本文以石油开采企业A公司为研究对象,对A公司的知识型员工绩
效考评相关问题进行了研究和探讨。本文对国内外学者在知识型员工和绩
效评价领域的相关研宄进行梳理,首先针对相关学者对绩效管理的研究进
行了综述,探讨绩效评价基本理念与方法,并且对知识型员工的内涵和特
点进行了分析,为本文的研宄奠定了理论基础。在此基础之上,本文针对
A公司的知识型员工绩效评价的现状进行了研宄,并对目前存在的问题提
出了解决的方向。通过本文的研宄可以看出,当前该公司绩效评价存在不
合理和落实困难等问题,同时存在绩效评价指标的设计较为单薄,对绩效
考评制度的宣传与培训缺位等问题。针对这样的问题,本文从成果型指标、
约束型指标、个人能力和行为态度指标等等方面完善了一套知识型员工绩
效评价指标体系,对知识型员工的各个方面进行了全面的衡量和判断,并
且利用AHP方法进行实证分析,对A公司内部的知识型员工(包括管理
I
北京化工大学硕士学位论文
类和技术类)的绩效进行了定量考核。为了保障本文完善的指标体系能够
得到切实有效的实施,本文最后对A公司的知识型员工的绩效考核体系
的实施方案进行了探讨,强调应该提高对绩效评价的全面认识,将绩效评
价与人力资源管理有效结合,处理好二者的关系;加强对绩效考评的科学
指导,做好绩效考评目标的定位和沟通协调工作。强化绩效考核实施过程
的管理,切实的构建以结构为导向,兼顾过程,质和量并重的绩效考核管
理方案
通过本文的研究,不仅清楚的认识到了 A公司员工绩效管理存在的
问题,同时也为该公司客观、全面的评价知识型员工绩效提供了有效的指
标体系和判断方法,切实达到了提高企业人力资源管理质量的目标
关键词:知识型员工,KPI,绩效评价,层次分析法
ABSTRACT
RESEARCH ON PERFORMANCE
EVALUATION OF KNOWLEDGE WORKERS
IN A COMPANY BASED ON KPI
ABSTRACT
With the continuous development of science and technology, the
emergence of the knowledge staff is of great significance for enterprise, the
knowledge staff is the main source of enterprise technology innovation, for oil
companies as A company, can promote the development of enterprise
technology innovation. Therefore, the knowledge staff to conduct a
comprehensive objective performance evaluation has become the key to
improve enterprise competitiveness.
This article is to A company for the specific research object, on the
company performance management question has carried on the detailed study
of the knowledge-type employees. In the process of research of this paper, first
of all discussed on relevant theories of performance management, discusses
北京化工大学硕士学位论文
the basic method of performance evaluation, and analyses the connotation and
characteristics of knowledge workers, laid a theoretical foundation to the
research of this paper. On the basis of theoretical analysis, in the light of the
knowledge staff performance evaluation of A company&39;s current situation and
existing problems are studied, through the study of this article, the current
performance evaluation of the company is not reasonable to carry out the
difficulties, the performance evaluation index design is relatively thin, absence
of performance appraisal system of propaganda and training, etc. For such
problem, based on the results of model, constraint, personal ability and
behavior attitude indicator and so on A set of perfect knowledge staff
performance evaluation index system, A comprehensive measure for all
aspects of the knowledge workers and judgment, and the empirical analysis, is
studied by using the method of AHP to the performance of the knowledge-type
employees of A company A quantitative assessment. In order to ensure perfect
index system in this paper can get effective implementation, this paper finally
to the knowledge staff performance appraisal system of A company the
implementation of the scheme are discussed in this paper, emphasis should be
to improve the comprehensive understanding of the performance evaluation,
handle the relationship between the performance evaluation and human
resources management; To strengthen the scientific guidance of performance
management, completes the performance appraisal target positioning and
communication and coordination in the process of work. To strengthen the
ABSTRACT
performance appraisal process management, the construction of concrete
structure oriented, balancing process, quality and quantity of paying equal
attention to performance appraisal management solution.
Through the study of this article, not only clearly recognize the problems
of A company employee performance management, as well as the company
objective and comprehensive evaluation index system of knowledge workers
performance provides effective and judge method. Tangible to achieve the
goal of improving the quality of the enterprise human resources management.
KEY WORDS : knowledge workers, KPI, performance evaluation, AHP
目录
目录
第一章绪论1.1 研究背景与意义11. 1研究背景1. 1.2研究价值1.2研究思路与方法1.2. 1研究思路1.2. 2研究方法1.3研究框架及内容第二章相关理论综述2. 1针对知识型员工管理的研究现状2. 1. 1国外研究综述2. 1.2国内研究综述2. 2基于KPI的绩效管理研究现状2. 2. 1国外研究综述2. 2. 2国内研究综述2. 3研究评述第三章 A公司知识型员工绩效评价体系现状分析3.1 A公司的发展现状3. 1. 1 A公司概况3. 1.2 A公司知识型员工分类情况3.2 A公司知识型员工绩效评价现状3. 3 A公司知识型员工绩效评价现状分析
21
3.4 A公司知识型员工绩效评价存在的问题分析
22
3. 4. 1绩效评价流程不合理,落实困难
22
3. 4. 2绩效评价过程缺乏沟通反馈
23
3. 4. 3绩效评价指标设计不科学
24
3. 4. 4绩效考核制度宣传和培训缺失
24
第四章 A公司知识型员工绩效评价体系的设计和发展
27
4_1 A公司绩效评价体系设计准则
27
4.2 A公司绩效评价指标体系模型
27
北京化工大学硕士学位论文
4. 3基于层次分析法的知识型员工绩效考核指标权重计算
29
4.3. 1构造判断矩阵
30
4. 3. 2指标权重的确定过程
31
4.4基于层次分析法的员工绩效评价
33
4. 4. 1数据来源于采集
33
4. 4. 2数据处理与运算
35
4.4.3 A公司知识型员工绩效评价结果分析
35
4.5 A公司绩效评价改进实施保障措施
38
4. 5. 1强化对绩效评价的认识
38
4. 5. 2发挥对绩效评价的指导作用
39
4. 5. 3强化绩效考核实施过程的管理
40
第五章结论
43
参考文献
45
舰 49
作者和导师简介
51
Contents
Contents
Chapter 1 Introduction1.1 Research background and significance1.1.1 Research background1.1.2 Research value1.2 Research ideas and methods1.2.1 Research ideas1.2.2 Research methods1.3 Research Framework and ContentChapter 2 Summary of relevant theories2.1 Research Status of Management - based Knowledge Employee2.1.1 Summary of Foreign research2.1.2 Summary of domestic research2.2 Research Status Based on KPI Performance Management2.2.】 Summary of Foreign research2.2.2 Summary of domestic research2.3 Review of ResearchChapter 3 Analysis on the Present Situation of Performance Evaluation
System of Knowledge Worker in A Company3.1 A The development of the company3.1.1 A Company Profile3.1.2 Class A knowledge workers classification situation3.2 A Company Knowledge Employee Performance Evaluation Status3.3 Analysis of Current Situation of Perfor
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