I 长春市A区信息中心视频监控管理流程优化研究 摘要 长春市A区经过多年发展，各领域发生了翻天覆地的变化，A区已经成为吉林 省实施东北老工业基地振兴、长吉图开发开放等多项国家战略的重要服务中枢， 是推进长吉一体化、构建吉林中部核心城市群的重要功能区。近年来，A区先后被 商务部、财政部、科技部等部委批准为国家电子商务示范基地、国家广告创意产 业示范区、国家现代服务业数字媒体产业化基地、国家文化与科技融合示范基地 和国家信息消费试点区，被长春市委、市政府确定为长春市文化产业发展区。 构建和谐社会，城市公共安全是重中之重。城市公共安全是城市经济快速发 展与社会和谐稳定的最根本保障。城市是一定区域的政治、经济和文化中心，是 人类居住和财富最为集中的地区，是金融、商业、交通、能源、通信等各项设施 最集中的地区，同时城市也是社会安全隐患最多的地区。在现代社会，倘若一个 国家的城市公共安全无法保证，就会动摇其国民对整个国家的信心，也会动摇其 根本，更会影响到城市的对外窗口形象。目前，随着我国视频监控技术的不断普 及和应用，视频监控对城市公共安全的提升发挥着至关紧要的作用，是处理违法 犯罪的强有力工具及保障措施。但与发达国家相比，我国城市公共安全体系建设 还有很大的差距。从宏观上，总体而言，公共安全中视频监控工作的科学管理体 系还没有完全建立起来，城市的公共安全研究亟需加强，视频监控管理流程研究 有待强化，城市公共安全中视频监控管理流程优化迫在眉睫。 视频监控管理是长春市A区信息中心一项重要业务，本文以其为实例，运用 业务流程优化理论深入研究其流程优化问题。长春市A区信息中心视频监控管理 流程，经过深入调查研究发现其运行维护流程、机房管控流程、视频监控设备管 理流程以及视频调取流程存在一些问题，随着城市建设和各项社会事业的快速发 展，工业化、城市化进程不管推进，社会治安日益复杂化，视频监控不同板块之 间的横向联系也越来越密切，使得A区原有的视频监控管理流程已经不能满足于 城市安全的动态管理的需求，为使视频监控能够成为城市公共安全战斗力新的突 吉林大学硕士学位论文 II 破点，长春市A区信息中心视频监控管理流程优化面临新的机遇与挑战。 最后，论文在阐述长春市A区信息中心视频监控管理流程优化的必要性、急 需性的基础上，通过分析现有流程的现状和问题，明确视频监控管理流程优化的 原则和目标，制定合理的优化方案，结合A区实际情况深入探索A区信息中心视 频监控管理流程优化的实施保障，为A区信息中心视频监控管理流程优化提出可 行性建议，即基于视频监控管理流程优化方案制度保障措施，建立信息体系，完 善组织结构及人员配置，推行维护单位绩效考核制度。本文着力借助业务流程优 化相关理论知识，改进现有流程的问题与不足，助力城市公共安全管理，以创新 融合管理新模式，实现更加科学高效的视频监控管理。 关键词： 视频监控管理，流程优化，城市公共安全管理 Abstract III ResearchonOptimizationofVideoMonitoringManagementProcessin InformationCenterofChangchunADistrict Abstract Afteryearsofdevelopment,ChangchunCity'sDistrictAhasundergone tremendouschangesinvariousfields.DistrictAhasbecomeanimportantservicecenter fortheimplementationofanumberofnationalstrategiessuchastherevitalizationof theoldindustrialbaseinNortheastChinaandthedevelopmentandopeningofChangji inJilinProvince.Constructingimportantfunctionalareasofthecorecitygroupin centralJilin.Inrecentyears,AreaAhasbeenapprovedbytheMinistryofCommerce, theMinistryofFinance,theMinistryofScienceandTechnologyasthenational e-commercedemonstrationbase,thenationaladvertisingcreativeindustry demonstrationarea,thenationalmodernserviceindustrydigitalmediaindustrialization base,thenationalcultureandtechnologyintegrationdemonstrationbase,andThe NationalInformationConsumptionPilotZonewasidentifiedastheChangchunCultural IndustryDevelopmentZonebytheChangchunMunicipalPartyCommitteeand MunicipalGovernment. Tobuildaharmonioussociety,urbanpublicsafetyisofparamountimportance. Urbanpublicsafetyisthemostfundamentalguaranteeforrapidurbaneconomic developmentandsocialharmonyandstability.Citiesarethepolitical,economicand centersofacertainarea,theareaswherehabitationandwealtharemostconcentrated, andtheareaswherefinance,commerce,transportation,energy,communicationsand otherfacilitiesaremostconcentrated.Becausecitiesarealsotheareaswiththemost hiddendangerstosocialsecurity.Inmodernsociety,ifthepublicsafetyofacountry's citiescannotbeguaranteed,itwillshaketheconfidenceofitscitizensinthewhole countryanditsfundamentals,anditwillalsoaffecttheimageofthecity'sexternal window.Atpresent,withthecontinuouspopularizationandapplicationofvideo surveillancetechnologyinChina,videosurveillanceplaysacrucialroleinimproving urbanpublicsafetyandisapowerfultoolandsafeguardforhandlingillegalcrimes. However,comparedwithdevelopedcountries,thereisstillalargegapinthe constructionofurbanpublicsafetysystemsinChina.Fromamacroperspective,onthe 吉林大学硕士学位论文 IV whole,thescientificmanagementsystemofvideosurveillanceinpublicsafetyhasnot yetbeenfullyestablished.Thepublicsecurityresearchincitiesneedstobe strengthenedurgently.Theresearchonvideosurveillancemanagementprocessesneeds tobestrengthenedurgently.Theoptimizationofvideosurveillancemanagement processesinurbanpublicsafetyisimminent. Videosurveillancemanagementisanimportantbusinessoftheinformationcenter inADistrictofChangchunCity.Thisarticletakesitasanexampleandusesbusiness processoptimizationtheorytodeeplystudyitsprocessoptimizationissues.Thevideo surveillancemanagementprocessoftheinformationcenterinDistrictAofChangchun City,afterin-depthinvestigationandresearch,foundthattherearesomeproblemsinits operationandmaintenanceprocess,computerroommanagementandcontrolprocess, videosurveillanceequipmentmanagementprocessandvideoretrievalprocess.Withthe rapiddevelopmentofurbanconstructionandvarioussocialundertakingsThe development,industrializationandurbanizationprocessnomatterhowadvanced,social securityisbecomingmoreandmorecomplicated,andthehorizontallinksbetween differentsegmentsofvideosurveillancearegettingcloserandcloser,makingthe originalvideosurveillancemanagementprocessinZoneAnolongersatisfythe dynamicmanagementofurbansecurityInordertoenablevideosurveillancetobecome anewbreakthroughpointinurbanpublicsafetycombatpower,thevideosurveillance managementprocessoptimizationoftheinformationcenterintheAdistrictof ChangchunCityfacesnewopportunitiesandchallenges. Finally,onthebasisofelaboratingthenecessityandurgentneedofvideo surveillancemanagementprocessoptimizationintheinformationcenterofADistrictof ChangchunCity,thepaperanalyzesthestatusquoandproblemsofexistingprocesses, clarifiestheprinciplesandobjectivesofvideosurveillancemanagementprocess optimization,andformulatesreasonableTheoptimizationplan,combinedwiththe actualsituationofAreaA,explorestheimplementationguaranteeoftheoptimizationof thevideosurveillancemanagementprocessoftheInformationCenterinAreaA,and proposesfeasibilitysuggestionsfortheoptimizationofthevideosurveillance managementprocessoftheInformationCenterinAreaA,thatis,thesystemsafeguard measuresbasedontheoptimizationplanofthevideosurveillancemanagementprocess Establishaninformationsystem,improvetheorganizationalstructureandstaffing,and Abstract V implementamaintenanceunitperformanceevaluationsystem.Thispaperfocuseson optimizingtherelevanttheoreticalknowledgewiththehelpofmanagementprocesses, improvingtheproblemsanddeficienciesoftheexistingprocesses,helpingtheurban publicsafetymanagement,andinnovatinganewmodelofintegratedmanagementto achievemorescientificandefficientvideosurveillancemanagement. Keywords: Videosurveillancemanagement,processoptimization,urbanpublicsafety management 目录 I 目录 摘要.............................................................................................................I Abstract....................................................................................................III 第1章绪论............................................................................................1 1.1研究背景............................................................................................1 1.2研究意义............................................................................................2 1.3研究内容和研究方法........................................................................2 1.3.1研究内容....................................................................................2 1.3.2研究方法..............................................................................