调度指挥在整个铁路运输中处于核心的地位，对提高铁路企业的竞争力和 绩效水平起着关键性作用。兰州铁路局调度指挥中心目前正处于实施铁路局直管 站段新体制改革后的调整时期，面临新的形势和任务，如何通过贯彻铁路调度管 理新理念，提升管理效能和运营效率，改进调度管理工作和加强铁路调度队伍建 设，显得尤为重要和紧迫。 本文以对兰州铁路局调度指挥中心绩效管理的现状问题的阐述为基础，结 合现代绩效管理理论，提出对绩效管理逐步完善的具体思路。文章首先分析了兰 州铁路局调度指挥中心目前绩效管理的现状，提出了实施绩效管理的必要性;其 次，针对兰州铁路局调度指挥中心具体情况及其工作特点，对兰州铁路局调度指 挥中心绩效管理方案的内容，包括绩效管理的基本原则、绩效管理流程设计、绩 效管理的考核过程以及绩效沟通、反馈及改进等进行了分析;最后，通过对现行 绩效管理存在的问题及原因的揭示，指出了应采取的相应对策措施，旨在探索出 一套适合调度特点的科学、合理的绩效管理体系，造就一批高水平的调度队伍， 从而提高本部门绩效管理的成效，进而增强铁路运输企业的竞争力，实现铁路的 可持续发展。 关键词:铁路;调度;绩效管理;绩效改善 MBA学位报告 兰州铁路局调度指挥中心绩效管理方案的构建与实施 ABSTRACT Dispatching plays a vital role in railway transportation. With the core position of dispatching, the rail corporations have enjoyed enhancing their competitiveness and achievements. The Lanzhou railway administration dispatching centre is during the phase of adjustment to carry out reformer institution that the administration manages the station and section directly. Now, facing the new situation, it's very important and urgent to practise the idea, in order to promote the management and operation efficiency, as well as to improve railway dispatching and strengthen management team construction. On the basis of the present situation of Lanzhou Railway Administration Dispatching center achievements management, the paper proposed the concrete train of thought to gradually improvement to achievements management, by combining the modern related theory. Firstly, it analyzed the present situation, then put forward the necessity of achievements management. Secondly, from the center's characteristic, the paper analyzed the content of program, including basic rules, procedures designing, evaluation process, achievements communication, as well as feedbacks and improvement. Last not the least, after unveiled the existed problems and reasons, the paper pointed some issues should be taken to explore a scientific and reasonable management system. By shaping a high level dispatching team, Lanzhou Railway Dispatching center will enhance the achievements management efficiency, so that it will enjoy an improvement competitiveness in railway transportation enterprises and materialize the railway sustainable development. Key words: railway; dispatching; performance management; performance improvement MBA学位报告 兰州铁路局调度指挥中心绩效管理方案的构建与实施 目录 引言·......................................................................................1 一、兰州铁路局调度指挥中心实施绩效管理的必要性·................................2 (一)实施绩效管理是解决铁路指挥管理中现实问题的需要·....................2 (二)提升调度指挥中心管理水平的需要·............................................4 (三)有助于调度员进行职业发展规划的需要·......................................7 (四)进一步营造调度文化的需要·.....................................................8 (五)合理安排运能，缓解运能不足的需要·.........................................8 二、兰州铁路局调度指挥中心绩效管理方案的实施内容构建·.................... 9 (一)绩效管理的基本概念·..............................................................9 (二)调度指挥中心的工作特点·........................................................12 (三)调度中心绩效管理方案的构建原则·............................................15 (四)绩效管理的框架系统·..............................................................16 三、兰州铁路局调度指挥中心绩效管理方案评价与思考·..........................26 (一)兰州铁路局调度指挥中心绩效管理所产生的积极效应·....................26 (二)依然存在的问题·....................................................................28 (三)进一步加强绩效管理的措施·.....................................................32 四、结论与展望·.............................................................................34 注释·......................................................................................36