A. Project background - availability is still an issue in Europe 3 B. Questions to be answered - designing the path to availability excellence 6 C. Project approach - a 4 module approach that will take the participants from theory to implementation 9 D. Roles of participating parties - clear roles of each party ensure efficient project work 23 E. Project organization - close interaction with participating companies required 25 F. Project timing - tangible results in 6 months 27 1. We should build heavily on existing knowledge and insights, but we will need to investigate further to ensure hard data and quantifiable results based on a consistent methodology 2. We have to incorporate consumer/shopper insights, since the understanding of shopper preferences and behavior will be key to address OOS problems 3. We should establish an easy-to-understand and proven trial methodology, linking demand and supply side aspects and forming the basis for an industry roadmap 4. We should ensure a thorough evaluation of existing and emerging tools and IT solutions as well as the definition of additional requirements in order to facilitate efficient roll-out and performance monitoring Realization of project goals Data collection and analysis Strategy deployment Usage of simulation tools Execution of European study Communication towards projects management Integration of participating parties