财务服务的战略柔性 CONTENTS Executive Summary Uncertainty in the Financial Services Industry Responding to Uncertainty The Strategic Flexibility Framework Implementing Strategic Flexibility Conclusions Endnotes About Deloitte Research About Deloitte Consulting and Deloitte & Touche Insets The Genesis of the Strategic Flexibility Framework M&A Strategies in the Financial Services Industry Scenarios for the Financial Services Industry Valuing Flexibility Royal & Sun Alliance: Strategic Flexibility Case Study Program Management and Strategic Flexibility