KC…….. Train For the Future Welcome The World of Food and Beverage 欢迎来到餐饮世界 TODAY今天的内容 Together we going to Learn More 我们一起学习 Together we going to Develop our Skills 我们一起提高技能 Together we going to Coach our people 我们一起指导员工 Cake Story Programme Objective课程目标 Be able to enhance your knowledge & understanding functions, roles & responsibilities as Coach 对指导者一角的职能，角色，责任的认识有大幅提高 Be able to polish your skills in Communication, leadership, motivation, problem solving and decision making which are essential to effective Coach. 提高你的沟通技巧，领导能力，驱动能力，问题解决能力以及决策制定能力等作为有效指导者所必备的素质 Understand our F&B concept 了解餐饮设施概念 At the end of this programme, you will: 本课结束后，你将会： Classroom Rules培训纪律 Can We 准备好开始了吗？ Do you know this place 你知道图片所示的地方吗？ What is man doing 这个人在做什么？ Lesson we Learn :- 由此得知： 1) If you want your people to know their job, you guide and show them !!! 如果想让你的员工了解他们的工作，需指导并且展示给他们！ Lesson we Learn :- 由此得知： 2) If you want your people to success you need to have a successful mind too 想让你的团队取得成功，你必须有真知灼见。 Lesson we Learn :- 由此得知： 3) If we what them to win you must get ready your winning formula 想让你的团队取得成功， 你必须准备好成功的规则 Lesson we Learn :- 由此得知： 4) Lastly, if you want your people to support you and our customers, you need to support them tooooooo 最后，想要员工支持你的工作和更好的服务客人，你必须给予他们你的支持 You as Roles as Coach 作为指导者的角色 You as a Coach你作为指导者的角色 YOU 你 Upper Management上级管理人员 Governmental官方 Middle Management中层管理人员 Industry Demands 行业需求 Employee员工 Internal Guests 内部客人 Guests客人 Suppliers 供应商 Responsibilities of Coaches指导者的责任 Bosses 对你的老板 Meeting quality standards 保持公司标准 Operating within budget limitations 在预算范围内很好的运作餐厅 Maintaining records 保持重要记录 Writing reports on time 及时撰写报告 Staff 对你的员工 Providing safe working environment 提供安全工作环境 Representing your employees’ concerns to upper-management 将员工所关注的问题反映给上层领导 Being consistent and fair in all decisions that your employee 对所有员工保持决策的公正性 Providing opportunities to help good workers get ahead 为表现好的员工创造提高的机会 Responsibilities of Coaches指导者的责任 Coaches 对指导者 Providing the benefit of your experience 从经验中获益 Helping coordinate efforts among departments 协助部门间沟通 Responsibilities of Coaches指导者的责任 Guests 对客人 Providing a pleasant experience 提供愉悦的体验 Providing good products / services 提供优质的产品和服务 Responsibilities of Supervision指导者的责任