随着网络商务的蓬勃发展，电商企业之间的竞争日益加剧，物流配送成为电 商企业提升自身核心竞争力的重要战略手段，近年来，各大电商平台争先构建自 身的物流配送体系，不断加大对硬件设施的投入，但在这个过程中，对于物流配 送体系管理的不足日益凸显，成为企业亟待关注和解决的问题。沈阳S公司是一 家O2O商业模式下的电商平台，近年来非常重视物流体系的建设和配送管理能 力的提升，业绩斐然。但在配送模式的选择、配送中心的功能布局和配送作业管 理等方面仍然暴露出一些不足，影响企业的效率和可持续性发展。因此，通过理 论和实践研究，针对上述三个问题提出合理的解决对策，对S公司降低经营成本 和增强企业核心竞争力尤为重要，同时也是企业可持续发展的首要任务。 本文以沈阳S公司为研究对象，阐述了配送管理领域的重要理论和方法，结 合在企业中长期实践积累的相关经验和数据，从配送模式、配送中心布局和配送 作业三个方面，提出问题并分析其产生的原因，借鉴行业标杆企业的经验和实践 成果，给出相应的改进对策，即采用建立混合配送模式、统一规划区域布局、加 强相关部门沟通、切实保障信息通畅、完善配送相关组织结构、强化人员管理、 规范作业流程、加强作业管理、完善配送相关制度等有效措施，逐步完善S公司 物流配送体系，降低配送成本，提高配送质量，增强客户满意度。 关键词：电商物流；配送管理；配送模式；配送作业管理；配送中心布局 沈阳理工大学硕士学位论文 Abstract Withthevigorousdevelopmentofonlinecommerce,competitionbetween e-commercecompaniesisincreasing,andlogisticsdistributionhasbecomean importantstrategicmeansfore-commercecompaniestoimprovetheircore competitiveness.Inrecentyears,majore-commerceplatformshaverushedtobuild theirownlogisticsdistributionsystems.Constantlyincreaseinvestmentinhardware facilities,andthen,intheprocess,thelackofmanagementofthelogisticsdistribution systemhasbecomeincreasinglyprominent,whichhasbecomeanissuethat enterprisesneedtopayattentiontoandresolve.ShenyangSCompanyisan e-commerceplatformundertheO2Obusinessmodel.Inrecentyears,ithasattached greatimportancetotheconstructionofthelogisticssystemandtheimprovementof itsdistributionmanagementcapabilities.However,therearestillsomeshortcomings intheselectionofthedistributionmode,thefunctionallayoutofthedistribution center,andthemanagementofdistributionoperations,whichaffecttheefficiencyand sustainabledevelopmentoftheenterprise.Therefore,itisnecessarytopropose reasonablesolutionstotheabovethreeproblemsthroughtheoreticalandpractical research.ItisparticularlyimportantforSCompanytoreduceoperatingcostsand enhancethecorecompetitivenessofthecompany,anditisalsotheprimarytaskof sustainabledevelopmentofthecompany. ThisarticletakesShenyangSCompanyastheresearchobject,andelaborates importanttheoriesandmethodsinthefieldofdistributionmanagementbining relevantexperienceanddataaccumulatedinlong-termpracticeoftheenterprise,this paperraisesquestionsfromthreeaspects:distributionmode,distributioncenterlayout, anddistributionoperations.Analyzethereasonsforthis,drawontheexperienceand practicalresultsofindustrybenchmarkingcompanies,andprovidecorresponding improvementcountermeasures,thatis,adoptingtheestablishmentofamixed distributionmodel,unifiedplanningofregionallayout,strengtheningcommunication betweenrelevantdepartments,practicallyensuringthesmoothflowofinformation, andimprovingtheorganizationalstructureofdistributionEffectivemeasuressuchas strengtheningpersonnelmanagement,standardizingoperatingprocedures, strengtheningoperationmanagement,andimprovingdistribution-relatedsystemswill 沈阳理工大学硕士学位论文 沈阳理工大学硕士学位论文 graduallyimprovethecompany'slogisticsdistributionsystem,reducedistribution costs,improvedistributionquality,andenhancecustomersatisfaction. Keywords:E-commercelogistics；Distributionmanagement；Distributionmode； Distributionoperationmanagement；Distributioncenterlayout 目录 第1章绪论.....................................................................................................................1 1.1研究背景及意义...........................................................................................1 1.1.1研究背景.............................................................................................1 1.1.2研究意义.............................................................................................2 1.2国内外研究现状...........................................................................................2 1.2.1国内研究现状.....................................................................................2 1.2.2国外研究现状.....................................................................................4 1.2.3对国内外研究现状的简单述评.........................................................6 1.3研究内容与方法...........................................................................................7 1.3.1研究内容.............................................................................................7 1.3.2研究方法.............................................................................................8 1.4论文创新之处...............................................................................................8 第2章相关理论概述...................................................................................................11 2.1配送及配送管理的概念.............................................................................11 2.2配送管理的内容.........................................................................................12 2.2.1配送要素管理...................................................................................12 2.2.2配送模式管理...................................................................................12 2.2.3配送作业管理...................................................................................13 2.3配送合理化.................................................................................................15 2.3.1不合理配送的表现形式...................................................................15 2.3.2配送合理化的判断标志...................................................................16 2.3.3配送合理化通常的做法...................................................................16 第3章沈阳S公司概况及物流配送管理现状...........................................................19 3.1沈阳S公司概况.........................................................................................19 3.2沈阳S公司物流配送管理现状.................................................................19 沈阳理工大学硕士学位论文 沈阳理工大学硕士学位论文 3.2.1沈阳S公司物流配送作业的组织部门...........................................19 3.2.2沈阳S公司物流配送的模式...........................................................21 3.2.3沈阳S公司物流配送作业的主要流程...........................................21 第4章沈阳S公司配送管理存在的问题及原因分析...............................................25 4.1沈阳S公司配送管理存在的问题.............................................................25 4.1.1配送模式选择单一...........................................................................25 4.1.2配送中心功能布局不合理...............................................................26 4.1.3入库作业各环节不规范...................................................................26 4.1.4在库管理及分拣作业不科学...........................................................29 4.1.5出库分拨作业管理不当...................................................................30 4.1.6配送风险缺乏研判预警...................................................................31 4.2沈阳S公司配送管理存在问题的原因分析.............................................32 4.2.1对物流配送体系及风险认识不足...................................................32 4.2.2配送中心布局缺少整体规划...........................................................33 4.2.3配送过程沟通及信息不畅...............................................................33 4.2.4组织与人员安排需要优化...............................................................34 4.2.5作业流程及操作亟待规范...............................................................34 4.2.6配送相关制度有所缺失...................................................................35 第5章沈阳S公司配送