珍珠岛高尔夫会所
酒店英语培训教材
Dandong Pearl-Island Hotel
Hotel English training material
目录
第一章酒店基础英语 1
第二章酒店前台英语 7
第三章酒店礼宾英语 17
第四章酒店商务中心英语… 23
第五章酒店总机英语 26
第六章酒店客房英语 28
第七章酒店餐饮英语 34
第八章酒店收银英语 42
第一章酒店基础英语
礼貌用语 Courtesy English
Good morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好
Nice to meet you. 很高兴见到你
Welcome to our hotel. 欢迎光临我们酒店
Have a good time.祝您在酒店过的愉快
电话用语 Telephone sentences
Wait a moment, please.对不起，请稍等
Sorry, he is no in at the moment.对不起，他暂时不在
I beg your pardon 对不起（我没听清楚）
Could you speak a little slower, please？ 请您稍微讲慢一点
答谢用语 Thanks and answer
Thank you. 谢谢
It’s very kind of you. 谢谢，您真客气
You are welcome. 不用谢
It is my pleasure. 非常乐意为您服务
I am at your service.随时为您服务
That is all right. 没关系
征询语 Consult
Can I help you / How many I help you 我能为您做些什么？
What is your suggestion 您有什么意见或建议吗？
Excuse me; may I have your name 对不起，请问您怎么称呼？
指路 Asking and giving directions
This way, please. 这边请
Go ahead, and turn to the left/right. 往前走，然后左/右转
It is on the second floor. 在二楼
It is next to … 紧靠着…
It is opposite the… 在…的对面
I will t