本文根据所学人力资源管理学理论，采用文献研究及案例分析相结合的方
法，对中国银行 G 分行 D 部门进行研究，通过问卷调查等方式，发现其存在单纯
追求利润目标、“一把手”定期轮调影响战略执行、领导者对绩效管理重视度及
认识度不足、考核实施与战略目标脱节、绩效管理体系不完善等问题，并使用深
入访谈的方式对上述问题进行原因分析，提出了适当增加非财务指标、“一把手”
岗位轮调与绩效管理挂钩、统一各管理层思想认识、建立绩效管理战略导向、完
善绩效管理体系等五方面的建议，为该行进一步完善绩效管理提供了参考
关键词：商业银行,绩效管理,绩效考核,平衡计分卡8/88
TABLE OF CONTENTS
ABSTRACT.......5
摘要....7
LIST OF FIGURES....12
图 目 录......13
LIST OFTABLES......14
表 目 录......15
Chapter 1 Introduction..........16
1.1 Research background... 16
1.2 Purpose and significance of research.. 17
1.3 Research methods..........18
1.4 The overall framework of the study and the main technical route.. 19
1.4.1 The overall framework of the study.19
1.4.2 The main technical route of the study..........20
Chapter 2 Literature review..21
2.1 Definition of performance........21
2.2 Performance management........21
2.3 Performance appraisal..23
2.3.1 Definition of performance appraisal 23
2.3.2 Performance appraisal process.........23
2.4 Commercial bank common performance appraisal methods and related theories25
2.4.1 Commercial Bank Common PerformanceAssessment Method......25
2.4.2 Commercial Bank PerformanceAssessment Theory...........31
2.5 Research status at home and abroad...32
2.5.1 Research on Performance Evaluation of Foreign Commercial Banks.........33
2.5.2 Research on Performance Evaluation of Domestic Commercial Banks......33
2.5.3 Liter
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