随着《社会保险法》的实施，全社会保险意识越来越强，企业员工
社会保险满意度对离职意向有何变量应有个理论上的基本评价。本
人长期从事社会保险工作，深知社会保险制度的影响力会越来越深
刻深远。因此本研究将通过以员工对该《社会保险法》的理论内涵
价值与现职企业所实施的社会保险制度所持的评价，即社会保险制
度满意度，来作为探讨是否会影响员工离职意向的新变量，以得出
相关结论
本研究旨在探讨企业现行社会保险制度满意度与员工工作满意
度这两个影响员工离职意向的因素及两者间的关系，以此为企业在
劳工成本不断攀升的市场背景下制定合理的人力资源管理策略提供
参考。本研究的数据由问卷法取得，研究样本取自郑州地区部分企
业的员工，问卷共分发800份，有效样本数为309份，有效问卷回收
率为38.6%
本研究突破了长期以来理论界和企业界把企业工作满意度作为摘要
II
衡量员工离职意向的主要因素、而把员工社会保险制度满意度仅作
为工作满意度的一个子项来研究的思维限制，把员工社会保险制度
满意度放到与工作满意度等位次来评估二者对员工离职意向的影
响，进而提出通过满足员工的社会保险需求和提高员工工作满意
度，来降低企业员工离职率。这也是本研究的创新之处。本研究通
过问卷调查、社会抽查和数据分析，有效地探究了社会保险制度满
意度与员工工作满意度对于离职意向的影响，并得出如下主要结
论：员工大体对当前的工作及社会保险制度较为满意，但仍有改善
空间，离职意向偏低；社会保险制度满意度对员工的工作满意度具
有明显的正向影响；社会保险制度满意度对员工离职意向具有明显
的负向影响；员工工作满意度对离职意向有明显的负向影响
关键词：社会保险制度满意度 工作满意度 离职意向 社会调查 评估
分析ABSTRACT
III
Effect of Social Insurance and Job Satisfactions on Turnover
Intention
ABSTRACT
Due to the impact of the worldwide economic recession since 2008, many enterprises are
faced with labor shortage, and employee turnover is becoming more and more prominent.
Employee turnover rate has always been an important subject emphasized on the enterprises,
which can affect the operating cost of enterprise (recruitment cost, educational training cost
&etc.). Therefore reducing the turnover rate is significant to enterprises. According to various
studies and existing practices, Job Satisfaction has always been the primary variable influencing
the turnover intention. After the implementation of Labor Contract Law in 2008, Social Insurance
Law of the PRC is another law that influences labor cost and human resource strategy of
enterprises greatly. With the implementation of the Social Insurance Law, the sense of social
insurance is becoming stronger and stronger, and the variables of employee satisfaction with
social insurance should have a basic theoretical evaluation. I have been engaged in social
insurance for a long time, and I am well aware that the influence of the social insurance system
will be more and more profound. Therefore, this study will evaluate the employees through the
implementation of the theoretical connotation of the social insurance law and the value of
serving enterprises held by the social insurance system, namely the satisfaction of social
insurance system, to investigate whether satisfaction, as new variables will influence employee
turnover intention, to draw relevant conclusions.
This research is aimed at exploring Social Insurance Satisfaction and job satisfaction on
turnover intention, the two variables that influence the turnover intention, as well as the
relationship between the two, so that under the background of increasing labor costs of the
manufacturing companies, it will be taken for human resource management and application. In
order to obtain the variable data, this study has adopted the method of questionnaire survey.
Targeted at the native employees in some companies of Zhengzhou, that has issued 800
questionnaires, among which, the valid returned questionnaire sample is 309 and the valid
response rate is 38.6%.
This study has broken through the long-existing limit of using Job Satisfaction as the main
factor in turnover intention in theoretical and business circles, but uses Social Insurance
Satisfaction as a sub category of Job Satisfaction to study the limitation instead. By putting the
Social Insurance Satisfaction at the same level as the Job Satisfaction in evaluating the influence
the two impose on employee turnover rate, and then proposing reducing the turnover rate throughABSTRACT
IV
satisfying employees ’social insurance need and improving Job Satisfaction, which is the
innovation of this study. In this study, through questionnaire survey, social sampling and data
analysis, this paper explores the impact of social insurance system satisfaction and employee job
satisfaction on turnover intention. The results are as followed: for the current work and social
insurance system, employees roughly feel satisfied but there is still certain space for the
improvement. In the aspect of turnover, they maintain a lower position; employee’s social
insurance system has a prominent positive influence on the job satisfaction; employee’s social
insurance law satisfaction has the significant negative influence on the turnover intention;
employee’s job satisfaction has a remarkable negative influence on the turnover Intention.
HuSihai (Enterpriense Management)
Supervised by JiYufeng
KEY WORDS：Social insurance system, Job Satisfaction, Turnover Intention, Social Survey,
Evaluation analysis目录
V
目 录
摘要......I
ABSTRACT... III
第一章 绪论.....1
1.1研究背景与研究意义......... 1
1.2研究思路与方法..... 3
1.3本文的创新与不足. 3
第二章 文献综述.........9
2.1社会保险制度满意度......... 9
2.2员工工作满意度... 12
2.3离职意向... 17
2.4社会保险制度满意度、员工工作满意度与离职意向之间的关系....... 21
第三章 工作满意度对员工离职影响的研究方法选择.......24
3.1研究设计... 24
3.2研究流程... 24
3.3研究对象与抽样方法....... 25
3.4研究工具... 25
3.5数据收集方法....... 30
3.6数据分析方法....... 30
3.7样本分析... 31
第四章 双满意度对企业员工离职意向的实证分析...........35
4.1因子分析与修正后研究架构....... 35
4.2问题1的统计分析结果..... 41
4.3问题2、3、4的统计分析结果.....
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