Anticipate, sense, and respond Connected government and the Internet of Things A GovLab report in the Deloitte Future of Government series Max Meyers is a GovLab Fellow and senior consultant in Deloitte Consulting LLP’s Human Capital practice, where he focuses on workforce strategy—helping clients navigate emerging trends and harness the talent they need to do so. Before joining Deloitte, he taught high school, and his per- sonal experience shapes his interest in bringing creative problem-solving approaches to bear on public sector challenges. You can reach him on Twitter at @TeMaxMeyers and by email at mmey- ers@deloitte. Claire Niech is a GovLab Fellow and senior consultant in Deloitte Consulting LLP’s Strategy & Operations practice. Her experience at Deloitte includes policy analysis, strategy development, and advanced facilitation design and delivery for federal agencies, primarily in the homeland security space. You can reach her on Twitter at @ClaireNiech and by email at cniech@deloitte. William D. Eggers, Deloitte Services LP, is responsible for research and thought leadership for Deloitte’s Public Sector industry practice. He is the author of eight books, including his newest, co-authored with Paul Macmillan, Te Solution Revolution: How Business, Government, and Social Enterprises Are Teaming Up to Solve Society’s Biggest Problems (Harvard Business Press, September 2013). Te book, which the Wall Street Journal describes as “pulsating with new ideas about civic and business and philanthropic engagement,” was named to 10“best books of the year” lists. His books have won numerous awards, and his commentary has appeared in dozens of major media outlets, including the New York Times, Wall Street Journal, Washington Post, Guardian, and Chicago Tribune . About the authors Deloitte’s Internet of Tings practice enables organizations to identify where the IoT can potentially create value in their industry and develop strategies to capture that value, utilizing the IoT for operational beneft. To learn more about Deloitte’s IoT practice, visit http://www2.deloitte/us/en/pages/tech- nology-media-and-telecommunications/topics/the-internet-of-things.html. Read more of our research and thought leadership on the IoT at http://dupress/ collection/internet-of-things. Contents Introduction |2 New tech, new value |3 IoT applications in government |7 Privacy and security |13 Turning vision into reality |15 Endnotes |16 Acknowledgements |19 Introduction L ONG before the advent of today’s wrist wearables, Hollywood’s James Bond was using his watch to measure radioactivity and receive messages from headquarters.1 And before any company began prototyping connected cars, he careened through a high- speed chase where he controlled his car from the backseat via mobile phone— augmented by sensors that triggered fxes for safety issues such as fat tires and a video feed that alerted him to obstacles.2 Previously the domain of fan- tasy, such devices are becoming reality and even mainstream:
Smart watches help verify identity and pay for goods, alarm clocks know the current trafc, and smart glasses provide instant access to expert advice. What were once imaginative toys for a tech-savvy spy may soon be a new class of tools for public servants more generally. As governments work to deliver quality services in increasingly complex environments, devices that have already begun to make life easier and more efcient for companies and consumers can also help create greater public value. However, strategic application of the Internet of Tings (IoT)—the suite of embed- ded sensors and wirelessly connected devices— is still nascent in government. In fact, a recent Brookings Institution report found that not a single federal agency mentioned the IoT in its strategic plan.3 Te diverse nature of pub- lic sector missions and the citizens they serve frequently complicates attempts to implement new technology. Yet if public sector organiza- tions do not start ana- lyzing the implications of the IoT today, they risk being lef behind, making it more dif- fcult to efectively regulate or efciently deliver services in this shifing reality. Tis report aims to help government lead- ers navigate this emerging reality by providing an overview of how new IoT capabilities can create value, illustrating their impact on three traditional public sector domains (education, public safety, and utilities), and discussing a few considerations as agencies plan for adop- tion of this technology. “ Tis wave of technology has more chance of reimagining whole swathes of the world than anything we’ve seen before. ” —Tim O’Reilly, quoted in Chris Witeck,“The Internet of Things (IoT): The best is yet to come,” http://bit.ly/1TFHCr1. Anticipate, sense, and respond 2
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