I 摘要 经过改革开放40年的发展，我国在经济实力、科技实力、国防实力等方面发 生了翻天覆地的变化，与此同时，我国教育事业也发展迅速，大学教育逐渐由精 英化走向平民化，各大高校向社会输出了大量毕业生，我国也从人力资源大国迈 进了人力资源强国之列。随着越来越多高学历的人才进入到企业，使得我国企业 人力资源素质得到极大提升，企业中知识型员工的比例也逐步提升。 随着我国各企业中知识型员工占比的逐渐增加，针对知识型员工的绩效管理 的研究也需要与时俱进，在提高企业的绩效管理水平的同时也可以有效提升公司 面对市场的竞争力。X公司作为一家航天领域的高技术企业，其大部分员工都属 于知识型员工，在绩效管理上需要进一步改进以提升公司的绩效水平。 本文以X公司的知识型员工为研究对象，通过梳理国内外相关文献，针对X 公司绩效管理的四个环节进行诊断，找出公司对知识型员工管理的不足，并提出 针对性的改进措施。在绩效计划环节的改进措施主要有：完善流程、将员工能力 提升计划和个人发展计划纳入到绩效计划范畴、进行绩效计划教育等；在绩效实 施环节的改进措施主要有：完善积分管理流程、做好绩效沟通、完善绩效改进的 组织结构并建立相应的工作制度；在绩效考核环节主要的改进措施有：完善考核 流程、利用积分管理的方式进行工作绩效考核、进行员工能力素质考核、定期进 行团队反思等；在绩效反馈环节主要的改进措施有：优化绩效反馈方式方法、设 置绩效进步奖鼓励员工、引导员工做好职业规划等。 关键词：知识型员工，绩效管理，改进措施 ABSTRACT II ABSTRACT After40yearsofreformandopeningup,Chinahasundergonetremendous changesineconomicstrength,scientificandtechnologicalstrength,andnational defensestrength.Atthesametime,China’seducationhasalsodevelopedrapidly,and universityeducationhasgraduallychangedfromelitetocivilian.MajoruniversitiesA largenumberofgraduateshavebeenexportedtothesociety,andChinahasalsostepped intotheranksofstronghumanresourcesfromalargehumanresourcescountry.As moreandmorehighly-educatedtalentsenterenterprises,thequalityofhumanresources ofChineseenterpriseshasbeengreatlyimproved,andtheproportionof knowledge-basedemployeesinenterpriseshasalsograduallyincreased. Withthegradualincreaseoftheproportionofknowledgeworkersinvarious enterprisesinChina,theresearchontheperformancemanagementofknowledge workersalsoneedstokeeppacewiththetimes.Whileimprovingtheperformance managementlevelofenterprises,itcanalsoeffectivelyenhancethecompany's competitioninthemarketforce.Asahigh-techenterpriseintheaerospacefield,mostof X'semployeesareknowledge-basedemployees,andperformancemanagementneedsto befurtherimprovedtoimprovethecompany'sperformance. ThisarticletakestheknowledgeemployeesofCompanyXastheresearchobject, throughcombingtherelevantliteratureathomeandabroad,diagnosesthefourlinksof CompanyX'sperformancemanagement,findsoutthecompany'sshortcomingsinthe managementofknowledgeemployees,andproposestargetedimprovementmeasures. Theimprovementmeasuresintheperformanceplanare:improvingtheprocess, incorporatingtheemployeecapacityimprovementplanandpersonaldevelopmentplan intotheperformanceplan,andperformingperformanceplaneducation;the improvementmeasuresintheperformanceimplementationaremainly:improvingthe pointmanagementprocess,doingGoodperformancecommunication,improvethe organizationalstructureofperformanceimprovementandestablishacorresponding worksystem;themainimprovementmeasuresintheperformanceevaluationlinkare: perfecttheevaluationprocess,usethepointmanagementmethodtoperformwork performanceevaluation,conductemployeeabilityqualityevaluation,andregularly conductteamReflection,etc.Themainimprovementmeasuresintheperformance ABSTRACT III feedbacklinkare:optimizingtheperformancefeedbackmethodandmethod,setting performanceprogressawardstoencourageemployees,andguidingemployeestomake careerplans. Keywords:knowledgeworkers,performancemanagement,improvementmeasures 目录 IV 目录 第一章绪论...................................................................................................................1 1.1选题背景与研究意义.........................................................................................1 1.1.1选题背景...................................................................................................1 1.1.2选题意义...................................................................................................1 1.2研究内容与论文结构.........................................................................................2 1.2.1研究内容...................................................................................................2 1.2.2论文结构...................................................................................................2 1.3研究的预期成果.................................................................................................4 第二章知识型员工绩效管理相关理论综述.................................................................5 2.1绩效管理概述.....................................................................................................5 2.1.1绩效的含义...............................................................................................5 2.1.2绩效管理的四个环节...............................................................................5 2.1.3绩效管理工具...........................................................................................6 2.2知识型员工概述.................................................................................................9 2.2.1知识型员工的含义...................................................................................9 2.2.2知识型员工的特征...................................................................................9 2.3知识型员工绩效管理综述...............................................................................10 第三章X公司知识型员工绩效管理的现状与问题分析...........................................14 3.1X公司简介........................................................................................................14 3.1.1X公司概述..............................................................................................14 3.1.2X公司知识型员工基本状况..................................................................14 3.2X公司知识型员工绩效管理现状....................................................................15 3.2.1绩效计划的现状.....................................................................................16 3.2.2绩效实施过程的现状.............................................................................18 3.2.3绩效考评的现状.....................................................................................20 3.2.4绩效反馈的现状.....................................................................................23 3.3X公司知识型员工绩效管理诊断....................................................................24 3.3.1诊断方法说明.........................................................................................24 3.3.2绩效综合问题诊断分析.........................................................................25 3.3.3绩效计划环节诊断分析.........................................................................27 目录 V 3.3.4绩效实施环节诊断分析.........................................................................30 3.3.5绩效考核环节诊断分析.........................................................................32 3.3.6绩效反馈环节诊断分析.........................................................................34 第四章X公司知识型员工绩效管理改善措施...........................................................36 4.1绩效计划环节的改进措施...............................................................................36 4.1.1完善绩效计划制定的流程.....................................................................36 4.1.2将员工能力提升计划和个人发展计划纳入绩效计划范畴.................36 4.1.3合理设置评价项目及其权重.................................................................39 4.1.4明确计分方法.........................................................................................39 4.1.5进行全员的绩效计划教育，提升绩效意识.........................................40 4.1.6绩效计划改进措施总结.........................................................................41 4.2绩效实