STANDARD OPERATION PROCEDURES
标准工作程序
RECEPTIONIST
前台接待

FRONT DESK
STANDARD OPERATION PROCEDURE
Task No. Description
FD01Awaiting room handling 等候房间
FD02Billing instruction handling 账目说明
FD03Blocking rooms for arrivals 房间预留
FD04Bucket check 检查登记卡
FD05Cash deposit collection 收取现金押金
FD06Check-in with TA voucher 持旅行社入住卷入住程序
FD07Extension stay 处理延住
FD08Flight reconfirmation 重复确认机票
FD09Generating report 总报告
FD10Greeting and welcoming guests 问候并欢迎客人
FD11Group check in 团队登记
FD12Guest location 客人方位
FD13 Handling confidential / screen call request 处理客人保密和筛选电话要求
FD14 Handling expected check out 处理预计离店客人
FD15 Handling guest enquiries and introducing facilities 处理客人查询并介绍店内设施
FD16Handling in-house amenities 处理客人欢迎品
FD17Handling late check-out request 处理延迟退房的要求
FD18Handling message 处理留言
FD19Handling of complaints 处理投诉
FD20Handling of guest compliments 处理客人致意
FD21Handling wake-up calls requests 处理叫醒电话的要求
FD22Key authorization 钥匙的授权
FD23Lost & Found procedure 失物招领程序
FD24Loss of safe deposit box key 保险箱的钥匙丢失的处理
FD25Maintaining Communication Log Book 使用交班本
FD26Preparation for guest arrivals 为客人到达做好准备
FD27Printing arrival reports and registration cards 打印来客报告和登记卡
FD28Registering a walk-in guest 散客登记
FD29Registering guest with confirmed reservation 为确定的预订房间的客人登记
FD30Room change procedure 调房程序
FD31Safety deposit box 保险箱服务
FD32Taking reservation 办理预定
FD33Travel agency voucher 旅行社入住卷
DEPARTMENT : Front Desk
部门