I 摘要 随着经济全球化的进程加快，企业的生存与发展环境也面临翻天覆地的变 化，这些变化考验着企业的生存和团队的协调能力，也预示着个人英雄的时代已 经终结，迈入了团队合作的年代。这个年代需要的不是单个英雄，而是由普通人 组成的强大团队，要想在全球化的竞争中赢得一席之地，如何提升企业团队的适 应能力、应变能力和创新能力来增强企业的核心竞争力，已成为企业突围的重要 法宝之一。不同方式的团队管理会对企业发展起到不同作用。团队既需要成员独 立完成自身任务，又需要所有团队成员密切配合，共同协作完成团队任务，因此 团队管理在现代企业管理中起到举足轻重的作用。近年来，中外学者对团队建设 与团队管理的研究越来越多，团队建设与管理成为研究的热点内容，我国的团队 管理研究主要是在借鉴国外团队管理的经验基础之上加以学习和借鉴逐步形成 的，随着国外团队管理引入的不断深化，中国的团队管理有了进一步的发展。 本文以SG钢铁企业作为研究对象，以企业团队管理理论作为理论基础，通 过文献分析、案例研究、走访座谈以及调查问卷的方法，分析SG钢铁企业团队 管理现状及存在问题，对案例中描述的问题进行深入调查、研究和分析，找出问 题的根源，提出解决问题的一系列对策。本文通过描述现状-发现问题-解决问题 -保障措施的论文思路，系统审视SG钢铁企业团队管理现状，并对发现的问题 进行梳理，提出现阶段适合企业团队持续稳定发展的管理体系，在管理体系的基 础上，结合企业文化、企业环境、企业制度和实行程序等，提出改进的方向，希 望可以优化企业管理机制，提升企业整体绩效和核心竞争力，促进企业业绩稳步 更好发展，也为其他企业的团队管理提供参考与借鉴。 关 键 词：钢铁企业；团队管理；团队目标；团队激励；团队文化 论文类型：应用类 选题来源：学校自选项目 摘要 II ABSTRACT With the acceleration of the process of economic globalization, the survival and development environment of the enterprise is also facing earth-shaking changes. These changes test the survival and coordination ability of the enterprise and the team, and also indicate that the era of individual heroes has ended and entered the era of teamwork. What is needed in this era is not a single hero, but a strong team composed of ordinary people. In order to win a place in the global competition, how to improve the adaptability, adaptability and innovation ability of the enterprise team to enhance the core competitiveness of the enterprise has become one of the important magic tools for the enterprise to break through the encircling. Different ways of team management will play different roles in the development of the enterprise. Team members not only need to complete their own tasks independently, but also need all team members to cooperate closely and cooperate together to complete team tasks. Therefore, team management plays a decisive role in modern enterprise management. In recent years, the Chinese and foreign scholars more and more research on team building and team management, team building and management is becoming a hot spot of research content, team management research in China mainly in draw lessons from foreign experience of team management, to learn from gradually formed the basis of the deepening, introduced along with the foreign team management, team management in China has further development. This paper takes SG iron and steel enterprise as the research object, based on the theory of the enterprise management theory, through literature analysis, case study, through discussion and questionnaire, the method of analysis of SG team management present situation and existing problems of iron and steel enterprise, on the problem of case description in-depth investigation, research and analysis, find out the root cause of the problem, put forward a series of countermeasures to solve the problem. In this paper, by describing the status quo - found - solve problems - paper way of thinking of safeguards, the system review SG iron and steel enterprise team management status, and carding the problems found, proposed the present stage for stable and continuous development of enterprise management system, and on the basis of the management system, combined with the enterprise culture, enterprise environment, enterprise 摘要 III system and implement procedures, etc., put forward the direction of improvement, hoping to optimize enterprise management mechanism, improve enterprise performance as a whole and core competitiveness, promote enterprise performance better development steadily, and also provide reference for other enterprise team management and using for reference. KEY WORDS: A steel enterprise； team management； Team goals；Team motivation；Team culture Dissertation Type: Aapplication Research Subject Source: The school optional project 目录 IV 目 录 第一章 绪论 ................................................ 1 第一节 选题背景和意义 ................................................ 1 一、选题背景 ....................................................... 1 二、选题意义 ....................................................... 1 第二节 国内外研究综述 ................................................ 2 一、国外研究现状 ................................................... 2 二、国内研究现状 ................................................... 3 三、文献述评 ....................................................... 5 第三节 研究内容和方法 ................................................ 5 一、研究内容 ....................................................... 5 二、研究方法 ....................................................... 6 第二章 企业团队管理相关理论 ................................ 9 第一节 团队的定义及构成要素 .......................................... 9 一、团队的定义 ..................................................... 9 二、团队的构成要素 ................................................. 9 第二节 团队管理的内容 ................................................ 9 一、沟通渠道 ....................................................... 9 二、团队激励 ...................................................... 10 三、冲突管理 ...................................................... 10 四、培训机制 ...................................................... 10 五、决策能力 ...................................................... 10 六、文化建设 ...................................................... 10 第三节 企业团队管理的理论基础 ....................................... 11 一、团队角色理论 .................................................. 11 二、员工参与理论 .................................................. 11 三、团队激励理论 .................................................. 11 第三章 SG钢铁企业团队管理现状 ............................. 13 第一节 SG钢铁企业的基本情况 ........................................ 13 一、企业简介 ...................................................... 13 二、企业人员构成 .................................................. 13 目录 V 三、企业的组织结构 ................................................ 14 第二节 SG钢铁企业团队管理情况调查 .................................. 15 一、调查目的 ...................................................... 15 二、问卷设计 ...................................................... 15 三、实施过程 ...................................................... 15 第三节 SG钢铁企业团队管理情况 ...................................... 16 一、团队基本情况 .................................................. 16 二、团队目标 ...................................................... 18 三、团结精神冲突 .................................................. 19 四、团队激励制度 .................................................. 19 第四章 SG钢铁企业团队管理问题及原因 ....................... 21 第一节 SG钢铁企业团队管理存在问题 .................................. 21 一、企业团队沟通不畅 .............................................. 21 二、团队激励机制不完善 ............................................ 22 三、团队冲突管理不完善 ............................................ 25 四、团队培训机制不完善 ............................................ 26 五、团队决策能力有待加强 .......................................... 27 六、企业文化建设缺乏有效措施 ...................................... 28 第二节 SG钢铁企业团队管理问题的原因 ................................ 28 一、内部环境原因