster a competitive advantage, improve the core competitiveness of strategic initiatives, but also invincible position A guarantee competition in the market economy. In this paper, performance management as the core, through the background information to understand and consult the relevant literature, performance management processes and methods of the theory analysis.A corporate performance management situation described, the status of corporate performance management depth analysis, noted A corporate performance management problems and the reasons for these problems. A company's performance management system for the design, optimization of the performance management system, develop a plan A corporate performance management implementation, and to make concrete and feasible measures to implement performance management A company, wishing to implement the program of strategic development A company can have the help. Key Words: Performance Evaluation，Performance Management，Key Performance Indicator目 录 IV 目 录 独创性声明.......................................................................................................................I 关于论文使用授权的说明........................................................................................... I 摘要.............................................................................................................................II Abstract....................................................................................................................... III 1 绪论............................................................................................................................... 1 1.1 研究背景............................................................................................................ 1 1.2 研究目的与研究意义........................................................................................ 2 1.2.1 研究目的................................................................................................. 2 1.2.2 研究意义................................................................................................. 2 1.3 研究思路与研究内容........................................................................................ 3 1.3.1 研究思路................................................................................................. 3 1.3.2 研究内容................................................................................................. 4 1.4 研究方法和创新点............................................................................................ 5 1.4.1 研究方法................................................................................................. 5 1.4.2 创新点..................................................................................................... 6 1.5 本章小结............................................................................................................. 6 2 相关理论基础............................................................................................................... 7 2.1 绩效管理的含义................................................................................................ 7 2.2 绩效管理的流程................................................................................................ 7 2.2.1 绩效计划................................................................................................. 8 2.2.2 绩效实施............................................................................................... 10 2.2.3 绩效考评............................................................................................... 10 2.2.4 绩效回馈............................................................................................... 11 2.3 绩效管理的方法.............................................................................................. 12 2.3.1 关键绩效指标法（KPI)....................................................................... 12 2.3.2 平衡计分卡法（BSC)........................................................................... 13 2.3.3 目标管理法（MBO)............................................................................... 14 2.4 绩效管理与绩效考核的关系.......................................................................... 15 2.4.1 绩效管理和绩效考核的联系............................................................... 15目 录 V 2.4.2 绩效管理和绩效考核的区别............................................................... 15 2.5 绩效管理在企业管理中的作用...................................................................... 16 2.6 本章小结.......................................................................................................... 16 3 A 公司机关员工绩效管理现状及问题分析.............................................................. 18 3.1 A 公司及机关员工概况................................................................................... 18 3.1.1 A 公司简介............................................................................................ 18 3.1.2 A 公司机关员工概况............................................................................ 18 3.2 A 公司机关员工绩效管理现状....................................................................... 20 3.3 A 公司机关员工绩效管理存在的问题........................................................... 21 3.3.1 绩效管理制度缺乏科学性................................................................... 21 3.3.2 绩效考核指标不明确........................................................................... 22 3.3.3 绩效管理中的沟通较少....................................................................... 23 3.3.4 绩效考核结果无反馈........................................................................... 23 3.4 本章小结......................................