现在关于培训与员工满意度的文献成果主要是培训能有效提高员工知识、技能、态度
等员工胜任力综合素质,从而可以满足员工职业发展、自我实现及归属感的需要而能不断
提高员工满意度,并实现组织目标。无论是在培训组织期间还是在培训成果的转化应用期,
员工都会以自己的实际感受与其期望值进行不断比较,即不断确认满意度情况来评价、评
估参与的培训。可见,员工满意度高的培训应当是我们追求的目标,建设让员工满意的培
训体系是企业提高培训效果、实现培训目标的必然选择
HG公司培训中心是一家大型航运企业在华南地区的船员培训中心,负责企业在华南地
区船员的各项培训工Y乍。从目前HG公司培训中心开展的船员培训工作来看,培训中心主
要存在培训针对性不强、实效性不高和培训服务水平不令人满意等问题,从而影响到船员
对培训满意度的评价。为了提升该公司的培训工作,本文以企业培训与员工满意度的相关
理论为基础,通过对培训船员开展培训问卷调查和个别访谈的形式,深入了解船员的培训
现状与船员期望的培训两者间的差距,经研究,主要发现有三大问题:1.教职员工整体专
业素质不高;2.船员教学培训组织工作实施不规范;3.船员培训工作整体投入建设不足
然后,以船员满意度的理论知识为基础,提出从优化精简组织机构、分析船员培训需求、
设计受船员欢迎的培训课程、抓好培训教学过程、优化船员培训绩效评估体系等方面,并
提供实施保障的相应资源,努力建设让船员满意的培训体系
本文运用文献阅读的方法,对以往企业培训中心开展培训工作的研究结果进行了回顾,
为本文的研究奠定理论基础。通过对HG公司培训中心受训船员的访谈,采用观察法对船
员有代表性的培训项目进行全程跟踪和观察,参与听课和培训效果的反应、学习层次的评
估环节,力求对整个培训过程进行全方位的了解和分析,并基于船员满意度这个视觉就船
员培训体系中存的问题提出相应对策。本文将理论和具体个案相结合,进行分析研究,力
求对如何做好企业员工培训工作和加强队伍建设提供一点有益的参考,争取对国内其他企
业培训中心培训体系的建设和管理起到一点抛砖引玉的作用
关键词.培训,满意度,培训体系
] Abstract
The development of the enterprise should be driven by talent. The
competitiveness of the enterprise depends on the diathesis of the staff. The
educational training is an important means to improve the diathesis of the staff
and to implement talent development. Effective staff training contributes to
improve the “hematopoietic function” of the enterprise, which in turn to enhance
the vitality and sustainable development of enterprise and ensure the core
competitiveness of the enterprise, while effective training depends on the
trainer&39; s satisfaction degree.
Existing 丄iteratures on training and staff satisfaction are mainly focused
on improving staff comprehensive quality such as knowledge, skills and attitudes
and so on , whi^ch can satisfy the career development, the needs of sol f~real ization
and sense of belonging which in turns of improving the satisfaction degree oi&39; stat&39;l&39;
and achieving organizational goals. Either the training organization period or
transformation and application period of training achievement, the staff will
compare actual feelings with expected value to confirm the satisfaction to evaluate
the training participated. This shows that the training with high satisfaction
degree should be our goal. To build a training system with high satisl&39;action degree
is an inevitable choice of the enterprise to improve the training effect and realize
the training objectives.
The training center of HG Company (a large shipping company) is a crew training
center in Southern China, which is responsible for crew training in this area.
From the current state of crew training in HG Company, the training center has
some problems, for example, the training pertinence is not strong, the
effectiveness is not enough and the service level is not satisfactory. In order
to improve the company＊ s training work, this paper based on relevant theories of
enterprise training and satisfaction degree of the staff, by means of questionnaire
and individual interview, explains the clifierence between the present situations
and expected value of the crew training. There are three main problems: At
first , The trainers are lack of professional quality . The second , The organization
and implementation work of crew education training is not standard . The third , The
ii investment and construction for crew training is insufficient .Then, the paper,
based on the theory of crew’s satisfaction degree, proposes to optimize
organization, to analyze the crew training requirements, to design popular
training courses, to pay special attention to the training of teaching process,
to optimize the evaluation system etc. , so as to build up a satisfying training
system.
This paper adopts the literature reading method. It reviews the research
results of the training work carried out by the training center, which lays a
theoretical research foundation of this paper. The author carries out interview
to staff and trained crew , adopts the observation method to observe the
representative training programs, attends a lecture,feeds back training effect
and learns evaluation link to make great effort to conduct the OmnI~directional
understanding and analysis of the entire training process, and puts forward
corresponding countermeasures to the existing prob]ems of the crew training system
based on the satisfaction degree of crew training. This paper combines theory with
individual case, analysis research, in order to provide a beneficial reference
for enterprise staff training and team construction, which can serve as a trigger
and help to the construction and management of the training system of other domestic
enterprise’ s training center.
Keywords: Training, Satisfaction degree, Training system
in 目录
_ I
Abstract II
一
、雜 1
(一)研宂背景和意义(二)研宂思路与内容(三)研究方法二文献综述 5
(―)基本概念界定1.培训定义2员工满意度3.企业培训体系(二)培训管理理论1.培训管理过程, 2.员工培训模式(三)员工培训与员工满意度的关系三、HG公司培训中心船员培训体系现状与问题分析(一)HG公司培训中心简介1.培训中心基本情况2.培训中心船员培训业务开展情况(二)HG公司培训中心船员培训工作开展情况调查1.研究内容2.调查方法和数据收集3. HG公司培训中心船员培训工作的问卷调查分析4.船员对HG公司培训中心培训工作满意度调查的结论
21
四、构建HG公司培训中心让船员满意的培训体系
24
(一)优化船员培训体系原则
24
1.坚持战略原则
24
2.坚持目标原则
24
3.坚持经济原则
25
(二)优化精简组织机构
26
(三)抓好船员教学培训实施
27
1.做好船员培训需求分析
28
2.制定船员好培训计划
29
3.抓好船员培训活动实施
31
IV 4.优化船员培训评估体系
31
五、基于船员满意度的HG公司培训中心船员培训体系实施保障
34
(一)组织保障
34
(二)制度保障
34
1.建立教职工全员培训制度
34
2.建立有效的考核与激励机制
34
3.健全船员培训后的绩效评价制度
34
(三)设施保障
35
1.硬件设施
:
35
2软件设施
35
六、结论 36
ft 37
参考文献 38
W■录 41
_ S5(
论文独创性声明
V 一
、绪论
(一)研宄背景和意义
随着经济全球化、一体化的深入发展和信息网络技术的不断革新,企业所面临的生存
发展环境日益复杂、更加多变,对企业员工素质也提出了更高要求。在激烈的市场竞争中,
企业努力适应国内外经济发展和行业发展态势,积极寻求与信息技术时代相适应的经营管
理方式和组织架构,内强员工素质,外树企业形象,不断提高企业经营管理水平,努力提
升企业核心竞争力,实现企业经营发展战略目标。而企业间的竞争,最终还是人才的竞争
对一般企业而言,对接企业发展战略,通过战略性人力资源管理,重视员工培训和开发,
提升员工综合素质并满足企业竞争发展的需要,是保持企业核心竞争力的有效手段
世界很多著名企业都将人才培养培训工作作为企业的重要工作。一些企业积极寻求与
市场专业培训机构的合作,对员工进行量身定做的知识技能培训,一些规模较大、实力较
强的企业则组建企业培训中心甚
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