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家乐福超市退货程序(英文版)Returns ProcedureDOC

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文本描述
Version2.1

CONTENTS
1. Objective
2 . Prerequisites
3 . BeforetheSupplierarrives
4. WhentheSupplieristhere
5. WhentheSupplierhasleft
6. AfterReturning
7. Ifthesupplierdoesnotcome
8. Attachments
Objective
UpdatethetheoreticalstockinPIVsystemwhengoodsarereturnedtothesupplier.
Reducefinancialriskduetosupplierbaddebt.
Prerequisites
CommercialTeam:
ArrangetheReturningPreparationAreaineachdepartmentinthestorageofbothFoodandNonfood.
ReceivingYard:
ArrangetheReturningAreaforthereturninggoodsclosetotheReceivingYard.
PlaceaReturningBoardforagoodreturnorganization.
IT:
InstalltheCPCWebInquiryfunctioninonePCofCommercialDepartment.
Nosupplieragreement,noreturn
Anyreturnswithoutreturningthephysicalgoodstosuppliersinordertoadjustfreegoodsarestronglyforbidden.
3. Beforethesuppliercomes
3.1. CommercialTeammust
PreparethegoodstobereturnedintheReturningPreparationareaineachdepartmentbysupplier.
UseHandHeldTerminalandkeyintheSupplierCode,andthenscanthereturninggoodsandkeyinthequantitytobereturned.
PrinttheReturningListwith3copies.(Seeattachment1)
1copyfortheReceivingYard
1copyfortheAccounting
1copyforstickingonthecarton
TheSalesManagershouldberesponsibleforcheckingthepurchasepriceforreturninggoodsinPIVsystem.Foranydifferenceinprice,heneedstomarkdowntherightpriceontheReturningListaccountingcopyfortheattentionofaccountantsduringinvoicematching
TheSalesManagermustmakesuretheCarrefourhasenoughaccountpayableforreturndeduction.OntheReturninglistaccountingcopy:
CalculateandwritedownthetotalreturnamountincludingVAT
CheckinCPCWebInquiry,writedownthetotalAccountPayable(AP)andtheRejectFeesamount
Writedownthenearestpaymentduedate
Sign
Rules:
IftheNetPayable(AP–Rejectfees)<ReturnAmounts,canceltheReturning
IftheNetPayable=Returnamount,buttheduedateis<10days,
-CanceltheReturning,or
-ApplyfortheHoldPayment(StoreManagerandMerchandiseapproval)
Thegoodsreturnmustbedonewithin3daysafterCPCWebInquirychecking,otherwiseneedtorechecktheCPCWeb.
IfReturnAmountincludingVAT5000RMB,itmustbesignedbyStoreManager
TheaccountingcopyofReturningListshouldbesentbydivisiontoAccountingChief(BusinessController)before5:00PMeveryday.
Reprintthe3copiesoftheReturningListwhenSecurityfindsthequantitydiscrepancywhenhecontrolsthereturninggoods.
3.2. AccountingChief(BusinessController)must
ReviewalltheReturningListsondailybasisandverifytheAPbalanceinCPCsystemforthosereturnswithbigquantityandamount
ReporttoStoreManagerforanydiscrepancyorabnormalreturns.
SendalltheReturningListstoOrderPoolbefore6:30PMeveryday.
3.3. OrderPoolTeammust
Arrangeonefileperdivision(ConsumerGoods,Bazaar,ApplianceandTextile)forfilingtheReturningList,separatedbyeachdepartmentinside.Thefilewillbeseparatedinto3parts.
NotyetsendtotheSuppliers(receivedfromtheAccountingandwaitforthenextorder).Theymustbeclassifiedbythesupplierorderdayforeachdepartment(Monday,Tuesday…).
Sendalreadynotyetconfirmed(sendtothesupplierandwaitfortheconfirmation).
ConfirmedAlready.
TheOrderPoolstampsontheReturningList“FAXOUT”,theFaxOrder“HaveReturn”,andalsowritesdownontheFaxOrdertheReturningNumbertoreconfirmthereturn.(SeeAttachment2,3).
SendtheReturningListtothesupplierswiththenextorderforsignatureandcompanychop(accountingchop).
KeeptheReturningListthatsendalreadytothesuppliersinthefile.
OnreceivingtheconfirmedReturningListfromsupplier,theOrderPoolTeampassesonecopy(withCPCcheckresults)totheReceivingYardHeadandkeepsthisagreementinthefile.