《移动梦网SP彩信业务信用积分管理办法》(22页).rar目　录 第一章　概述　.................................................................................................................................　3 一、适用范围　..........................................................................................................................　3 二、解释修订权　......................................................................................................................　3 第二章　总体原则　............................................................................................................................　4 第三章　彩信业务信用积分管理机制　.............................................................................................　4 第四章　违约减分办法　....................................................................................................................　5 一、业务违约性质　..................................................................................................................　5 二、业务违约系数　..................................................................................................................　8 三、违约减分计算方法.........................................................................................................　10 四、联动处罚机制　................................................................................................................　12 五、违约核实流程　................................................................................................................　12 第五章　投诉考核减分办法...........................................................................................................　13 一、考核的目的　....................................................................................................................　13 二、对SP的分类　..................................................................................................................　13 三、考核数据说明　................................................................................................................　14 四、考核指标　........................................................................................................................　14 五、考核流程　........................................................................................................................　15 六、核对流程　........................................................................................................................　15 第六章　履约情况减分办法...........................................................................................................　16 第七章　信用积分考核　..................................................................................................................　17 一、信用积分应用　................................................................................................................　17 二、处理措施说明　................................................................................................................　19 三、信用积分处理措施的实施.............................................................................................　20 附件1　............................................................................................................................................　20 附件2　............................................................................................................................................　21 附件3　............................................................................................................................................　21