在工作现场，JX 拆除公司员工将面临来自组织环境、角色冲突、人际关系和工
作本身的巨大工作压力，如何减轻拆除工人的工作压力，是 JX 拆除公司及其类
似企业面临的一道重要的难题
基于国内外文献的梳理，本文通过访谈调查构建了 JX 拆除公司员工的工作
压力源模型，由此设计问卷展开问卷调查，通过数据统计分析发现：JX 拆除公
司员工工作压力总体处于很高水平，网格化管理进一步加重了员工的工作压力，
现场拆除工人比保安和管理人员感知到更为强烈，并且年龄越大、学历越高的员
工感知的压力水平越高，员工的工作压力工作年限与工作压力呈现 U 型关系；
人际关系、组织环境和角色冲突这三个压力源维度，与员工的工作压力均呈现显
著的正相关关系；组织环境和角色冲突压力源对工作压力具有正向预测作用，组
织环境压力源对网格化管理后的工作压力具有正向预测作用
基于数据分析结果，将 JX 拆除公司员工的工作压力关键压力源（组织环境
和角色冲突）、一般压力源（人际关系和工作本身）两类，由此建议，政府部门
应制定更加人性化的政策环境、加强对员工的人文关怀建设并优化网格化管理模
式，JX 拆除公司应建立压力管理机构、营造良好企业氛围、合理考核机制，双
方共同努力来应对拆除工人的高度压力问题
关键词：工作压力；压力源；拆除工人；网格化管理浙江理工大学硕士专业学位论文
III
Abstract
JX company is the largest demolition company in Wenzhou, according to the
Wenzhou government policy requirements to pull down the illegal construction, old
villages and old factories. The employees are mainly engaged in providing advice of
demolishing buildings, and using machines and equipments, as well as resolving
security issues during the demolition. During the working, the staff of JX company
will face huge pressure, which comes from the organizational environment, the role
conflict, the interpersonal relationship, and the work itself. How to reduce the working
pressure of the demolition workers stands out to be one of the most important
problems in the JX company as well as the similar enterprises.
Based on the analysis of the literature at home and abroad, this research adopts
the ways of interview and questionnaire to construct the work pressure source model
of JX employees. Through the statistical analysis of the data, I find that JX company
employees’ work pressure is in a very high level. The grid management further
intensifies the staff working pressure. The demolition workers feel more much work
pressure than the security guards and administrators in JX company, as well as the
older or higher educated employees. However, the research shows the employees’
pressure with different working lives is in a U type. The employees’work pressure has
a significant positive correlation with the interpersonal relationship, the organizational
environment and the role conflict. The organizational environment and the role
conflict pressure source have a positive predictive effect on work pressure, and the
organizational environmental positively predicted Grid working pressure.
The results of data analysis show that the organizational environment and the
role conflict are the key pressure sources, the interpersonal relationship and the work
itself are the general pressure sources. So suggestions are made about that, the
Government departments should establish a more humane policy environment,
strengthen the staff&39;s humanistic care and construct optimization of grid management
mode. JX company should establish the pressure management institutions, create a
good corporate atmosphere, reasonable evaluation mechanism. The Government
departments and JX company should work together to deal with the problems of the
high pressure employees.
Key Words: Work Stress; Work Stressor; Demolition Workers The Grid
Management浙江理工大学硕士专业学位论文
V
目 录
摘要...... I
Abstract.......... III
目 录.....V
1 绪 论..1
1.1 研究背景与研究意义..1
1.1.1 研究背景....1
1.1.2 研究意义....2
1.2 研究内容与研究目的...3
1.2.1 研究内容...3
1.2.2 研究目的....3
1.3 研究方法与研究思路..4
1.3.1 研究方法....4
1.3.2 研究思路与技术路线........5
2 相关理论回顾.7
2.1 工作压力的概念与理论模型...7
2.1.1 工作压力的概念...7
2.1.2 工作压力的理论模型.......8
2.2 工作压力的结构与测量..........8
2.2.1 工作压力的结构....8
2.2.2 工作压力的测量....9
2.3 工作压力的影响因素.10
2.3.1 员工个体因素.....11
2.3.2 家庭和朋友因素.11
2.3.3 工作环境和工作任务的特征.....11
2.3.4 组织因素.12
2.3.5 社会因素.12
2.4 工作压力的影响........12
2.4.1 消极影响.12
2.4.2 积极影响.13
2.5 基于文献的认识........13
3 JX 拆除公司员工概况及其工作压力问卷调查设计.........15
3.1 研究对象介绍.15浙江理工大学硕士专业学位论文
VI
3.1.1 JX 拆除公司及其员工概况........15
3.1.2 JX 拆除公司员工的工作状态....15
3.2 JX 拆除公司员工工作压力访谈调查........... 16
3.2.1 访谈设计与访谈实施......16
3.2.2 访谈信息统计分析.........17
3.2.3 访谈结论：JX 拆除公司员工工作压力源模型构建...19
3.3 JX 拆除公司员工工作压力问卷调查设计... 21
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