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中图分类号学校代码10224 密级公开学号S200812022 专业学位硕士学位论文 X公司绩效管理沟通困境及应对研究 作者王微导师王磊李凯 学位类别管理学硕士所在学院经济管理学院 研究领域工商管理学习方式非全日制 二〇二三年六月Classified Index：Code：10224 Confidential (yes/no)：no No.S200812022 Dissertation for the Professional Master Degree Research on XCompany’s Performance Management Communication Dilemma and Countermeasures Candidate:Wang Wei Supervisor:Wang Lei&LiKai Degree Category:master of management College:School of Economics and Management Research Field:Business Administration Study Mode:Part-time Harbin China June 2023目录 目录 摘要...............................................................................................................................................................I 英文摘要...................................................................................................................................................III 1引言..........................................................................................................................................................1 1.1研究的背景......................................................................................................................................1 1.2研究目的与意义.............................................................................................................................1 1.2.1研究目的..................................................................................................................................1 1.2.1研究意义..................................................................................................................................2 1.3国内外研究文献综述.....................................................................................................................2 1.3.1国外研究文献综述..................................................................................................................2 1.3.2国内研究文献综述..................................................................................................................3 1.3.3国内外研究文献综评.............................................................................................................4 1.4研究内容、研究方法及技术路线................................................................................................4 1.4.1研究内容..................................................................................................................................4 1.4.2研究方法..................................................................................................................................5 1.4.3技术路线..................................................................................................................................6 2相关概念界定和理论基础....................................................................................................................7 2.1相关概念的界定.............................................................................................................................7 2.1.1绩效管理的概念......................................................................................................................7 2.1.2绩效管理沟通的概念.............................................................................................................8 2.2理论基础..........................................................................................................................................8 2.2.1员工敬业度理论......................................................................................................................9 2.2.2双向沟通理论........................................................................................................................10 3X公司绩效管理沟通现状...................................................................................................................11 3.1公司概况........................................................................................................................................11 3.1.1X公司简介.............................................................................................................................11 3.1.2X公司绩效管理发展脉络....................................................................................................12 3.1.3X公司绩效管理现状............................................................................................................12 3.2X公司绩效管理沟通现状...........................................................................................................14 3.2.1绩效计划沟通........................................................................................................................14 3.2.2绩效实施沟通........................................................................................................................14 3.2.3绩效考核沟通........................................................................................................................14 3.2.4绩效反馈沟通........................................................................................................................15 3.3X公司绩效管理沟通调查研究...................................................................................................15 3.3.1设计调查问卷........................................................................................................................15 3.3.2统计调查问卷........................................................................................................................15 I 东北农业大学工商管理硕士学位论文 3.4X公司绩效管理沟通调查结果分析..........................................................................................15 3.4.1绩效管理体系情况分析.......................................................................................................15 3.4.2人际沟通情况分析...............................................................................................................16 3.4.3内部沟通情况分析...............................................................................................................18 3.5管理层面的访谈...........................................................................................................................21 3.5.1访谈设计................................................................................................................................21 3.5.2访谈结论整理........................................................................................................................21 4X公司绩效管理沟通困境及原因分析..............................................................................................23 4.1X公司绩效管理沟通困境...........................................................................................................23 4.1.1绩效管理过程中沟通缺位...................................................................................................23 4.1.2绩效管理沟通效果不佳.......................................................................................................23 4.1.3缺乏适宜的沟通环境...........................................................................................................24 4.1.4缺乏有效的沟通技巧...........................................................................................................24 4.2X公司绩效管理沟通困境产生的原因分析..............................................................................25 4.2.1绩效管理沟通认知出现偏差...............................................................................................25 4.2.2固有沟通定式的制约...........................................................................................................25 4.2.3个体沟通差异的障碍............................................