I 摘要 随着信息化时代的到来，培训对企业发展的作用日渐显现。未来企业的竟争力主要 在于员工技能与素养，企业培训是提升员工技能与素养的有效途径。建筑施工企业作为 国家建设的前线主力军，直接关系到我国现代化建设的前进步伐。如何有效提升建筑施 工企业员工的技能与素养，如何优化其培训体系，成为非常重要的研究课题。 研究以ZTL建筑施工企业的培训体系为研究对象，运用文献综述法、个案研究法、 问卷调查法等多种研究方法，在调查问卷和访谈记录的基础上揭示ZTL公司培训体系 存在四个方面的问题，利用唯物辩证的分析方法透过现象看本质，对存在问题进行多元 成因分析。基于此，研究提出优化原则、优化方案及实现路径作为培训体系的优化策略， 并利用对比分析的手法，进一步对优化效果进行评估。 针对ZTL建筑施工企业员工队伍培训体系培训参与者、培训内容、培训方式、培训 效果评估四方面存在问题，从培训体系优化原则、优化方案、实现路径三个方面进行策 略研究，优化原则是优化的根本准则和指导思想，包括激活管理系统、加强民主管理、 运用科学方法、全面质量管理、构建学习型组织、完善激励机制，优化方案是具体措施 的提出和关键环节的设计，包括培训筹备、培训方案的制定、培训方案的实施、培训效 果评估四个阶段，而实现路径主要是优化方案顺利推行的有效途径，包括组织结构的重 建、领导职能的转变、激励模型的引入、终身教育的引领四条路径。通过对ZTL公司培 训体系的优化研究，以期能对相关课题提供理论与实践的借鉴意义。 关键词：建筑施工；员工培训；优化 Abstract II Abstract With the advent of the information age, the role of training in the development of enterprises is becoming increasingly apparent. The competitiveness of enterprises in the future will mainly be staff skills and literacy. Enterprise training is an effective way to improve staff skills and literacy. As the main frontline of national construction, construction enterprises are directly related to the pace of China's modernization. How to effectively improve the skills and literacy of employees of construction companies and how to optimize their training systems have become very important research topics. The research takes the training system of ZTL construction companies as the research object, and uses a variety of research methods such as literature review, case study, questionnaire survey, qualitative analysis, and interdisciplinary research methods to reveal the basis of the survey questionnaire and interview records There are four problems in ZTL's training system. The material dialectical analysis method is used to look at the essence through the phenomenon and analyze the multiple causes of the existing problems. Based on this, the research proposes optimization principles, optimization schemes, and implementation paths as the optimization strategy of the training system, and uses the method of comparative analysis to further evaluate the optimization effect. In view of the problems existing in four aspects of ZTL construction enterprise staff training system training participants, training contents, training methods and training effect evaluation, this paper studies the strategy from three aspects of training system optimization principle, optimization scheme and realization path. Optimization principle is the basic principle and guiding ideology of optimization, including activating management system, strengthening democratic management and using scientific methods Method, total quality management, construction of learning organization and improvement of incentive mechanism. Optimization scheme is the proposal of specific measures and the design of key links, including training preparation, formulation of training scheme, implementation of training scheme and evaluation of training effect. The effective way to realize the optimization scheme is mainly the effective way, including reconstruction of organizational structure and leadership function Transformation, the introduction of incentive model and the guidance of lifelong education. Through the optimization of ZTL training system, we hope to provide theoretical and practical reference for related topics. Keywords: Construction; staff training; optimization. 目 录 III 目 录 北京建筑大学硕士学位论文原创性声明 北京建筑大学硕士学位论文使用授权书 摘要 ........................................................................................................ I ABSTRACT .................................................................................................. II 第1章 绪 论 ............................................................................................... 1 1.1 研究背景 ............................................................................................................... 1 1.2研究意义 ............................................................................................................... 2 1.3研究内容 ............................................................................................................... 2 1.4研究方法 ............................................................................................................... 3 第2章 概念界定及文献综述 ..................................................................... 4 2.1培训和培训体系 .................................................................................................... 4 2.1.1培训 ................................................................................................................. 4 2.1.2培训体系 ......................................................................................................... 4 2.2 国内外研究现状 ................................................................................................... 4 2.2.1 .国外研究综述 ................................................................................................ 4 2.2.2 国内研究综述 ................................................................................................ 4 第3章 ZTL建筑施工企业员工培训体系现状 .......................................... 6 3.1 ZTL公司简介 ..................................................................................................... 6 3.1.1 ZTL公司概况 .............................................................................................. 6 3.1.2 ZTL公司组织结构 ...................................................................................... 6 3.1.3 ZTL公司人力资源状况 .............................................................................. 7 3.2 ZTL公司培训现状.............................................................................................. 9 3.2.1 培训计划制定 ................................................................................................ 9 3.2.2 培训实施管理 ................................................................................................ 9 3.2.3培训效果评估考核 ....................................................................................... 10 3.3 ZTL公司培训体系调查 .................................................................................... 10 3.3.1 问卷调查及分析 .......................................................................................... 10 3.3.2 访谈及分析 .................................................................................................. 11 第4章 ZTL公司员工培训体系存在问题及成因分析 ............................ 12 4.1 培训参与者层面 ................................................................................................ 12 目 录 IV 4.1.1高层领导群培训决策不明确 ........................................................................ 12 4.1.2人力资源部与各部门领导组织短视 ............................................................ 12 4.1.3内外部培训师比例失衡 ............................................................................... 13 4.1.4企业员工对培训重视程度不足 .................................................................... 13 4.1.5参与者之间沟通不畅 ................................................................................... 14 4.2 培训内容层面 ..................................................................................................... 14 4.2.1培训内容不健全 ......................................................