近年来，国有银行面临着互联网金融的冲击和来自股份制商业银行的激烈竞 争。为了走出困境，国有银行近几年尝试进行改革和转型发展，国有银行员工在 此大背景下承受了很大的角色压力，给员工自身和企业都带来了不利的影响。因 此，研究农行武威凉州支行员工的角色压力现状并提出员工角色压力的应对策略 具有较强的实践指导意义。 本文基于以上研究背景，首先梳理了与角色压力相关的理论，采用了李超平 和张翼修订的角色压力问卷进行了问卷调查，进而获得了农行武威凉州支行员工 的角色压力现状。然后，通过和员工的访谈获得了关于农行武威凉州支行的基本 信息，弥补了问卷调查的不足；其次，通过对问卷和访谈结果进行统计分析，获 得不同性别、不同年龄、不同学历、不同婚姻状况、不同岗位员工的角色压力差 异并找出深层次的原因；最后，根据分析，提出具有针对性的降低员工角色压力 的策略。 现阶段，重视并改善员工的角色压力对于企业的生存和发展都有着重要的作 用。因此，研究农行武威凉州支行员工的角色压力并提出行之有效的应对措施， 对发挥农行武威凉州支行的人力资源优势，帮助员工扮演好自己在工作中的角色 和实现农行武威凉州支行的业务发展和效益提升都具有非常重要的现实意义。 关键词：农行武威凉州支行，角色压力，应对策略 MBA学位论文作者：谭庆萍农行武威凉州支行员工角色压力评价及应对策略 II RESEARCHONTHEROLESTRESSEVALUATIONAND COPINGSTRATEGIESOFTHESTAFFINLIANGZHOU BRANCH,WUWEI,ABC Abstract Inrecentyears,state-ownedbanksarefacingtheimpactofinternetfinanceand fiercecompetitionfromothercommercialbanks.Inordertogetoutofthe predicament,state-ownedbankshavetriedtoreformandtransformforthepastfew years.Employeesofstate-ownedbanksareunderalotofrolestressinthis context.Therefore,itisofgreatpracticalsignificancetostudythestatusquoofthe rolestressoftheemployeesoftheWuweiLiangzhouBranchoftheAgriculturalBank ofChinaandputforwardthecopingstrategiestoreducerolestress. Basedontherealisticbackground,first,thisarticlesortsouttheoriesrelatedto rolestress,andadoptstherolestressquestionnairerevisedbyLiChaopingandZhang YiinChina.Thispaperconductsaquestionnairesurveytoobtainthestatusquoofthe rolestressoftheemployees.Secondly,throughthestatisticalanalysisoftheresultsof thesurvey,wecanobtaintherolestressdifferencesofemployeesindifferentgender, differentage,differenteducation,differentmaritalstatus,anddifferentposts,then findoutthereasons.Finally,accordingtotheanalysis,putforwardsystematic, targetedstrategiestoreducerolestress. Atpresent,payingattentiontotherolestressofemployeesplaysanimportant roleinthesurvivalanddevelopmentofenterprises.Therefore,researchingtherole stressoftheemployeesoftheWuweiLiangzhouBranchofABCandproposing effectivemeasureshasimportantpracticalsignificance.Specifically,thiswillhelp tomakefulluseofthehumanresourcesadvantages,helpemployeesplaytheirrolesin thework,andeventuallyachievebusinessdevelopmentandefficiencyimprovement. Keywords:WuweiLiangzhouBranchoftheAgriculturalBankofChina,role stress,copingstrategy MBA学位论文作者：谭庆萍农行武威凉州支行员工角色压力评价及应对策略 III 目录 中文摘要.......................................................................................................I Abstract......................................................................................................II 第一章绪论..............................................................................................1 1.1研究背景........................................................................................................1 1.2研究意义........................................................................................................2 1.3研究内容与研究方法....................................................................................3 1.3.1研究主题................................................................................................3 1.3.2研究思路................................................................................................3 1.3.3主要研究方法........................................................................................5 第二章基本概念与文献综述...................................................................7 2.1基本概念........................................................................................................7 2.1.1角色压力的概念....................................................................................7 2.1.2角色压力对员工自身和企业造成的影响............................................7 2.2角色压力研究综述........................................................................................8 2.2.1角色压力的产生....................................................................................8 2.2.2角色压力的维度....................................................................................8 2.2.3角色压力的管理....................................................................................9 2.2.4观点综述..............................................................................................10 第三章农行武威凉州支行员工角色压力水平测量.............................11 3.1农行武威凉州支行简介..............................................................................11 3.2农行武威凉州支行员工角色压力访谈与分析..........................................13 3.2.1访谈主题..............................................................................................13 3.2.2访谈对象..............................................................................................13 3.2.3访谈信息分析......................................................................................13 3.3农行武威凉州支行员工角色压力现状调查与分析..................................15 MBA学位论文作者：谭庆萍农行武威凉州支行员工角色压力评价及应对策略 IV 3.3.1确定研究对象......................................................................................15 3.3.2设计调查问卷......................................................................................15 3.3.3调查样本的分布情况..........................................................................15 3.3.4统计方法..............................................................................................17 3.3.5结果与分析..........................................................................................17 3.3.6结论......................................................................................................22 第四章农行武威凉州支行角色压力管理现状评价.............................25 4.1农行武威凉州支行角色压力管理现状调查与分析..................................25 4.1.1农行武威凉州支行角色压力管理现状..............................................25 4.1.2农行武威凉州支行角色压力管理存在的问题和不足......................25 4.2农行武威凉州支行角色压力源分析..........................................................26 4.2.1社会层面的角色压力源分析..............................................................26 4.2.2组织层面的角色压力源分析..............................................................26 4.2.3个人层面的角色压力源分析..............................................................29 4.2.4农行武威凉州支行员工角色压力来源归类总结..............................29 第五章农行武威凉州支行降低员工角色压力的策略.........................30 5.1农行武威凉州支行降低员工角色压力的策略制定原则..........................30 5.1.1客观性..................................................................................................30 5.1.2针对性..................................................................................................30 5.1.3可操作性..............................................................................................30 5.2组织层面降低角色压力的策略制定..........................................................31 5.2.1优化人员和岗位的配置......................................................................31 5.2.2合理分配绩效目标和任务..................................................................33 5.2.3改善工作环境......................................................................................34 5.2.4完善制度体系......................................................................................35 5.2.5提高管理者的管理水平..................................................