关键词:全面质量管理A包装有限公司顾客满意度
ABSTRACT
With the development of society and the progress of science and technology, grow with
each passing day social competitiveness, the importance of quality of enterprise and the
rapid warming of the competition is intense, the quality problem has become the main
elements affecting the core competitiveness of enterprises. Therefore, enterprises want to
have good development, must use the advanced quality management theory, and combined
the production characteristics, and comprehensively improve tiie quality of the products,
thereby enhancing the competitiveness of enterprises, access to the survival and development
opportunities. In this paper, through the analysis and Research on the total quality
management in A packaging company, the quality management status summary of A
company in the production activities,and according to the procedures and steps of total
quality management, the quality management problems existing in the production process,
including all aspects of quality management status,problems and the causes improvement
measures,analyzed and summarized systematically, a new mechanism makes the final A
Packaging Co.,the establishment of a comprehensive quality management, so as to gain the
competitive advantage,to achieve sound and rapid development of tiie company.
Keywords: total quality management. A Packaging Co. Ltd. customer satisfaction
目录
摘 要
ABSTRACT
目 录
第一$ m ^ 1
l.i研宄背景 1
1.2研究目的及意义
1
1.3研宄内容、技术路线及方法
2
第二章研宄的理论基础及依据
4
2.1全面质量管理的发展沿革
4
2.2全面质量管理理论的基本内容
5
2.3全面质量管理的研究发展趋势
10
2.4常用统计方法 11
2.5全面质量管理的内容
12
第三章A包装有限公司简介及质量管理概况
14
3.1 A包装有限公司简介
14
3.2 A包装有限公司全面质量管理的现状
17
3.3 A包装有限公司全面质量管理存在问题的分析
26
第四章A包装有限公司全面质量管理体系构建
28
4.1建立全面质量管理体系对A包装有限公司的意义
28
4.2 A包装有限公司全面质量管理体系控制要点
28
4.3 A包装有限公司质量改进的保证措施
32
结 论 36
致 激 37
参考文献 38
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