兰州石化公司建成投产于上世纪“一五”时期，是一个典型的老牌国有石油 化工企业。改革开放以来，随着国家对国企改革的深化，新型石油化工企业的兴 起，行业内部竞争的加剧，兰州石化公司面临着前所未有的挑战。再者，兰州石 化公司深受计划经济的影响，下设机构繁多，人员数量庞大。上述情况直接导致 兰州石化公司利润率的降低，经济效益不容乐观。因此，兰州石化公司必须不断 提高员工个人产出率，改进绩效管理方式方法，提高绩效管理水平，持续降低企 业管理成本，提高企业经济效益。本论文从兰州石化公司主业——炼油厂的操作 服务人员绩效管理入手，通过诊断研究法和调查研究法深入调查炼油厂现行绩效 管理中存在的问题，针对问题提出切实可行的改进方案，健全现有绩效管理体系， 提高炼油厂操作服务人员绩效管理效能。 本论文的内容主要有：首先，阐述本论文研究的背景、意义、内容、思路、 工具与方法，旨在做好论文前期准备工作；其次，界定与绩效相关的关键概念， 阐述绩效管理理论，对国内外绩效管理相关文献做出综述，为论文夯实理论基础； 再次，简要介绍兰州石化公司、炼油厂操作服务人员绩效管理现状，分别从宏观、 微观两方面分析炼油厂操作服务人员绩效管理改进的必要性；再者，做好炼油厂 操作服务人员绩效管理现存问题的调研与分析，首先合理设计出调研方案，其次 通过访谈与问卷调查找出绩效管理存在的问题——主要涉及绩效计划、实施、考 核及反馈环节，最后总结问题并分析问题背后的原因；接着，做出炼油厂操作服 务人员绩效管理优化方案，首先明确优化的目标与原则、逻辑与思路，其次层层 分解企业战略目标，描述岗位与职责，对操作服务人员行为绩效考核指标进行优 化，意在激发基层员工工作热情，发挥指标对基层员工工作行为的导向作用，最 后从绩效管理的每一环节——计划、实施、考核及反馈入手，并根据前文访谈与 问卷调查的结果，全面优化炼油厂操作服务人员绩效管理；此外，从制度层面、 技术层面、文化层面和组织结构层面提出炼油厂操作服务人员绩效管理优化方案 的保障措施，让优化方案更具有可行性；最后，做出结论与展望。 本论文通过调查研究分析， 制定出一套切实可行的兰州石化公司炼油厂操 作服务人员绩效管理优化方案，让基层员工绩效管理工作各个环节更加科学合理， 在保证公平公正的同时，兼顾人性化，在现有基础上大幅提升绩效管理效率。优 MBA学位论文 作者：陈俣锜 兰州石化公司炼油厂操作服务人员绩效管理优化研究 II 化绩效管理，一方面，可以提高基层员工素质，从而提高基层员工的工作积极性 和劳动效率；另一方面，有益于提高企业的整体竞争力，获得更大的经济效益。 同时，兰州石化公司作为特大型央企，基层员工绩效管理的优化，为同一地域内 的国企绩效管理起到了良好的示范作用，也期待为同一类型的国有企业员工绩效 管理工作提供借鉴和参考。 关键词：绩效管理，绩效考核，兰州石化公司炼油厂，操作服务人员，分析， 优化 MBA学位论文 作者：陈俣锜 兰州石化公司炼油厂操作服务人员绩效管理优化研究 III RESEARCH ON THE OPERATOR PERFORMANCE MANAGEMENT OPTIMIZATION OF LANZHOU OIL PROCESSING PLANT OF SINOPEC LANZHOU BRANCH Abstract Sinopec Lanzhou Branch, a typical state-owned petrochemical enterprise, was put into production during the first Five-Year-Plan. As the reform of state-owned enterprises keeps being deepened, along with the fierce competition brought by the emergence of emerging petrochemical enterprises, Sinopec Lanzhou Branch has been faced with unprecedented challenges since the reform and opening-up. Besides, under the influence of planned economy, it suffers from heavy employee and affiliate redundancy, leading to immediate interest rate reduction. Its overall economic performance remains unoptimistic. Consequently, it is imperative for Sinopec Lanzhou Branch to continuously improve its individual productivity, promote its performance management system, raise its performance management level, reduce enterprise management cost and increase the ultimate economic benefits. This thesis starts with the performance management against operators in the processing plant, where there lies its main business. It explores into the existing problems in its current management system via diagnostic study and survey study, and then proposes feasible improvement schemes to help build a sound performance management system and improve the operator performance in the processing plant. Content of the thesis mainly covers: firstly, to illustrate the research background, significance, content, train of thought, tools and methods, with the early-stage preparations fully completed; secondly, to define key concepts concerning performance, explain theories of performance management, conduct literature review on both domestic and overseas materials so as to place a solid foundation for further explorations; thirdly, to make a concise introduction on Sinopec Lanzhou Branch and the current situation of operator performance management in the processing plant and then analyze the necessity for improvement from both macro and micro aspects; MBA学位论文 作者：陈俣锜 兰州石化公司炼油厂操作服务人员绩效管理优化研究 IV fourthly, to conduct corresponding investigation and analysis on existing issues, propose rational research plans, figure out problems regarding the performance planning, implementing, assessing and feedback sections via interviews and questionnaires, make summaries and analyze the potential reasons; after that, to propose the final optimizing plans – to clarify the optimized objectives and principles, logics and thoughts at first, then decomposes the strategic goals, describe positions and corresponding responsibilities and optimize the performance assessing indicators to inspire employee enthusiasm and give full play to the guiding role of indicators. In the following stage, the thesis proceeds with four performance management sections, i.e., planning, implementing, assessing and feedback, and conducts overall optimization of operator performance management in accordance with the results acquired through previous interviews and questionnaires. Moreover, it proposes guarantee approaches for the optimizing plan from the institutional, technical, cultural and organizational aspects to make the plan more feasible; at last, the final conclusion and outlook will be drawn out. By virtue of sufficient investigations and analysis, the thesis finally establishes a set of practical and feasible performance management optimizing schemes against operators in Sinopec Lanzhou Branch, aiming to make the performance management more scientific and reasonable. It also strikes a balance between fairness and humanization, with the performance management efficiency highly improved. The optimization of performance management improves comprehensive qualities of the employees as well as their enthusiasm and efficiency on the one hand while on the other, it also contributes to the improvement of the enterprise’ integrated competitive power, achieving more economic benefits. Meanwhile, the performance management optimizing scheme adopted by Sinopec Lanzhou Branch, a super-huge central enterprise, will provide a strong demonstration effect for the performance management of its counterparts in this region and is also expected to offer useful references for the employee performance management of other central enterprises of the same type. Key words: performance management, performance assessing, Lanzhou Oil Processing Plant of Sinopec Lanzhou Branch, operators, analysis, optimization MBA学位论文 作者：陈俣锜 兰州石化公司炼油厂操作服务人员绩效管理优化研究 V 目 录 中文摘要 .......... I Abstract ........ III 第1章 绪论 ....... 1 1.1 研究背景与研究意义 ........... 1 1.1.1 研究背景................ 1 1.1.2 研究意义................ 2 1.2 研究内容与研究思路 ........... 3 1.2.1 研究内容................ 3 1.2.2 研究思路................ 4 1.3 研究工具与研究方法 ........... 6 1.3.1 研究工具................ 6 1.3.2 研究方法................ 6 第2章 文献综述与相关理论 ........................ 7 2.1 关键概念界定 ................. 7 2.1.1 绩效的概念.............. 7 2.1.2 绩效管理相关概念........ 7 2.1.3 绩效管理与考核的区别.... 9 2.2 绩效管理相关理论 ............. 9 2.2.1 绩效管理理论............ 9 2.2.2 绩效管理方法........... 10 2.3 绩效管理相关文献综述 ........ 11 2.3.1 国外绩效管理文献综述... 11 2.3.2 国内绩效管理文献综述... 12 第3章 兰州石化公司炼油厂操作服务人员绩效管理现况 14 3.1 兰州石化公司简介 ............ 14 3.1.1 公司历史及企业文化..... 14 MBA学位论文 作者：陈俣