JSTP Personal Profile 个人信息 Associate Name 姓名: ID Number 工号: Date Joined 入职日期 : Department 部门 Section 分部门: Position 职位: Immediate Supervisor 直接上级 : Department Trainer 部门培训师: Job Skill Trainer 工作技能培训师: Generic Knowledge 基础知识 Levels Confirmation 技能水平认证 (签字及日期） 1 2 3 4 New Associate Hotel Orientation 新员工酒店入职培训 Minyoun Hotels Group Introduction 明宇酒店集团介绍 Professional Etiquette 职场礼仪 Service Skills 服务技巧 Telephone Courtesy 电话礼仪 Grooming Standard 仪容仪表 Hotel layout, facilities and features 酒店布局、设施及特点 Tour of Department/hotel 酒店/部门参观 \x{f06c} Department Introduction 部门介绍 Introduction to Department and Team 部门及团队介绍 Work station set up 工作区域介绍 Meeting with Direct Manager 与直级经理见面 Meeting with Department Trainer 与部门培训师见面并获得工作技能培训档案 Timesheets/Attendance Introduction 工作时间/部门考勤介绍 Policy & Procedure 政策与程序 Employment of Relatives 亲属聘用 Incentive Program 招聘激励 Benefit Plan 福利计划 Change of Status 人事信息变更 Resignation and Termination 辞职及劳动关系解除 Internal Transfer within MHG 明宇酒店集团内部调动 Outside Employment 在外兼职 Attendance 考勤 Associate ID Card 员工卡 Name Tag 名牌 Uniform 制服 Duty Meal 工作餐 Associate Locker 员工更衣室 Personal Visit 私人探访 Office Telephone & Communication Equipment 办公电话及通讯设施 Smoking 吸烟政策 Grooming Standard 仪容仪表 Telephone Courtesy 电话礼仪 Grievance Handling 员工申诉 Work Injury 工伤 Job Skill Training Profile 工作技能培训档案 Training Attendance 培训考勤 Department Training System 部门培训体系 Hotel Internal Cross Training 酒店内部交叉培训 Pre-shift Meetings 班前会 Department Meetings 部门会议 Cell Phone Policy 手机使用政策 Feedback Process - Associates and Guests 反馈程序 - 员工及客人 Safety & Security in Workplace 工作场所的健康与安全 Evacuation Route/Procedures 人员疏散路线及程序 Reporting Emergencies (Fire, Accident, etc.) 紧急报告程序（火警、事故等） Hygiene Knowledge卫生预防知识 Lost & Found Procedures 失物招领程序 Guestroom Key Procedures/Entering Room 客房钥匙管理/进入房间程序 Welcoming Disabled Guests 欢迎残疾客人 Job Skill Catalogue (by Position) 工作技能目录 - 根据职位制定 Levels Confirmation 技能水平认证 (签字及日期） Tool to use: SOP's, Service Standard, Brand Standard 参考资源： 部门基本操作规范和标准，酒店服务标准，品牌标准 1 2 3 4 Set Up The Restaurant For Service摆台 Stock And Maintain Side Stations边台检查 Fold Napkins叠口布 Prepare Service Trays准备托盘 Take Restaurant Reservations接受预定 Greet And Seat Guests问候及引领客人 Handle Napkins安排就座位和铺口布 Serve Iced Water冰水服务 Present Menu递送菜单 Take Beverage Order点酒水 Serve And Present Drinks服务酒水 Suggest Menu Items菜单建议 Take Order点单 Serve Breads And Butter服务黄油和面包 Set Appropriate Silverware For The Starter/ Main Course/ Dessert And Change Setting According To Food Ordered根据点单摆台 Serve White Wine Or Rose Wine服务白葡萄酒 Serve Red Wine 服务红葡萄酒 Serve Champagne服务香槟 Serve Food And Beverage According To Guest Order　正确服务酒水和食品 Check Guest Saftisfaction检查客人满意度 Clear Soiled Plates From Guest- Occupied Table撤碟 Check Silverware For The Next Course更换餐具 Serve Dessert服务甜品 Present A Check/ Bill出示帐单 Help Guest When Leaving 送别客人 Set Up For Buffet Service自助餐摆台 Attend To Guest Having Buffet介绍自助餐 Buffet Service 自助餐服务 Preparem and Service Different Types OF Bevereges准备和服务不同酒水 Beverage Knowlage 软饮、酒水知识 Handle A Wrong Order　解决错误点单 Handle Com