本论文以软件项目实施的历史数据为参考，以调查问卷为分析的起点，以“六
西格玛改进”为改进依据，以“处于软件行业上游”的外包软件企业 Z 公司为研
究对象，结合 Z 公司自身之特点，对 Z 公司实施关键因素之主成份分析，找出影
响 Z 公司之主要成份，并针对项目管理模式软件企业实施“六西格玛改进”提出
了实施方案：以“六西格玛改进”的 DMAIC 为基础，采用比较分析、统计调查、
定性定量分析等研究方法，对现有的公司流程、检查工具进行量化考核与流程细
化，为达到“提升企业的市场竞争力”这一目标，提供了切实可行的方案，也为
同类型的软件企业提供了具有实践意义的“实施框架”，具有较强的实用性
关键词：分组统计 主成份分析法 六西格玛改进 软件外包 项目实施III
The research based on the software’s project
implementation of Z Corporation
Major：Master of Business Administration
By：Bo GeDirected By：Professor Lingqiu Zeng
Abstract:With the rapid speed of software&39;s development, the compitition of
outsourcing companies is formidable than ever, the customer&39;s requisition is at the tricky
edge, the management cost is increasing, the profit rate is decreasing, the attrition rate is
raising, the product&39;s quality is declining, etc. Throughout introducing project-based
management model, it is obviously helpful for outsourcing companies because it could
increase the company&39;s profit rate rapidly, as well as executing speed promptly.However,
we couldn&39;t resolve all problems even we have the project-based management model. In
contrast, the project-based management model also brings some new issues, such as the
rapid increasement of dimission rate. Focusing on this direction, for having better
understandings about project-based management practice in the Z company-the
outsourcing company of software development, the author of this dissertation analysises
the investigation questionnaire, concludes the critical factors for product development&39;s
effection, and analysises those factors for their outcomes into the hints of improvements
based on 6 sigma for the company.
Based on the historical executing records of the software projects, started with
analyizing the questionnaire, with the theoria of the six-sigma improvements, focusing
on the Z corporation in software outsourcing field, which is at the upper reaches of the
software industry, the author of the dissertation proceeds the main components analysis
of the critical factors upon Z corporation, and conducting the executing solution of
project-based companies based on the improvements for six-sigma: with the concept of
the fundation of the DMAIC of the improvements for six-sigma, adopting comparative
analysis, surveys, qualitative and quantitative analysis methods, the author suggests
quantitative evaluation and process refinement after the reassessment of the current
process and inspection tools. As the concultion of the dissertation, it is suggested that
those practical suggestions could be implemented in companies for gaining betterIV
market competitive abilities. Thus, those suggestions are strongly meaningful and
practical practices for similar corporations.
Keywords: Group statistics, Principal Component Analysis, Six Sigma improvements,
Software Outsourcing, Project implementationV
目次
摘要 .....I
ABSTRACT ...........III
目次 .....V
插图和附表清单 ....VIII
1. 绪论 .1
1.1 研究背景与意义 .1
1.1.1 研究的背景 .1
1.1.2 研究的意义 .2
1.2 软件项目实施研究现状 .......2
1.2.1 国外软件项目实施研究现状 ...........2
1.2.2 国内软件项目实施研究现状 ...........4
1.3 研究内容和方法 .6
1.3.1 研究内容 ...6
1.3.2 研究方法 ...6
1.4 本文可能的创新与不足 .......7
1.4.1 本文可能存在的创新 .....7
1.4.2 本文可能的不足 .........7
2. 相关基础理论 ......9
2.1 全面质量管理模型 ...........9
2.1.1 全面质量管理概述 .......9
2.1.2 全面质量管理的核心特征与流程 .......9
2.1.3 全面质量管理的不足之处 10
2.2 六西格玛管理理论 ..........11
2.2.1 六西格玛管理概述 ......11
2.2.2 六西格玛管理的核心特征 12
2.2.3 六西格玛和全面质量管理的异同 ......14
2.3 小结...........14
3. Z 公司项目实施现状及分析 .....15
3.1 Z 公司基本情况 .15
3.1.1 Z 公司简介 .15
3.1.2 Z 公司所在行业的发展现状 ...........15
3.1.3 Z 公司的项目实施现状 ...16VI
3.2 Z 公司的项目实施现状分析... 17
3.2.1 Z 公司客户现状分析..... 17
3.2.2 Z 公司项目管理者现状分析........... 19
3.2.3 Z 公司研发团队现状分析. 19
3.2.4 Z 公司项目的实施流程分析........... 20
3.3 Z 公司项目实施的主要问题... 22
3.4 小结 .......... 24
4. Z 公司项目实施的影响因素调查与分析 ....... 25
4.1 调查并定义目标26
4.2 问卷的设计、统计与结果分析27
4.2.1 问卷的设计27
4.2.2 问卷的统计28
4.2.3 问卷的结果分析 ........ 30
4.3 调查问卷的主要影响成份分析47
4.3.1 “人员”的因素分析 .... 48
4.3.2 “过程”的因素分析 .... 48
4.3.3 “产品”的因素分析 .... 49
4.3.4 “技术”的因素分析 ...
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