I 摘要 随着我国经济的不断发展，家庭人均可支配收入也在不断的提高。在“知识改变 命运”“教育成就未来”“望子成龙”等观念的影响下，为了让子女升入好的学校， 家长加大了对子女的教育投资，这为我国培训机构的蓬勃发展提供了机会。由于中小 培训机构的进入门槛低，需要的资金数额不大，因此近年来中小培训机构数量的急速 上升，激烈的竞争导致该行业的人才频繁流动。Q公司作为一个中小培训机构，因公 司管理、氛围、人才发展等原因，导致公司的教师、管理人员等人才流失，影响了Q 公司的正常发展。因此，研究Q公司的人才流失现状，分析Q公司人才流失的原因， 会为Q公司缓解人才流失，提供公司竞争力，推动公司发展具有重要意义。 本文以Q公司为研究对象，在学习了解国内外人才流失研究现状的基础上，结合 Q公司的实际情况，运用马奇和西蒙模型、期望理论等理论依据对Q公司人才流失的 现状与原因进行分析，提出了相应的建议与对策。一是结合Q公司实际情况，阐述了 人才流失的相关概念、理论依据；二是结合Q公司实际情况，介绍了Q公司的发展现 状及人才流失现状，分析了人才流失的原因；三是结合Q公司的实际情况，从建立健 全公司管理机制、营造和谐的公司氛围、构建人才发展平台三个方面建立完善留人机 制。通过对Q公司人才流失的现象进行研究分析，希望对缓解同行业人才流失起到一 定的借鉴作用。 关键词：Q公司；人才流失；原因；建议 论文类型：案例分析 西南科技大学硕士学位论文 II ABSTRACT Asoureconomycontinuestogrow,sodoesthedisposableincomeperheadof household.Undertheinfluenceofsuchideasasknowledgechangesdestiny, educationmakesfuturesuccess,andsoon,parentshaveincreasedtheir investmentintheirchildren'seducationinordertogettheirchildreninto goodschoolsThishasprovidedanopportunityforthevigorousdevelopmentof traininginstitutionsinourcountry.Duetothelowentrythresholdofsmall andmedium-sizedtraininginstitutionsandthesmallamountoffundsneeded, thenumberofsmallandmedium-sizedtraininginstitutionshasincreased rapidlyinrecentyears.Qcompany,asasmallandmedium-sizedtraining institution,islosingitsteachersandmanagersbecauseofitsmanagement, atmosphereandtalentdevelopment.Therefore,itisofgreatsignificanceto studythestatusquoofQcompany'sbraindrainandanalyzethereasonsfor it,whichwillhelpQcompanytoalleviatethebraindrain,providecompetitive powerandpromotethedevelopmentofthecompany. ThispapertakesQcompanyastheresearchobject,onthebasisofstudying thecurrentsituationofbraindrainresearchathomeandabroad,andcombining theactualsituationofQcompany,basedonthetheoriesofMudgeeandSymon modelandexpectationtheory,thispaperanalyzesthecurrentsituationand causesofthebraindraininQcompany,andadvancessomecorresponding suggestionsandcountermeasures.First,thepaperexpoundstherelatedconcepts andtheoreticalbasisofthebraindrainaccordingtotheactualsituationof Qcompany,andsecond,introducestheDevelopmentandbraindrainofQcompany, andanalyzesthereasonsofbraindrainaccordingtotheactualsituationof QcompanyThird,accordingtotheactualsituationofQcompany,itisnecessary toestablishandperfectthemechanismofpersonnelretentionfromthreeaspects: establishingandperfectingthemanagementmechanismofQcompany,building aharmoniousatmosphereofthecompany,andconstructingthetalentdevelopment platform.Throughtheresearchandanalysisofthephenomenonofbraindrain ofQcompany,wehopetoplayacertainreferenceroleinalleviatingthebrain drainofthesameindustry. KEYWORDS:Qcompany；Thebraindrain；Reason；Suggestion TYPEOFTHESIS:CaseStudy 目录 III 目录 1绪论....................................................................................................................1 1.1研究背景与研究意义..............................................................................1 1.1.1研究背景.......................................................................................1 1.1.2研究意义.......................................................................................1 1.2研究内容及研究思路..............................................................................1 1.2.1研究内容.......................................................................................1 1.2.2研究思路.......................................................................................2 1.3研究方法..................................................................................................2 1.3.1文献资料法...................................................................................2 1.3.2案例研究法...................................................................................2 1.4科学问题与创新点..................................................................................2 1.4.1科学问题.......................................................................................2 1.4.2创新点...........................................................................................3 2国内外研究现状................................................................................................4 2.1国外研究现状..........................................................................................4 2.2国内研究现状..........................................................................................4 2.3国内外研究现状总结..............................................................................5 3管理问题............................................................................................................6 3.1公司简介..................................................................................................6 3.1.1公司基本情况..............................................................................6 3.1.2Q公司主要组织结构...................................................................6 3.1.3Q公司员工构成............................................................................7 3.2行业背景..................................................................................................9 3.3Q公司人才流失现状...............................................................................9 3.3.1故事一：流失一员猛将，课程谁来接替？............................10 3.3.2故事二：新旧更替，谁来助推公司发展？............................13 3.3.3故事三：全是新手，市场拓展遇难题？................................15 3.4管理问题总结........................................................................................16 4案例分析..........................................................................................................18 4.1概念界定................................................................................................18 4.1.1人才.............................................................................................18 4.1.2人才流失.....................................................................................18 4.1.3培训行业的人才分类.................................................................19 西南科技大学硕士学位论文 IV 4.2理论依据................................................................................................19 4.2.1Price（普莱斯模型）.................................................................19 4.2.2马奇和西蒙(March&Simon)模型............................................20 4.2.3期望理论.....................................................................................22 4.3人才流失的原因分析............................................................................22 4.3.1对公司机制不满........................................................................23 4.3.2对公司氛围不满........................................................................24 4.3.3对个人发展不满........................................................................24 5建议与对策......................................................................................................26 5.1建立健全管理机制................................................................................26 5.1.1构建合理的薪酬制度.................................................................26 5.1.2构建合理的绩效管理体系.........................................................28 5.1.3建立内部选拔制度.....................................................................29 5.1.4完善离职人员管理.....................................................................30 5.2营造和谐的公司氛围...........................