《2010年水利水电十三工程局公司管理制度汇编》(92页).rar 目　录 0.1　发布令.....................................................1 0.2　企业概况...................................................2 0.3　管理者代表任命书...........................................4 0.4　管理方针和管理目标.........................................5 1　目的和范围...................................................7 1.1　目的.......................................................7 1.2　范围.......................................................7 2　规范性引用文件...............................................7 2.1　管理体系标准...............................................7 2.2　其他引用文件...............................................8 3　术语和缩略语.................................................8 3.1　术语.......................................................8 3.2　缩略语.....................................................8 4　管理体系.....................................................8 4.1　总要求.....................................................8 4.2　文件要求...................................................9 4.2.1　总则.....................................................9 4.2.2　管理手册.................................................10 4.2.3　文件控制.................................................10 4.2.4　记录控制.................................................10 5　管理职责.....................................................11 5.1　管理承诺...................................................11 5.2关注焦点...................................................11 5.3　管理方针...................................................11 5.4　策划.......................................................12 5.4.1　管理目标和指标...........................................12 5.4.2　管理体系策划.............................................12 5.4.3　质量风险.................................................13 5.4.4　环境因素.................................................13 中国水利水电第十三工程局有限公司管理手册　（第三版） 5.4.5　危险源...................................................13 5.4.6法律、法规及其它要求.....................................14 5.4.7管理方案.................................................15 5.5　职责、权限与沟通...........................................16 5.5.1组织机构.................................................16 5.5.2职责、权限...............................................16 5.5.3管理者代表...............................................19 5.5.4　信息交流和沟通...........................................19 5.6　管理评审...................................................20 5.6.1　总则.....................................................20 5.6.2　评审输入.................................................21 5.6.3　评审输出.................................................21 6　资源管理.....................................................21 6.1　资源提供...................................................21 6.2　人力资源管理...............................................22 6.3　资金管理...................................................22 6.4　设备管理...................................................22 6.5　物资管理...................................................23 6.6　基础设施管理...............................................23 6.7工作环境管理...............................................23 6.8技术管理...................................................24 6.9信息管理...................................................24 6.10供方管理..................................................24 7实施与运行控制...............................................25 7.1　战略规划...................................................25 7.2　经营投标...................................................25 7.3合同及责任制...............................................25 7.4产品实现策划...............................................26 7.5与顾客及相关方有关过程的控制...............................26 7.5.1与产品有关要求的确定.....................................26 7.5.2与产品有关要求的评审.....................................27 中国水利水电第十三工程局有限公司管理手册　（第三版） 7.5.3与顾客及相关方沟通.......................................28 7.6设计和开发.................................................28 7.6.1设计和开发的策划.........................................28 7.6.2　设计和开发输入...........................................29 7.6.3　设计和开发的输出.........................................29 7.6.4　设计和开发的评审.........................................30 7.6.5　设计和开发的验证.........................................30 7.6.6　设计和开发的确认.........................................30 7.6.7　设计和开发更改的控制.....................................30 7.7采购.......................................................31 7.7.1　采购过程.................................................31 7.7.2　采购信息.................................................31 7.7.3　采购产品的验证...........................................31 7.8生产和服务提供.............................................32 7.8.1生产和服务提供的控制.....................................32 7.8.2生产和服务提供的确认.....................................33 7.8.3标识和可追溯性...........................................33 7.8.4顾客财产.................................................34 7.8.5产品防护.................................................34 7.9进度控制...................................................35 7.10质量控制..................................................35 7.11环境控制..................................................37 7.12职业健康安全控制..........................................38 7.13监视和测量设备控制........................................39 7.14财务控制..................................................39 7.15法律事务..................................................41 7.16党建工作..................................................41 7.17工会工作..................................................42 7.18应急准备和响应............................................42 7.18.1应急准备................................................42 7.18.2应急响应................................................42 8　监视、测量、分析和改进.......................................43 8.1　总则.......................................................43 8.2　监视和测量.................................................43 8.2.1　顾客满意.................................................43 8.2.2　内部审核.................................................44 8.2.3　过程的监视和测量.........................................44 8.2.4　产品的监视和测量.........................................45 8.2.5绩效的监视和测量.........................................46 8.2.6　合规性评价...............................................47 8.3　不合格控制.................................................47 8.3.1　不合格品控制.............................................47 8.3.2事故、事件或不符合的控制.................................48 8.4　数据分析...................................................49 8.4.1　数据收集范围.............................................49 8.4.2　常用统计技术方法.........................................49 8.4.3　数据分析应提供的结果.....................................50 8.5　改进.......................................................50 8.5.1　持续改进.................................................50 8.5.2　纠正措施.................................................50 8.5.3　预防措施.................................................51 附件一：公司组织机构图.........................................52 附件二：项目部组织机构图.......................................53 附件三：公司管理职能分配表（一）...............................54 附录四：公司管理职能分配表（二）...............................57 附件五：局总部职能部门工作职责.................................59 附件六：手册章节与标准条款对照表........