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May 2023
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Table of
Contents
Global Business Travelers
Executive Summary34
Key Findings
Tightrope Walking: Balancing Tightening Budgets with
Employee Needs and Experience
Value Proposition: Business Travel That Is Safe and
Sustainable Is a Must5 7
Flexibility in Booking Options Meets Traveler
Needs But at the Cost of Corporate Control
Duty of Care: Health and Safety Remain Top of Mind
Conclusion8 911 12
Methodological Notes2 Executive
Summary
Today’s business travelers are eager to travel and recognize the importance of doing
so for both their companies and their careers. Yet travelers’ desire and need for
flexibility and companies’ current policies concerning travel frequency, duration, and
destinations are not always aligned. Travelers are understandably concerned for their
own health and safety, including the ability to maintain an acceptable work-life
balance, as well as voicing broader concerns around the environmental impacts of
travel and the social and cultural circumstances in various destinations.
More than 9 in 10 business travelers (91%) are willing to decline an assigned trip that
conflicts with these needs, values, and preferences. What’。。。以下略