牡丹江邮政公司由于企业机构设置的问题，存在着机构庸肿人员复杂的
现象，无形之中形成了企业转型速度慢，企业管理方式未从传统的计划经济
管理体制中完全脱离出来的局面，受企业组织结构因素、企业文化及个人因
素的影响，企业在管理的过程中存在着沟通问题，从而造成现存的管理沟通
制度不能适应现代经济高速发展的现状，为解决牡丹江邮政公司在企业运营
管理沟通上遇到的各种问题，本文根据牡丹江邮政公司的内部环境和外部条
件，对牡丹江邮政公司在企业运营管理过程中存在的沟通问题进行研究，找
出问题出现的原因，针对问题提出解决方案。对于牡丹江邮政公司企业交流
管理沟通有效性的内部环境，主要考虑了牡丹江邮政公司的组织机构设置情
况、企业人员年龄学历构成情况、职位立场情况等，对于牡丹江邮政公司管
理沟通有效性的外部条件则主要考虑了企业转型发展情况、邮政行业在社会
上的影响效应以及企业与社会各方面关系的协调与维护情况等。在撰写论文
的过程中利用管理沟通策略模型分析法、领导力“五力模型”等方法分析存
在的管理沟通问题，针对存在的问题设计方案，制定保障方案实施的措施
关键词：管理沟通；沟通障碍；解决方案；保障措施哈尔滨工业大学工商管理硕士学位论文
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Abstract
Mudanjiang postal company in the process of the reform and development,
enterprise management mode from the original planned economy developed as
guided by the advanced ideas, to standardize the management of constraints of
modern managementmode, with the progress of era, the relationship between the
employees and managers has had the fundamental change, in the process of
enterprise operation management, staff thought become more independent, more
tend to realize self-worth, so management of communication research become
one of the most important research content in the process of operation
management.
Mudanjiang postal service due to enrerprise organization setup, there is a
body swollen personnel complex phenomenon, invisibly formed the enterprise
transformation is slow, to acertain extent, cause slow enterprise transformation,
enterprise management mode from the traditional planned economy management
system not fully out of the situation, the enterprise organization structure,
enterprise culture and personal factors, resulting in the management of the
existing communication system can not adapt to the present situation of the
modern economy high speed development, to solve the problem in Mudanjiang
postal company&39;s encountered various problems in communication with business
operation management, Companies there is communication promote in the proess
of management, based on the external environment and internal conditions of
mudanjiang postal company, of mudangjiang postal company communication
problems in the process of enterprise operation management, analysis the cause
of the problem, put forward the solution, The postal company management
communication on the effectiveness of the internal environment in Mudanjiang,
mainly considering the Mudanjiang postal service organizations setting of degree,
enterprise personnel age composition, job position, job position, suchas the
postal company in Mudanjiang external conditions, the effectiveness of the
management communication mainly considers the enterprise transformation,
postal industry development effect and the influence of the social enterprise and
social relations coordination and maintenance of all aspects and so on. In the哈尔滨工业大学工商管理硕士学位论文
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process of writing papers with managerial communication strategy model
analysis, leadership model of five” and other methods to analyze the problems
of management communication, the final design to improve the management of
communication plan, formulate measures on the implementation of protection
programs.
Key words: management communication, communication disorders, solution,
safeguard measures哈尔滨工业大学工商管理硕士学位论文
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目 录
摘要.......I
Abstract..II
第 1 章 绪论....... 1
1.1 课题研究背景及问题的提出....1
1.1.1 课题研究的背景......1
1.1.2 问题的提出...1
1.2 国内外研究现状.2
1.2.1 国外研究现状..........2
1.2.2 国内研究现状..........3
1.3 研究的目的和意义.........4
1.3.1 本文研究的主要目的......... 4
1.3.2 本文研究的意义......4
1.4 研究的方法及主要内容 5
1.4.1 本文研究的主要方法......... 5
1.4.2 本文研究的内容和基本框架.........5
第 2 章 牡丹江邮政公司管理沟通现状分析8
2.1 牡丹江邮政公司概况及组织架构特点...........8
2.1.1 牡丹江邮政公司的组织架构.........8
2.1.2 牡丹江邮政公司的人员结构...... 10
2.2 牡丹江邮政公司管理沟通的主要形式.........11
2.2.1 正式的沟通方式....12
2.2.2 非正式的沟通方式13
2.3 牡丹江邮政公司员工对企业沟通现状满意度的调查结果..........14
2.3.1 调查方法及样本的选择...14
2.3.2 员工对企业下行沟通满意度的调查..... 14
2.3.3 员工对企业平行沟通满意度的调查..... 16
2.3.4 员工对企业上行沟通满意度的调查..... 17
2.4 本章小结18
第 3 章 牡丹江邮政公司运营管理沟通过程中的问题及成因分析....19
3.1 企业运营管理过程中存在的沟通问题........ 19哈尔滨工业大学工商管理硕士学位论文
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3.1.1 缺乏管理沟通的目标和规划...... 19
3.1.2 缺乏规范有效的沟通机制...........20
3.1.3 企业缺乏良好的沟通氛围...........21
3.1.4 管理者缺乏主动沟通的意识...... 22
3.2 企业运营管理沟通问题成因分析.....23
3.2.1 企业组织结构因素的影响...........23
3.2.2 文化因素的影响....24
3.2.3 人个因素的影响....26
3.3 本章小结.
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