随着改革开放及全球经济一体化的推进，国际间企业的市场竞争日益激烈。中国 企业要想谋求生存及发展就必须不断地增强企业技术、人才及管理水平。21世纪人类 步入了以知识为主宰的全新时代，人力资源的管理水平反映了一个企业的市场竞争水 平。一套科学合理的绩效考核体系可以发挥每一位员工的最大潜能，使企业更具竞争 优势。绩效考核管理已成为当代人力资源管理的热点话题。如何将源于西方的人力资 源绩效考核体系更好地运用于中国企业，越来越受到国内学者及企业的重视。对我国 企业目前的人力资源绩效考核现状进行研究分析，并给处在困局中的企业提供意见和 建议具有重要的现实意义。 本文主要就格林保尔光伏有限公司现行的绩效考核管理体系进行分析研究，采用 问卷调查、面谈等形式对公司绩效考核体系及考核结果满意度和有效性进行摸底，并 结合公司现行考核制度执行情况及考核结果实际效果进行论证分析，查找其中存在的 问题和不足。通过文献搜索、实际观察、实地调研、对比分析、定性与定量分析相结 合等研究方法，从绩效考核基本概念、分类、研究意义、绩效考核实施现状等方面入 手，比照国内外先进企业的成功绩效考核制度及同地区其他行业的考核体系进行分 析，对格林保尔公司现行的绩效考核体系进行分析，查找不足、分析原因、提出整改 意见和措施，以期改善格林保尔有限公司目前的绩效考核管理水平，为格林保尔公司 在下一步的发展中提供积极有效的帮助,亦希望能为其他相关企业在实施绩效考核制 度时提供参考和借鉴。 关键词， 人力资源 ; 绩效考核; 知识型员工; 对策.III Abstract With Chinese reform and opening up and the advancement of global economic integration, the international enterprise's market competition is becoming increasingly fierce. Chinese enterprises to seek survival and development must continue to enhance technology, talent and management level. Twenty-first Century, the human entered a new era of knowledge dominated, the level of human resource management reflects the level of competition in the market of an enterprise. A set of scientific and reasonable performance appraisal system can maximize the effectiveness of each employee, make the enterprise more competitive advantage. Performance management has become a hot topic in modern human resources management. more and more domestic scholars and enterprises pay more and more attention about how to make the human resource performance evaluation system better which comes from the West. Researching and Analysising on Chinese current human resources status of performance appraisal and offering advice and suggestions have important practical significance to the enterprises . The purpose of this paper is to investigate the current performance appraisal management system of Green Paul photovoltaic enterprise.,I want to know the satisfaction of current performance appraisal and examination results and effectiveness by combing with questionnaires, interviews and other forms. I will sort out the theory basis of performance appraisal system, all kinds of evaluation methods and research status of performance appraisal system of foreign and domestic scholars and enterprises, and i will briefly analysis the existing problems and the reasons in the use of performance appraisal system. The paper written here is as the performance appraisal system of Green Paul photovoltaic enterprise for an example which aiming at combining with enterprise's properties, characteristics of employees and enterprise's strategy of future ,researching the current performance appraisal system , finding out the problems and reasons by combining with the theory of performance appraisal and the advanced experience of domesticIV andforeign enterprises, puting forward the improvement measures, finally , improving the performance management level of Green Paul photovoltaic enterprise. Also ,I hope to provide reference to other related enterprises which are using performance appraisal system. Keywords: Human Resources, Performance Appraisal, Knowledge Employees., Countermeasures.V 目 录 摘要................................................................................................................I ABSTRACT .................................................................................................... III 目 录................................................................................................................V 第 1 章 绪论...................................................................................................1 1.1 课题的背景及意义............................................................................... 1 1.1.1 研究背景 ............................................................................................ 1 1.1.2 研究意义 ............................................................................................ 2 1.2 文献综述 ............................................................................................... 3 1.2.1 国外研究文献综述............................................................................ 3 1.2.2 国内研究文献综述............................................................................ 4 1.3 国内外企业绩效考核现状................................................................... 6 1.3.1 国外企业绩效考核研究现状............................................................ 6 1.3.2 国内企业绩效考核研究现状............................................................ 7 1.4 报告的研究内容与方法....................................................................... 8 1.4.1 研究内容 ............................................................................................ 8 1.4.2 研究方法 ............................................................................................ 8 第 2 章 绩效考核理论及其运用...................................................................9 2.1 各类绩效考核方法简介....................................................................... 9 2.1.1 关键指标绩效考核法（KPI） ......................................................... 9 2.1.2 基于标杆超越的绩效考核法............................................................ 9 2.1.3 目标管理绩效考核法........................................................................ 9 2.2 绩效考核体系发展历程..................................................................... 10 2.3 国内企业绩效考核存在的问题......................................................... 11 2.3.1 绩效考核认识上存在的问题.......................................................... 11 2.3.2 具体考核指标制定存在的问题...................................................... 11 2.3.3 考核者主观因素造成的问题.......................................................... 12 2.3.4 绩效反馈与沟通的问题.................................................................. 13VI 2.3.5 考核周期与方式的问题.................................................................. 13 2.4 绩效考核产生问题成因分析............................................................. 14 第 3 章 格林保尔绩效考核体系现状.........................................................17 3.1 格林保尔公司基本情况介绍............................................................. 17 3.2 格林保尔公司绩效考核制度的基本内容......................................... 20 3.2.1 现行考核体系.................................................................................. 20 3.2.2 现行考核体系实施情况调查.......................................................... 25 3.3 格林保尔公司绩效考核制度存在的问题......................................... 27 3.3.1 考核体系制定过于简单.................................................................. 30 3.3.2 绩效考核缺乏沟通.......................................................................... 30 3.3.3 绩效指标制定不明确...................................................................... 31 3.3.4 绩效考核等同于绩效管理.............................................................. 30 3.3.5 绩效结果、定量分析不够.............................................................. 30 3.3.6 考核结果反馈不及时...................................................................... 31 3.3.7 考核结果未充分应用...................................................................... 32 3.3.8 未对知识型员工考核.....................................