摘 要 交通辅警是 G 市公安机关交通管理部门落实保畅通重要举措的不可或缺的 一部分，但随着交通辅警队伍的不断发展，由于工资福利待遇偏低，晋升通道不 畅通、社会认同感低、工作强度大等问题，G 市交通辅警出现了工作满意度低， 人员流失严重，严重影响了公安交通管理部门的工作效率，影响了人民群众的出 行便利和生命财产安全。 本文以 G 市交通辅警为研究对象，采用问卷调查的方式进行研究，调查问卷 主要是借鉴了国内外学者已编制好的工作满意度、组织承诺和离职倾向量表，问 卷包括性别、年龄、学历、婚姻状况、工作年限等 5 个人口统计学变量和工作满 意度、组织承诺与离职倾向及其维度。通过对 250 名 G 市交通辅警进行问卷调 查，利用 SPSS 软件运用描述性分析、单因素方差分析、相关分析与回归分析等 方法对回收的问卷进行研究分析。 通过研究发现：（1）人口统计学变量对工作满意度、组织承诺与离职倾向有 不同程度的差异；（2）工作满意度与组织承诺及其各维度均呈现显著正相关；工 作满意度、组织承诺与离职倾呈现显著负相关；（3）组织承诺作为中介变量对工 作满意度与离职倾向起到了完全中介作用。 根据笔者的调查分析结果，为了提高 G 市交通辅警工作满意度、组织承诺， 降低离职倾向，应该从以下几方面采取相应措施：（1）改善工作本身，营造良好 工作氛围；（2）进一步拓展交通辅警职业发展空间；（3）适度增加交通辅警工作 回报；（4）强化队伍建设，构建良好工作环境。 关键词：G 市交通辅警；工作满意度；组织承诺；离职倾向；关系研究iv TABLE OF CONTENTS ABSTRACT....................................................................................................................i 摘要.............................................................................................................................. iii TABLE OF CONTENTS..............................................................................................iv 目录............................................................................................................................ viii LIST OF TABLES........................................................................................................xi 表目录........................................................................................................................ xiii LIST OF FIGURES .....................................................................................................xv 图目录.........................................................................................................................xvi Chapter I Introduction....................................................................................................1 1.1 Research Background...........................................................................................1 1.2 Research Significance ..........................................................................................3 1.2.1 Theoretical significance.................................................................................3 1.2.2 Practical significance.....................................................................................4 1.3 Research Objectives .............................................................................................4 1.4 Research Methodology.........................................................................................5 Chapter II Literature Review and Theoretical Basis......................................................6 2.1 The concept of traffic auxiliary police .................................................................6 2.2 Research on job satisfaction.................................................................................7 2.2.1 The concept of job satisfaction......................................................................7 2.2.2 Measurement of job satisfaction....................................................................7 2.3 Research on organizational commitment .............................................................9 2.3.1 The concept of organizational commitment ..................................................9 2.3.2 Measurement of organizational commitment ................................................9 2.4 Research on turnover tendency ..........................................................................10 2.4.1 The concept of turnover tendency ...............................................................10 2.4.2 Measurement of turnover tendency .............................................................11 2.5 Research on the relationship among job satisfaction, organizational commitment and turnover tendency ..............................................................................................11 2.5.1 Relationship between job satisfaction and organizational commitment .....11v 2.5.2 Relationship between job satisfaction and turnover tendency.....................12 2.5.3 Relationship between organizational commitment and turnover tendency.12 2.5.4 Relationship among job satisfaction, organizational commitment and turnover tendency .................................................................................................13 2.6 Research Evaluation...........................................................................................15 2.7 Theoretical Basis ................................................................................................16 2.7.1 Maslow’s Hierarchy of Needs.....................................................................16 2.7.2 Two Factor Theory ......................................................................................16 2.7.3 Equity Theory ..............................................................................................17 Chapter III Research Design and Implementation.......................................................18 3.1 Research Design.................................................................................................18 3.1.1 Research questions ......................................................................................18 3.1.2 Research hypothesis ....................................................................................18 3.1.3 Research model............................................................................................19 3.1.4 Questionnaire Design ..................................................................................19 3.2 Research Implementation...................................................................................22 3.3 The Analysis of Reliability and Validity of Questionnaire................................22 3.3.1 The Analysis of Reliability..........................................................................22 3.3.2 The Analysis of Validity..............................................................................23 Chapter IV An Empirical Analysis of the Relationship among Job Satisfaction, Organizational Commitment and Turnover Tendency of the Traffic Auxiliary Police in G City.......................................................................................................................29 4.1 Demographic Analysis on the Samples..............................................................29 4.2 Descriptive analysis of job satisfaction, organizational commitment and turnover tendency of the traffic auxiliary police in G city.......................................31 4.3 Difference analysis of job satisfaction, organizational commitment and turnover tendency of the traffic auxiliary police in G city on demographic variables ...........32 4.3.1 Difference analysis of job satisfaction and its dimensions in different genders..................................................................................................................33 4.3.2 Difference analysis of organizational commitment and its dimensions in different genders ...................................................................................................34 4.3.3 Difference analysis of turnover tendency in different genders....................35 4.3.4 Difference analysis of job satisfaction and its dimensions in different ages ............................................................................