摘要
金融全球化的态势和国内金融体制改革的不断深入,使得国内银行业竞争日
趋激烈。较之先期股改上市的工商银行、建设银行、中国银行,农业银行的历史
包袱最为沉重,同时由于长期在农村地区经营且承担着政策性任务,农业银行的
商业化运作水平较低,内部管理基础相对薄弱。经过多年不懈的努力,2010年
农业银行实现了 A股和H股的同时上市。农业银行上市后面临的最大问题是如何
在激烈的市场竞争中获得生存和发展。按照农总行“3510”发展战略要求,结合
其他三家大型国有商业银行上市后的经验,首先进行人力资源改革是农行打造核
心竞争力的必然选择,而绩效管理改革正是人力资源改革的绝对重心和主要内
容。
在这样的研究背景下,本文首先对绩效管理的相关概念及国内外绩效管理的
研究状况进行了介绍,进而依据绩效管理理论,对主流的绩效管理方法进行了较
为详细的研究,并对各自的优劣性进行了分析。其次,由于N分行是农总行确定
的人力资源改革试点行,代表了农行系统最先进的绩效管理水平,所以本文以农
行N分行作为实证研究对象。依据N分行现行绩效管理制度,辅以对调查问卷的
统计分析,本文对N分行绩效管理现状进行了分析并指出了存在的诸如理念缺
失、刚性不足等问题。再次,在指出问题及原因分析的基础上,本文依据绩效管
理常规的绩效计划、绩效实施与辅导、绩效评估、绩效反馈四个环节,从N分行、
部门及员工三个层面引入平衡计分卡的绩效管理方法,对N分行进行了绩效管理
改革设计。本文着重对平衡计分卡在绩效计划过程中的应用进行了论述,强调了
绩效实施过程中应当进行持续性的绩效辅导。在对N分行常规绩效评估工作进行
设计的基础上,基于实用性考虑,本文在对员工的绩效评估方面引入了行为能力
指标作为对平衡计分卡法的补充,力求全面客观地反映员工的真实绩效状况。最
后从绩效改进、绩效薪酬、资源配置三个方面阐明了N分行应当如何充分利用绩
效管理的结果。在完成了对N分行整体绩效管理改革设计的基础上,本文还对改
革过程中应当注意的问题进行了提示。
关键词:农业银行,N分行,绩效管理,平衡计分卡
Abstract
As the financial situation and the domestic financial system reform of
globalization continued to deepen,the competition of domestic banking industry is
becoming increasingly fierce. Compared with Industrial and Commercial Bank,
Construction Bank, Bank of China which previously went through stock reforms and
came into the market,Agricultural Bank bears the heaviest historical burden.
Meanwhile, because of Agricultural Bank's long-term operations and policy-oriented
tasksin the rural areas,its commercial operation level is low and the internal
management is relatively weak.After years of unremitting efforts,Agricultural Bank
realized A shares and H shares listed at the same time in 2010.After listing,
Agricultural Bank's greatest problem is how to survive in the intense market
competition and development.According to the head office “3510”development
strategy,combined with the experience of the other three large State-owned
commercial banks after listing,first of all,human resources reform is the inevitable
choice to improve the core competitiveness,while performance management reform is
absolute gravity and main content of the human resources reform.
In such a background, this paper firstly introduce the concept of the performance
management and the research of the performance management both at home and
abroad,and then based on the performance mangagernent theory,the paper studies the
mainstream approach to performance management in details,and analyze the
advantages and disadvantages. Secondly, because the N branch is the pilot one that
Agricultural Bank determines to have the human resources reform,and represents the
most advanced performance management level,so the bank N branch is the object of
this paper's study.On the basis of N branch current performance management
system,supplemented by the questionnaire statistical analysis, this paper analyzes the
present situation of the N performance management and points out the problems, such
as the lack of concepts and rigid. Again,on the basis of pointing out the problem and
causes analysis,according to the four links as performance plan,performance
inplementation and coaching,performance evaluation,performance feedback,the paper
introduces the Balanced Scorecard performance management method from the
three aspects as the N branch,department and employees,and designs the N branch
performance management system. This paper mainly discusses the application of
balanced scorecard in performance planning process. At the same time,the constant
performance coaching should be carried out in the process of Performance
implementation Design N branch general performance assessment,based on practical
considerations,on employees' performance evaluation,this article uses capacity
indicators as a complement to the balanced scorecard method so that it can give us a
comprehensive and objective view of the true performance of the employee. Finally,
from the performance improvement,Performance-related pay,Resource
configuration,this paper explains how the N branch should make full use of the results
of performance management. After the accomplishment of the designs of the overall
performance management reform, tips that should be noted in the reform process are
also supplied.
Key Words: Agricultural Bank,The bank N branch,Performance management,The
balanced score card